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Volvo Cars Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1631 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I usually would not take the time to do a negative review. This is a must. I was interested in one of the XC 60 2022 SUV. I spoke to the General Manager a few times on the phone and went over for a test drive last week. I was very clear which package I wanted. Casey the GM said he did not have my model with the package I wanted to test drive, so he took me out in the most expensive XC 60. While i was driving he said mine would not drive as nice, but nice. i got him to email me numbers for the lease payment with a trade-in ... read more
Came is for warranty/recall work. Took 2-3X longer than promised. Plan on leaving your car overnight
I went to Santa Monica volvo to purchase/lease my 4th volvo. From day one the sales and management team were incompetent, mishandling the lease return of my current car and how that applied to the sale/lease of my new vehicle. The car purchased ended up in the shop for almost 3 weeks and the management of service and the dealership were non-responsive in taking care of the customer service issues including being clear with how long the car would be in the service department and how to rectify the situation. The management ma... read more
Friendly service advisors but DO NOT take your car here for service. Absolutely appalled by the lack of know-how & incredibly expensive. Took my car in for maintenance/inspection. The next day, car is making all sorts of weird noises & my check engine light is on. Ended up having to replace my battery (seems very obvious) & an oil valve. The place i took it diagnosed & replaced everything for LESS than the INSPECTION.
Misinformation and deception. Buyer beware. I was told that getting Sirius was as simple as sitting in car and calling Sirius to activate. This makes sense given the antenna and built-in hardware. But my new 2022 XC60 has no software to operate the Sirius radio and at best there is a vague promise of this someday. There is no compass in the rear view mirror and the infotainment system is barely functional. Maybe some of this will improve but the dealership will not help by telling what additional features are disabled (it's ... read more
I bought a 2019 Volvo XC 60, with only 9100 miles on it. My wife said it would be a great fathers day gift. After the usual price haggling back and forth we agreed on a price. I was trading in my leased car and was told "I'm 99% sure we can get it for this price". "you might have to write me check for a few hundred buck or I will I will have to write you a check" When it was all said and done it came out to be over $3,000.00.!!! Why did the dealer not call and get the exact amount that day ? Why did the just guess ? We ... read more
Beware. I had a great sales experience, but as soon as the sale was made, customer service turned terrible. I would definitely recommend going elsewhere. My experience left me with a horrible taste in my mouth about Volvo. To be specific, I had an issue that needed to be resolved and my sales associate had left the dealership. I tried to speak with someone else to solve the issue and no one would return my call. I called every few days for 3 weeks to leave a message. They were always "too busy" to take my call. I was assu... read more
Review based on my experience with Francisco Aguilar at Volvo Santa Monica. One of the most bizarre interactions I have ever gone through. Long story short, after a long back and forth over the phone and text, I send this guy a LEASE quote from another dealer. His reply "if I can get you something CLOSE to this on my car would you consider it?" (His car was around 3k more than the other) I said yes, but if you can find a model with less options that can help me get closer to the payment I need, that would be better. Comes b... read more
Lacking professionalism! I bought a BMW 535i from this place and they sold me a car that can not be repaired and now they will not return nor answer my calls. Here is some chronology: July 2018 - Volvo Santa Monica takes ownership of the BMW 535i October 2018 - BMW USA places a "DO NOT REPAIR" alert on the VIN On July 17, 2019 - This high-end car dealership took the BMW to a 76 Gas Station to have some work performed...why a gas station and not their staff or a BMW dealership? April 2020 - these people sell me the car ... read more
Frequently asked questions about Volvo Cars Santa Monica
How is Volvo Cars Santa Monica rated?
Volvo Cars Santa Monica has a 4 star rating with 657 reviews.
When is Volvo Cars Santa Monica open?
Volvo Cars Santa Monica is open now. It will close at 7:00 p.m.