Volvo Cars Santa Monica

Viviana S. 

on Yelp

4 years ago

A few month ago I left a great review about this dealership, mainly because of customer service, and the salesperson, and I am not going to reverse it, but after a few months of dealing with my volvo xc40 R design (soon to call an attorney to help me with the Lemon Law), I found out that this dealership and its employees, as most of them, are all smile when everything go smooth, but after a while, when problems arise, they show there true colors. I will enumerate the many issues I had with them, 1- Service department: the... read more

Michael W. 

on Yelp

4 years ago

Service review. 1 star - not good. Took our 2020 Volvo in for routine maintenance (the car's first ever service). Everything was good until one day later when all of the oil leaked out of the engine after driving 4 miles post service. Was stranded, had to have the car towed to the dealership on a Sunday when they are closed. Monday rolls around. No one calls. I get in touch and say that the car is inoperable because of, you know, not having oil due to a poor service workmanship (the problem was the o-ring on the oil filter a... read more

Mario G. 

on Yelp

4 years ago

Terrible service. I have a 2017 xc90. I bought out the lease last year as I didn't feel safe car shopping during the pandemic. So I purchased an extended warranty for $4500 in case any issues arise. The last month I've been having a "power steering failure" alert. The wheel locks up and an alert pops up. Also the start stop service light is on and that gas saving feature has not been working for a couple months. The appointment was nearly two weeks out. I understand they are busy. No problem, I waited. I drop off my car... read more

Sheryl R. 

on Yelp

4 years ago

I usually would not take the time to do a negative review. This is a must. I was interested in one of the XC 60 2022 SUV. I spoke to the General Manager a few times on the phone and went over for a test drive last week. I was very clear which package I wanted. Casey the GM said he did not have my model with the package I wanted to test drive, so he took me out in the most expensive XC 60. While i was driving he said mine would not drive as nice, but nice. i got him to email me numbers for the lease payment with a trade-in ... read more

Lyle W. 

on Yelp

4 years ago

Came is for warranty/recall work. Took 2-3X longer than promised. Plan on leaving your car overnight 

Jennifer L. 

on Yelp

4 years ago

I went to Santa Monica volvo to purchase/lease my 4th volvo. From day one the sales and management team were incompetent, mishandling the lease return of my current car and how that applied to the sale/lease of my new vehicle. The car purchased ended up in the shop for almost 3 weeks and the management of service and the dealership were non-responsive in taking care of the customer service issues including being clear with how long the car would be in the service department and how to rectify the situation. The management ma... read more

Linda S. 

on Yelp

4 years ago

Friendly service advisors but DO NOT take your car here for service. Absolutely appalled by the lack of know-how & incredibly expensive. Took my car in for maintenance/inspection. The next day, car is making all sorts of weird noises & my check engine light is on. Ended up having to replace my battery (seems very obvious) & an oil valve. The place i took it diagnosed & replaced everything for LESS than the INSPECTION. 

Jeffrey D. 

on Yelp

4 years ago

Misinformation and deception. Buyer beware. I was told that getting Sirius was as simple as sitting in car and calling Sirius to activate. This makes sense given the antenna and built-in hardware. But my new 2022 XC60 has no software to operate the Sirius radio and at best there is a vague promise of this someday. There is no compass in the rear view mirror and the infotainment system is barely functional. Maybe some of this will improve but the dealership will not help by telling what additional features are disabled (it's ... read more

Howard G. 

on Yelp

5 years ago

I bought a 2019 Volvo XC 60, with only 9100 miles on it. My wife said it would be a great fathers day gift. After the usual price haggling back and forth we agreed on a price. I was trading in my leased car and was told "I'm 99% sure we can get it for this price". "you might have to write me check for a few hundred buck or I will I will have to write you a check" When it was all said and done it came out to be over $3,000.00.!!! Why did the dealer not call and get the exact amount that day ? Why did the just guess ? We ... read more