Volvo Cars Santa Monica

Emiliano S. 

on Yelp

6 years ago

A few months ago, my wife was ready to shop for a new car lease. After several BMWs (X5s) we decided to try out VOLVO. Boy do we regret it!!!!! Not only her brand new VOLVO XC60 came with all sort of electrical issues requiring us to drop it at the dealership at least once a month since we bought it (Jan 2019) but, to top things off, our car's keys stopped working and the VOLVO Santa Monica dealer just informed us that... they lost the keys to our car!!!.... Overall (and relative to BMW and/or AUDI for example) VOLVO simply... read more

Alexis G. 

on Yelp

6 years ago

Wasn't feeling it. Uppity and sales managers were not the most pleasant to deal with, a "take it or leave it" attitude. The managers need sensitivity training on how they deal with both clients and their staff. However, on a positiAnthony is a breath of fresh air (knowledgeable and genuine!) and Tatiana does a good job as well. Update To now. Be cautious when buying something like tire package as other Volvo dealerships will not honor it. Example: the South Bay (torrance) dealership has refused to take the Volvo tire packa... read more

Claire T. 

on Yelp

7 years ago

I wish I could give less than 1 star. I am shocked at the absolute apathy I faced when dealing with a very difficult broken window issue after my car was broken in to. This man just looked at me saying he could do nothing to help me as I stood there crying. Truly truly shocked. I will never get a Volvo again. 

Joanne W. 

on Yelp

7 years ago

Unfortunately, these guys are your classic slimy car people. I have not bought a car here, but instead brought my Volvo S70 in for maintenance. They completely try to up sell you. It is incredibly obvious. I chose not to let them do any work, and took my car elsewhere. Only two of the ten things they insisted I do were even something to consider. I will never go there again, nor would I ever buy a Volvo because they are the only game in town 

Makena B. 

on Yelp

7 years ago

I went in looking for regular maintenance and an oil change on my Volvo Xc-70. When I picked up my car all of a sudden the air conditioning wasn't working at all. Literally moments before I handed the keys over the air conditioning was working flawlessly, perfectly cooling the car in seconds. The regular maintenance took four hours and somehow the AC is totally shot by the end of it. I talked to the manager and assistant manager and both said that for no reason ACs just stop working and it was a coincidence. This AC worked f... read more

D M. 

on Yelp

7 years ago

Volvo of Santa Monica are a bunch of cheats and swindlers... They have a D- from the Better Business Bureau... A D-MINUS... Have leased my car for a little over a year... Have replaced tires because of a blowout due to thin tread, they never removed the brackets from my shock absorbers after was delivered to dealer... So had no shocks for 12 months (drove like that for a year until ANOTHER honest Volvo dealership pointed it out because of the blowout on the highway), they wanted me to pay to repair the shocks even after it w... read more

Zachary C. 

on Yelp

7 years ago

After shopping around the area at Audi and BMW for a luxury crossover SUV, my girlfriend and I decided to come in to test drive the XC60 and XC40. Mike Upham was a pleasure to work with from the very beginning, and was extremely friendly and informative. Unfortunately, after we had decided on purchasing an XC40 we were passed along to Carlos to finalize paperwork. Throughout this process Carlos was clearly trying to take advantage of us as first-time car buyers and would not take no for an answer for add-ons and upcharges we... read more

Simone W. 

on Yelp

7 years ago

Horrible, horrible, terrible, horrible. Do not ever buy or take your car here for service! Endless levels of disappointment with these people. Two days after I bought my car, it broke down in an intersection. During various service appointments, my bumper was damaged and then repainted a different color from the rest of the car and a huge scratch was gouged out of the console. I was told that my brakes and tires all needed to be replaced as they were unsafe... less than a year after buying a certified, pre-owned car! My su... read more

Jeff B. 

on Yelp

7 years ago

If the dealership is run the way the service department is, beware. They have a lot full of cars next to residential units and use...the car alarms...to locate the cars they need, letting them go off until they are next to the car. Bad neighbors, go elsewhere.