Volvo Cars Santa Monica

Kimberly C. 

on Yelp

5 years ago

Beware. I had a great sales experience, but as soon as the sale was made, customer service turned terrible. I would definitely recommend going elsewhere. My experience left me with a horrible taste in my mouth about Volvo. To be specific, I had an issue that needed to be resolved and my sales associate had left the dealership. I tried to speak with someone else to solve the issue and no one would return my call. I called every few days for 3 weeks to leave a message. They were always "too busy" to take my call. I was assu... read more

Jaume A. 

on Yelp

5 years ago

Review based on my experience with Francisco Aguilar at Volvo Santa Monica. One of the most bizarre interactions I have ever gone through. Long story short, after a long back and forth over the phone and text, I send this guy a LEASE quote from another dealer. His reply "if I can get you something CLOSE to this on my car would you consider it?" (His car was around 3k more than the other) I said yes, but if you can find a model with less options that can help me get closer to the payment I need, that would be better. Comes b... read more

Arlington R. 

on Yelp

5 years ago

Lacking professionalism! I bought a BMW 535i from this place and they sold me a car that can not be repaired and now they will not return nor answer my calls. Here is some chronology: July 2018 - Volvo Santa Monica takes ownership of the BMW 535i October 2018 - BMW USA places a "DO NOT REPAIR" alert on the VIN On July 17, 2019 - This high-end car dealership took the BMW to a 76 Gas Station to have some work performed...why a gas station and not their staff or a BMW dealership? April 2020 - these people sell me the car ... read more

Bridget C. 

on Yelp

5 years ago

I had the worst car buying experience of my entire life here. I leased a car and turned it back it for a new lease last June. As of right now the DMV is sending Me bills for the old car (dealer never told them it was taken off the road), I am getting a monthly bill which is now on my credit report for excess wear and tear when I purchased an insurance policy to cover this thru Volvo. Last but not least they owe Me an extra payment from my last car which I can GUARANTEE I will never see Do NOT go here. 7 months later and I ... read more

R K. 

on Yelp

5 years ago

We called SM Volvo about 10 days ago because they had the exact SUV we were looking for. I gave the Sales Manager Armin B. a number I was comfortable with and he agreed to it. We drove down from Orange County and the car was all ready to go. Rachel the salesperson was really helpful in getting the paperwork done and explaining some of the features of the car. At this point we were very happy with the service we were receiving. In our situation we took advantage of an offer that allows you to turn your lease in a few months... read more

Cieux B. 

on Yelp

5 years ago

Really hard time buying the car. 2 months later the pay off for my trade in still didn't get there. Rather car didn't have windshield wiper fluid. Just a nightmare all in. I will NOT be buying a car here again. I should have gone to Mercedes. 

Steve R. 

on Yelp

6 years ago

DO NOT EVER BUY A CAR FROM VOLVO OF SANTA MONICA !!! I recently bought a Volvo s 60 from Volvo of Santa Monica. I have had 8 Volvos in the past. The reason that I'm writing this review is the sale experience I had there and the service. My salesman, his name is John was the worst. Knew very little about the cars there. First of all, I asked him about the kind of gas that goes with this car. He tells me regular. After I bought the car I find out it takes premium. I had to return to the dealership for a few things and I to... read more

Mihaela C. 

on Yelp

6 years ago

I went there with my XC 90 for AC repair. They were not even able to diagnose the problem,they kept my car for one week and charged an arm and a leg for literally nothing.Very unprofessional. 

Adam O. 

on Yelp

6 years ago

I walked onto the lot this morning with the intention of buying a new car or leasing a new car. I've driven Volvo's my whole life and it's time for a new one. I was planning on buying outright with cash if it worked out that way. The manager came out and explained because of the pandemic I'd have to make an appointment. I said "OK, let's set an appointment for tomorrow." Then he looks me up and down and gives me a dirty look at my Nike track pants/hoodie and says "what car am I interested in?" Honestly i had a few options... read more