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Volvo Cars Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1631 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I would rather drive hours to any other Volvo service center than this place. I went in for a normal service (about $800) with nothing wrong but when I got it back the check engine light was on. Then, AC was messed up because of a sensor. They literally took 6 months to fix my car. They would never call back after I left messages. They made promises about having rental cars but I would not hear from them for weeks. They even damaged the spoiler on my car, likely due to where they store all the cars off site because there is... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I bought an xc60 from Ontario many years ago and never had any problems. I traded it in at the Santa Monica location for a brand new xc40 in 2022 and it has been nothing but problems; the electricals were always glitching. The last time I brought it in my entertainment center broke down. They told me they found liquid and that it wouldn't be under warranty and quoted me $7k. I was also encouraged not to drive it out as they said it might stall. I'm so glad I brought it to Galpin Vun Nuys for a second opinion. They said they ... read more
Business response:
Hi Faith, Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve encountered with your XC40. At Volvo Cars of Santa Monica, we follow all factory guidelines and we are committed to honesty and integrity. These diagnoses are not unfounded and supported by images. Not disclosing outside influence or hiding the fact as a cause of failure to get warranty coverage from Volvo Factory is considered fraudulent. We understand your frustration, and while we cannot speak for Galpin’s business p... read more
What can you say about a place that wants to charge $325.00 for an oil change? I know is dealers charge more but this is absolutely price gouging from its previous pricing. We bought our Volvo from this dealer and have come to it for service since 2018. Absolutely no more. We went to an another dealer and got the service/oil change for under $200 (which is still crazy expensive but not like this place). Plus they would always find something ridiculous that the car needed. Apparently there is a new ownership for this de... read more
Business response:
We're sorry to hear about your disappointing experience, Douglas. We appreciate your feedback and understand your concerns regarding the pricing changes. We'll be sure to pass along your comments to our management team for further review. If you have any further questions or concerns, please feel free to reach out to us directly.
Horrible service department. Very poorly organized. Never returns calls. Don't go there.
Business response:
Hi Victoria, We're deeply sorry to hear about your negative experience with our service department. This is certainly not the level of service we strive to provide at Volvo Cars of Santa Monica. Your feedback is invaluable to us, and we'll address these issues promptly to improve our service quality. If there's anything else we can assist you with or if you'd like to discuss your experience further, please to reach out to our Service Director Arnold at aalsua@volvocarsofsantamonica.com.
do not go here. Do not buy anything from here because if you do, you can be sure that you're gonna have an issue. it's easy to buy some thing from a Carismatic sales person this promise you that they will take care of you with empty platitudes. Volvo is not a luxury brand in that sense. It stands for security, safety and common sense. I've had several now I have one that is over. It's 14 years old and I take care of it because it's the only car I have people like me are often the people that are squeeze the most when it co... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I picked up my Volvo C40 EV and noticed that someone riffled through by center console and took a small neoprene bag. When I went back to talk to Klaus he reminded me that I signed a form that Volvo assumed no responsibility of theft and missing items. When I went to pull the larger neoprene bag in the back of my SUV out to show him what the small bag look like, guess what, they stole that too. Then I went through a beach bag to discover they stole my company branded blanket and 30 minutes later surfing through Amazon to fin... read more
Business response:
We deeply apologize for the inconvenience and frustration you experienced. As per our discussion with you at pickup, we promised to review your concerns with the entire team and investigate the matter. In addition, we advised that we would be happy to reimburse you for any losses and suggested that you go home and see if anything else might be missing. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers. Please don't hesitate to reach out if you need further assis... read more
Does it seem like a rip-off to take your car to the service department of a dealership for a problem that came up right after warranty expired, when the dealer serviced the car right before, and the dealer tells you that they will not even look at the car unless you pay $250 for a diagnostic? For a problem that turned out to be readily visible to the naked eye? I do. I have owned two Volvos and had both of them serviced at Santa Monica Volvo. I wanted to buy one of them at the end of the lease. Before I made the decision... read more
I went there with every intention to buy a car. The sales staff was arrogant condescending basically the most unprofessional group of people I have ever come across.
Believe everyone who is saying stay away from this service department. My break fluid light came on and they kept my car for more than a month guessing through what the cause be. On an almost daily basis their haphazard approach presented more issues and more delays. A complimentary rental was only offered to me when I hit the month mark of having to wait. I finally got my car back and about a week later the same issue is back. Finding a new service location with a better track record.
Frequently asked questions about Volvo Cars Santa Monica
How is Volvo Cars Santa Monica rated?
Volvo Cars Santa Monica has a 4.1 star rating with 692 reviews.
When is Volvo Cars Santa Monica open?
Volvo Cars Santa Monica is closed now. It will open tomorrow at 9:00 a.m.