Volvo Cars Santa Monica

Kristal W. 

on Yelp

7 years ago

I have had the best experience working with Tony Towns at this dealership! From minute one I haven't felt pushed or worked over, and that has been my experience at every car dealer I have previously worked with. Thanks so much, Tony! 

Arash M. 

on Yelp

7 years ago

I got the BEST customer service experiences of all time!!! I had been wanting to trade in my most recent Volvo sedan to their flagship suv, the XC90!!! Wow, what a Beauty!!!! Mr. Jeff Williams took care of me over the phone and made it all happen in one day, with lease terms that I was very happy with. He even hand delivered the vehicle himself to my residence that evening. I was busy all day with my catering business, so I could not even go into the dealership. But Jeff took care of everything for me and showed up wit... read more

Kameron V. 

on Yelp

a month ago

Called to inquire about purchasing a XC90 hybrid. Thayer/Mayer/Meat slayer barely could hear his voice doesn't offer his name, had to pry it out of him. Total douche, could tell he knows nothing about sales the way he presents himself over the phone. Not that car salesmen are real salesmen, we know it's their management who really work the deals. I'm glad this bum isn't getting a sale from me. Onto the next dealership. 

RenRen C. 

on Yelp

4 months ago

Came in to test drive a vehicle. When going over the numbers, they added on $700 for a protective coating (in addition to the advertised price) and were unwilling to take this off because the "protective coating was already applied." This is the first Volvo dealership I've been to that resorted to these scammy tactics. If they do this, I don't know what other dishonest things they do when checking their vehicles, especially the used ones, prior to sale. There are plenty of other car dealerships out there. Skip this one. 

Staci E. 

on Yelp

6 months ago

Wow. On my fourth volvo xc90 and I just haven't learned my lesson on what scam artists they are here. They lied to me about their pull ahead program both to my face and in writing in my contract and my husband and I have spent months on the phone being jerked around by them and volvo finance with one rude response after another. We have the receipts, so heading to BBB, Volvo Parent company, and beyond. So although in over 15 years of using yelp I haven't left any reviews like this I feel obligated yo tell everyone to BEWAR... read more

Katie H. 

on Yelp

8 months ago

I wish I could Volvo of Santa Monica less than one star. My experiences with this dealership, from purchasing my car new one year ago to dealing with the service department, have been incredibly frustrating. My car has had problems since I bought it and they have been nothing but insulting to me in dealing with the issues (for instance, sending me "how to" videos for using the car, when it is clearly malfunctioning). Today I had a service appointment, and when I got there they said they had 30 appointments before mine and I'... read more

Cole W. 

on Yelp

8 months ago

The D bags in the service center do not honor appointments. I called to make an appointment for an oil change and they said it would take 2 hours and they could not offer a loaner car. The next day, I show up for my appointment and they say it will actually take 24 hours for AN OIL CHANGE, and that they will not be offering a loaner car. They instead offered a RENTAL CAR for $45 a day for AN OIL CHANGE. Completely unserious people and should not be trusted as your dealer of choice. 

Angela K. 

on Yelp

9 months ago

I have had multiple Volvos and not sure I will continue buying these cars based on the experience I'm having. I have a 2019 xc60 t8 (hybrid)......very low mileage 32,014 and I have this hybrid system failure and weird grinding noise while driving. I took it directly to the dealer because they're supposed to be experts on their product. They diagnosed it and I paid $1,817 to change the coolant pipe and flush /change the coolant. Error codes were cleared and they test drove the car and deemed it safe. They even did the c... read more

Ms K. 

on Yelp

a year ago

Message to the Owner, Mr. Kline: Both of your dealerships are in the worst possible hands. What was once a respected luxury brand is now a total disaster just waiting to implode. Alex and Haik have both ignored customer complaints and allowed arrogant, unprofessional behavior to define the customer experience. This isn't luxury service--it's a chaotic shit show. When Mike Theisen was in charge, serious customer concerns were addressed and the Maserati name carried itself with professionalism. Now, under Alex's sloppy manage... read more