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Volvo Cars Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1631 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Had an awesome experience with Luke at Volvo Cars of Santa Monica. Months ago I filled out a form expressing interest in the XC40 and Luke kept reaching out via phone and e-mail (I work in sales so really appreciate the persistence). I later changed my mind and ended up leasing a 2018 S90 T5 Momentum and I'm thrilled with the vehicle - just picked it up a couple days ago. Luke even came in on his day off to close the deal. We negotiated a fair price and the customer service experience was exceptional - call Luke if you want... read more
Wow. On my fourth volvo xc90 and I just haven't learned my lesson on what scam artists they are here. They lied to me about their pull ahead program both to my face and in writing in my contract and my husband and I have spent months on the phone being jerked around by them and volvo finance with one rude response after another. We have the receipts, so heading to BBB, Volvo Parent company, and beyond. So although in over 15 years of using yelp I haven't left any reviews like this I feel obligated yo tell everyone to BEWAR... read more
I wish I could Volvo of Santa Monica less than one star. My experiences with this dealership, from purchasing my car new one year ago to dealing with the service department, have been incredibly frustrating. My car has had problems since I bought it and they have been nothing but insulting to me in dealing with the issues (for instance, sending me "how to" videos for using the car, when it is clearly malfunctioning). Today I had a service appointment, and when I got there they said they had 30 appointments before mine and I'... read more
Business response:
Hi Katie, We are very sorry to hear about your experience at Volvo Cars of Santa Monica. It is clear your visits have been frustrating, and we take your feedback seriously. We would like the opportunity to address your concerns directly and see how we can help. Please feel free to reach out to Mike Evans at 310-496-1161 or on his cell at 562-587-5332 so he can assist you further.
The D bags in the service center do not honor appointments. I called to make an appointment for an oil change and they said it would take 2 hours and they could not offer a loaner car. The next day, I show up for my appointment and they say it will actually take 24 hours for AN OIL CHANGE, and that they will not be offering a loaner car. They instead offered a RENTAL CAR for $45 a day for AN OIL CHANGE. Completely unserious people and should not be trusted as your dealer of choice.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I have had multiple Volvos and not sure I will continue buying these cars based on the experience I'm having. I have a 2019 xc60 t8 (hybrid)......very low mileage 32,014 and I have this hybrid system failure and weird grinding noise while driving. I took it directly to the dealer because they're supposed to be experts on their product. They diagnosed it and I paid $1,817 to change the coolant pipe and flush /change the coolant. Error codes were cleared and they test drove the car and deemed it safe. They even did the c... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Message to the Owner, Mr. Kline: Both of your dealerships are in the worst possible hands. What was once a respected luxury brand is now a total disaster just waiting to implode. Alex and Haik have both ignored customer complaints and allowed arrogant, unprofessional behavior to define the customer experience. This isn't luxury service--it's a chaotic shit show. When Mike Theisen was in charge, serious customer concerns were addressed and the Maserati name carried itself with professionalism. Now, under Alex's sloppy manage... read more
Business response:
Thank you for sharing your experience! We’re thrilled to hear Flow provided such attentive and caring service, turning things around for you. We appreciate your kind words and look forward to serving you again at Volvo Cars of Santa Monica!
I would rather drive hours to any other Volvo service center than this place. I went in for a normal service (about $800) with nothing wrong but when I got it back the check engine light was on. Then, AC was messed up because of a sensor. They literally took 6 months to fix my car. They would never call back after I left messages. They made promises about having rental cars but I would not hear from them for weeks. They even damaged the spoiler on my car, likely due to where they store all the cars off site because there is... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I bought an xc60 from Ontario many years ago and never had any problems. I traded it in at the Santa Monica location for a brand new xc40 in 2022 and it has been nothing but problems; the electricals were always glitching. The last time I brought it in my entertainment center broke down. They told me they found liquid and that it wouldn't be under warranty and quoted me $7k. I was also encouraged not to drive it out as they said it might stall. I'm so glad I brought it to Galpin Vun Nuys for a second opinion. They said they ... read more
Business response:
Hi Faith, Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve encountered with your XC40. At Volvo Cars of Santa Monica, we follow all factory guidelines and we are committed to honesty and integrity. These diagnoses are not unfounded and supported by images. Not disclosing outside influence or hiding the fact as a cause of failure to get warranty coverage from Volvo Factory is considered fraudulent. We understand your frustration, and while we cannot speak for Galpin’s business p... read more
What can you say about a place that wants to charge $325.00 for an oil change? I know is dealers charge more but this is absolutely price gouging from its previous pricing. We bought our Volvo from this dealer and have come to it for service since 2018. Absolutely no more. We went to an another dealer and got the service/oil change for under $200 (which is still crazy expensive but not like this place). Plus they would always find something ridiculous that the car needed. Apparently there is a new ownership for this de... read more
Business response:
We're sorry to hear about your disappointing experience, Douglas. We appreciate your feedback and understand your concerns regarding the pricing changes. We'll be sure to pass along your comments to our management team for further review. If you have any further questions or concerns, please feel free to reach out to us directly.
Frequently asked questions about Volvo Cars Santa Monica
How is Volvo Cars Santa Monica rated?
Volvo Cars Santa Monica has a 4 star rating with 657 reviews.
When is Volvo Cars Santa Monica open?
Volvo Cars Santa Monica is open now. It will close at 7:00 p.m.