Volvo Cars Santa Monica

Jeff K. 

on Yelp

6 years ago

If i could give negative stars I would. We purchased a fully loaded XC 90 and have had othing but problems. We had a leather issue and the deal;ership refused to fix it. We had to go to a different dealership and work with Volvo corporate customer care. The car had multiple problems and enbded up being in the shop for a combined 8 months in the first two years. Agaiin, it took Volvo corporate customer care and a legal threat to get a lemon law buy back. Then we were owed several thousand dollars from the dealership. T... read more

Harry P. 

on Yelp

6 years ago

This Dealer is no different than any other ordinary run of the mill dealer. All smiles till you walk out the door. I leased a new Volvo in December . I signed up for Auto-pay on Volvo's website. My whole lease is more screwed up than I could have imagined. I have called and e-mailed several times. The answer I keep getting is that it is my fault and I have to fix it. I have received, on the same day, confirmation that i have auto-pay, and a nasty letter from Volvo finance that I am not paying my lease. Volvo finance ke... read more

Yolanda R. 

on Yelp

6 years ago

Horrible customer service!! Tony Towns and his manager Lambert are liars and will say anything to make a sale. I bought a used car on 1/19/20 and the key fob was missing the metal key. Both Tony and Lambert agreed and promised to get me the key within a week. After not hearing from them or receiving the key attempted to call them. I called and left messages for Toney on 2/5, 2/6, and 2/7. Finally after calling 3 times on 2/7 Tony calls back and reassures me that his manger Lambert will get me the key within a week. Anot... read more

Dan R. 

on Yelp

6 years ago

Purchased a used car from this dealership. They promised to mail a key to us the following week. Its been 4 weeks and have yet to receive. We have left multiple messages and calls and emails are not returned from the sales and managers. Do not recommend this dealer. 

K B. 

on Yelp

6 years ago

Very poor customer service. I'd give zero stars if it were possible. When I bought my car at Santa Monica Volvo in January of 2018, I purchased an extended warranty that I could cancel for a refund of Any unused portion. As you can imagine, they were more than happy to take my money. They showed their true colors when I traded the car in and requested the pro-rated refund (as stated in the contract). They sent me from one person to another to try to cancel - no one was clear who was responsible for doing this. Carlos G the... read more

David C. 

on Yelp

6 years ago

I leased a brand new XC90 and had nothing but praise for the sales team at this dealership. 3 months into my lease my brakes started to squeak. I thought since it was a new car I had to ride it a little longer to break in the brakes and the noise would go away but it didn't and it got worse. It was so bad that the cars driving next to me would look at me like I was crazy for driving with this sound. So I googled and YouTubed "xc90 squeaky brakes" and found out it wasn't an isolated incident. It's very common in the newer xc9... read more

JT A. 

on Yelp

6 years ago

I have leased my car for one year. Over the year, I have a lot of issues about Volvo and its overall design. I will be glad when this lease is over. Meanwhile, I can tell everyone what is going on with their vehicles. First, the safety features with the sensors...lot of false alarms and the range needs to be adjusted or calibrated. For example, when I stopped at an intersection, a car approaches my passenger side of the vehicle, alarm goes off. The car next to me is in the proper distance and is in the center of the la... read more

Randy M. 

on Yelp

6 years ago

Will never come to this place again. I was 3 year customer. All the reviews abt Ken and the service shop paint a pretty picture bt it is not the case. I took my car in for oil change and brakes. Was told the brake pump was leaking. 2 day job you wld think. Well after the 16th day of Ken saying he was waiting on a "warranty check" Ken gets fired. Nobody call to tell me anything. Meanwhile Im told by front tires need to be replaced along with a laundry list of other things. I just replaced the tires 8 months prior with rec... read more

Rebecca K. 

on Yelp

6 years ago

DO NOT BUY A CAR HERE! We bought a 2016 XC90 from this place, not realizing how terrible the dealership would be! The vehicle constantly had issues, one mechanical problem after another that Volvo could NEVER fix! Not once did they ever reach out and offer to make it right! It became so bad, that we had no choice but to use the Lemon Law. Now the dealership refuses to pay the refund on our Gap Coverage Insurance and Volvo Increased Protection Plan, despite documentation that it is owed to us! Volvo corporate keeps pass... read more