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Volvo Cars Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1631 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
The worst dealership. Bunch of liars. They didnt want to send the paperwork to dmv after 2 months of purchasing vehicles. Finally did after many phone calls. They dont even answer tour phone calls after selling you the vehicles .
Their customer service is less than ideal. The times I've had to take my car here, I end up having to repeatedly call and hassle them about when I can pick it up/updates in general. Last time, I dropped my car off for an issue that I just wanted checked out to see what the problem was. They said it would take 2-3 days to repair and it ended up being there for 7 days. I had to reach out multiple times to get any reply about it or update. This wasn't out of the ordinary, as I've had issues with hearing from them in the past. P... read more
Pros: friendly Cons: unreliable, does not follow through on agreements Two stars because someone was able to help us quickly and effectively in the end. A word of caution to buyers expecting a seamless experience particular for luxury car prices. We came to look at the V60 recharge and the staff were very accommodating and friendly at the time. And quick to take our deposit on our order, while explaining that it could be easily refunded if we changed our minds since there was certainty as to when the car would arrive. ... read more
On our prior Volvo, service had always been fine and attentive but management would not support the customer on a new car issue with the new electric. Manager was curt, rude and uncaring.
Bunch of funny #s thrown around to try to give you what you want to hear. They literally say one thing (ok, we'll change the price to xxx, and then move the same $$ into another surprise location) and do another. Look, if you're going to buy a car, its going to cost $$. If you're going to buy a Volvo, it will come at a premium. Anyone walking in the door knows that. All that customer is seeking is straight shooting about what costs are and if they are going to be moved around to other places in the billing, where that will ... read more
Liar, liar pants on fire. You should be ashamed of yourselves. I have a leased vehicle through your location and recently I've been having brake and software problems. You all told me that brakes weren't covered under my lease and you were going to charge me thousands of dollars to fix this issue. I also had several issue with my software and I've taken my car in to your location several times to be serviced and you told me there's nothing that could be done to fix it. Well, guess what, Culver City just fix my brakes and my ... read more
Recently bought a car from them. The Sales Mgr had errantly taken the primary key home(?). But, no worries! He'd "bring it back tomorrow and we'll overnight it to you." That was on Sunday. No key as of Th so we called SM Volvo (we had to call them) only to learn the mgr had apparently lost the key. Really? Nobody's that stupid. We half-joked that since he was only 20 min away on Sunday someone should go get the key from him. A service-oriented business would've done that. Maybe they would've retrieved it before it was lost... read more
Got my car serviced and told them I would pick it up at 4:30. I got there at 5:00 and paid and waited for them to retrieve my car. I waited for fifteen minutes and when I went back and checked, they told me it's at an overflow lot and they needed to send someone to pick it up. The guy left AFTER I had followed up. I literally waited for 40 minutes after I paid just to get possession of my car. Not thrilled.
I'm not sure this dealership even deserves one star. I had a lease that was due in March but My baby is also due in March and I thought it would be a great idea to switch cars in the middle of December so I can spend the last couple months of my pregnancy worry free. I went to Volvo SM to choose a new car and settled on a new XC60. Everything seemed fine, I filled out an application, Gave them a deposit but it was late and I was exhausted and it was really busy there that night so I made an apt to finish another day and went... read more
Frequently asked questions about Volvo Cars Santa Monica
How is Volvo Cars Santa Monica rated?
Volvo Cars Santa Monica has a 4 star rating with 657 reviews.
When is Volvo Cars Santa Monica open?
Volvo Cars Santa Monica is open now. It will close at 7:00 p.m.