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1631 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I live 3 miles from different Volvo dealer but after a not-so-great experience with them, I decided to give the Santa Monica dealer a try. My XC40 Recharge had a cracked sunroof panel and my HVAC system was making a clicking noise when the heat turned on. Robert, my service advisor, was super friendly and helpful. He advised me what day was best to bring my car in for service due to them being short-staffed. The replacement part took a few days to get in stock but as soon as it was, Robert let me know that it had been re... read more
Business response:
Wow Justin! Thank you for taking the time to share your 5-star experience with us! We are delighted to see that your issues were taken care of promptly and with care. At Volvo Santa Monica, we pride ourselves on providing customer service excellence and happy to see that Robert did just that for you. Please let us know if you need anything further. Thank you for being a loyal Volvo Santa Monica customer!
Brought my Volvo XC40 Recharge EV in to Volvo Cars Santa Monica service department. Robert Munoz, the service advisor I worked with helped get the issue resolved quickly, effectively with a pleasant, friendly and efficient response. We love our all electric Volvo and - so happy to have been working with Robert and the Volvo Cars Santa Monica service department. Thanks for your help!
Business response:
Hi Ed! We appreciate you taking the time to write this thoughtful 5-star review on your experience at Volvo Santa Monica. Thanks for being a part of the Volvo Santa Monica family!
I was not even considering a Volvo, until someone from Edmunds.com recommended the Volvo XC60. I was blown away by the quality of the car, the performance, and aesthetics. the salesman, Hunter Yerks, was very knowledgeable and very easy to deal with. the entire purchase process was very smooth.
Business response:
Hi Brad! Thanks for taking the time to leave us a 5-star review and share your experience with us when you worked with Hunter during the process. The XC60 is a sharp vehicle! Enjoy!
After being given the run around at the dealership where we purchased the car (Galpin), the helpful folks at Volvo Santa Monica spent the time to help us get what we needed to fully utilize the vehicles bells and whistles. I will definitely be heading back there to purchase my next car based on their customer service alone. Thanks John for all if your help!
Business response:
Scott, thank you for taking the time to leave us a 5-star review on your experience! We strive to provide the best customer service and experience possibly and delighted to see you experienced just that with John! Thanks for being a loyal Volvo Santa Monica customer and we look forward to seeing you in for your next vehicle purchase.
Great experience. Allyn was super helpful and responsive, following up and working hard to find us the car we wanted.
Business response:
Thanks for the 5-star review, Nick! We strive ourselves on providing the best service and happy to hear you had that experience with Allyn! Thanks for being a part of the Volvo Santa Monica family!
We bought out new S60 here. We had looked at other dealerships but ran into limited selection, limited interest on the part of sales staff and we couldn't find the right car. Santa Monica had the exact car we wanted. The process was simple, the sales, management and financing staff were knowledgeable, professional and personable. No dealership is going to give their cars away, but we received a greater discount on sticker price than two other dealerships were willing to offer. Overall I would agree with all the other five... read more
Business response:
Thank you K. F. for the 5-star review! We appreciate your business and want to thank you for being a part of the Volvo Santa Monica family!
I just got my first Volvo, Rachel and Lambert at Santa Monica Volvo were great. Rachel was patient after I kept rejecting every color and trim she showed me until we found the right one. She went through and explained all the features of the car in detail and put up with my excessive questions, and she is funny as well as a fellow East Coaster! Lambert was her manager and did my financing, besides being funny he helped me the best he could to fit into my finances. Overall, the experience was quite enjoyable and I love the c... read more
I went to Volvo to get my car serviced. I kindly, alerted them beforehand that I wasn't going to be wearing a mask (due to reasons that are none of anyone's business) and they were very accommodating and treated me with respect and care. I got my car serviced, they replaced a recalled part, everyone that helped me was kind and helpful. It was refreshing to deal with a major company without any type of harassment or negative attitude towards me because of my condition. No one asked questions and they went about their business... read more
Robert is a world-class service rep. He's honest and forthright (doesn't sugarcoat) and always makes sure to communicate with me as progress is being made on my car. I have been dealing with a bunch of unexpected issues with my used vehicle, but Robert has gone above and beyond to keep me a happy Volvo customer. This man deserves all the praise (and raise) in the world!
Volvo Cars Santa Monica has a 4.1 star rating with 692 reviews.
Volvo Cars Santa Monica is closed now. It will open tomorrow at 9:00 a.m.