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Toyota of Berkeley Service Department
- Auto Repair
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave., Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The worst customer service experience you can get. Both the guys at the front desk of the service center are unprofessional and talk to you in a condescending tone.
I went in for regular maintenance - oil change, etc. They told me my vehicle would be done at 4:30, and so scheduled dinner with my girlfriend, who I rarely get to see. I got called at 4:45, was told that the van would come in 30-40 minutes to pick me up. I finally got picked up at 5:50, just getting there as they were closing at 6. I made multiple calls during all this to find out what was happening. My girlfriend gave up and went home. An hour and a half wait time beyond what they said!
If Toyota of Berkeley is how one buys a used car these days I'm screwed. I've driven by this Toyota dealer many a time so when I found myself in the East Bay looking at cars, making a stop at this freeway adjacent dealership seemed to be a no-brainer. I wandered the lot and was happy to find that almost every car in it had a price tag, a description, and most important, was unlocked. Nice; I can get inside without anyone helping me. But what if I was actually interested in driving one of these cars? What if I wanted... read more
Nice guys BUT, called twice to verify 100,000 tune up cost. And one more time before I showed up. Got there and they said I was quoted the wrong one. Charged 2X the original quote. Then suggested another 4-500 in repairs which may or may not be required... I'll get back to you on that one. How could they not get the 100,000 mile quote right....after THREE calls!!! Josh.... good dude....
It's amazing how car dealerships and service centers find so many ways to make you feel that you're being cheated out of what's due. I bought a used Toyota Prius from these guys and they promised: - car mats (then reneged after I had signed the paperwork) - free 3 services (which then turned into oil changes only + one of the service Trey didn't even top up the fluids) Well, this is how they push their customers to work with other mechanics rather than go to the dealership for service! Well done, good bye!!
We used to get our service done at One Toyota of Oakland which was a really great experience. When we moved to Albany I brought my car in without thinking that dealership service could be so drastically different. I was very wrong. This was a horrible experience!! Never take your car here for service! All we needed was an oil change and they "cracked" the oil housing and tried to charge us for it. When I asked to see the new housing that they supposedly put in the service manger refused! HE REFUSED TO SHOW ME THE PART HE WAS... read more
DO NOT BUY ANY USED CARS (OTHER THAN TOYOTA) AT THIS DEALER!!!!! You're warned!!!!! Even they offer you 2 extra years warranty or lower price. There is reason and here is why. Sales Team: will sweet talk you (as all dealers do) and try to sell the cars as fast as they can. They will even throw at you 2 extra year warranty (power train) thru Toyota on their non Toyota brand used cars. Wow that sounds great... Service Team: (knock on wood) assuming something on your car goes wrong and need to be serviced (under their power ... read more
The worst dealers is more then 20 percent expensiver for the parts really bad service and very expensive and I if there was 0 stars I give them 0 stars I have problem with my return they never fixed I wise almost 3 days and call them they don't know what they do finally I we'll file small claims to the court agents them
I have to say this is unforgettably terrible experience maintenance this time, before I went to walnut creek Toyota center where I get a professional service there. However, here is not professional at all. 1.I have a waiting appointment at first and was told will be in 1h30mins. So I wait but at the pickup time they haven't started it at all. 2. There are only 2 engineers here(at least that I only see), not a team. 3. A old coffee machine, only! 4. Super Slow WiFi
Frequently asked questions about Toyota of Berkeley Service Department
How is Toyota of Berkeley Service Department rated?
Toyota of Berkeley Service Department has a 3.9 star rating with 448 reviews.
When is Toyota of Berkeley Service Department open?
Toyota of Berkeley Service Department is open now. It will close at 7:00 p.m.