Toyota of Berkeley Service Department

Ember k. 

on Yelp

8 years ago

Super lame. I recently bought a 2015 Rav4 from a dealer in Fairfield that came only with 1 key. I called this local dealer THREE TIMES to verify that they had keys in stock to cut me two more. I asked specifically for pricing and availability of the "valet" keys that are cheaper--the key that still has the black end, but doesn't auto open and close the car from a distance. I was told they were in stock, booked an appointment, rearranged my entire Friday around dropping off and picking up my car. I also asked them to check th... read more

Heather R. 

on Yelp

9 years ago

I am going in and revising this review because I don't want undue negativity floating out in the universe. I've tried to tone it down some. The assistant manager, Ben Lopez is probably not a bad guy. He shows up for work every day, probably does a decent job and has to deal with all kinds of people... like me. -- I am a kind and loving person, but don't appreciate being treated in a cold, dismissive and unfriendly manner. (other reviews have mentioned him in this regard as well.) When I asked if they do a test drive t... read more

Alana L. 

on Yelp

9 years ago

I am extremely disappointed with this location. I have brought my car here many times before and things have been fine, however this week it was a complete mess. I initially made an appointment online stating what was going on with my car window as well as just wanting an oil change. I arrived Monday morning to find out that their electrician wasn't in so they couldn't work on my window. They were happy to offer me another appointment on Thursday for my window however and said they could do the rest that day. All was well. ... read more

Andrew K. 

on Yelp

9 years ago

Still don't have my tail light fixed. Notice my last review was 12 days ago. Got tired of waiting so I called them. Customer Rep says, "oh I see your part came in 3 days ago." Yet, no call telling me this. They are "very sorry", though. No, really Albany Toyota is REALLY SORRY. Update! Tail light fixed....61 days after first asking for it. 61 days, 12 phone calls, part ordered 3 times, 2 visits, 2 managers talked to. 

Nancy N. 

on Yelp

9 years ago

The staff were courteous and seemingly helpful. However they attempted to sell me a cosmetically perfect car, which they said had been very well cared for. It had been in a major wreck which could not completely be repaired. Before I was made aware of that by my mechanic I put $1000 down on the car which they said was completely refundable within 3 days. The next day I called to tell them I was not taking the car, and wanted the deposit returned. Three weeks later they had not submitted the work for the refund and I nee... read more

Kevin S. 

on Yelp

9 years ago

Worst service center ever I recently changed engine oil here and it almost spoiled my whole day. I requested shuttle on Sat morning and driver left voice mail she is leaving now and arrive at 5-10 min. So I was waiting outside for 40 min and she was not coming. She should had to call me when she arrived but she didn't. While I was waiting, I was calling 20 times!! to service center because driver called me private number and they never got a phone call. They should give a business phone to drivers and educated them again.... read more

Ivy P. 

on Yelp

9 years ago

I initially had a good experience with this service center when they performed work on my car due to a safety recall, which is why I decided to give this place a try when it came time for my car's oil change. I also wanted someone who knew what they were checking for as my car had just hit 100K miles. After I brought my car in, I was told it would be around $100 for an oil change. I was expecting (at most) $60, which is what other Toyota Dealerships charge for their oil changes when there aren't any promotions or special o... read more

Anna T. 

on Yelp

9 years ago

I was extremely disappointed with the service I received today. The two people that serviced me was Husin and Martin. As a customer, I felt disrespected for my time and money. I went in for an oil change and tire rotation. At noon, I called to see the estimated time I can pick up my car. Jasmin picked up the phone and said that it would be done in about an hour. I arrived at 1:45pm, well over an hour and even gave some wiggle room only to find out from Martin that someone decided to put a car in front of me. No one called... read more

Junior M. 

on Yelp

9 years ago

Don't come to this location ever. They don't honor any of the warranties. Very rude staff by the way.