Toyota of Berkeley Service Department

Stefani M. 

on Yelp

9 months ago

I was visiting Berkeley when we purchased our "gold certified" car, and on the way home my car started to shake. I was told to just go ahead and take it to the location nearest me and get it looked at and they would pay for what needs to be done. Modesto Toyota said I needed the car aligned and four new wheels. Rudy paid for my alignment but told me I had to go back to Berkeley for them to decide whether or not I actually need 4 new wheels. He said he would get back to me in two days and took almost 3 weeks. When I spoke to ... read more

David Z. 

on Yelp

a year ago

Can't comment on the service center but don't waste your time selling a car to them. I accurately filled out the KBB form to sell my car and shortly after received an enthusiastic call from Toyota of Albany Service Center to bring in my old 2007 Honda Fit with stick shift. An old car with pretty low gas mileage for 17 years (around 124,000), needing new front tires, faded paint with some scratches, plastic arm rest needing to be replaced or glued back on etc, not a looker (all detailed in the form).... New clutch installed ... read more

Swagger T. 

on Yelp

a year ago

I used to go to this place for years, but management changed and most of the workers I liked left. I recently had an appointment to get my 5,000 mile oil change, guy at the front desk tries to persuade me to buy into the maintenance packages. I tell him it's not in my budget and since I look like a broke college student, he stops trying to sell me something. It took 6.5 hours for them to do my oil change. 1.5 months later and at less than 3,000 miles later, my car started flashing "Maintenance Required." I didn't trust this ... read more

Vivek M. 

on Yelp

a year ago

STAY AWAY from this place if you are looking for a honest & trustworthy Toyota service place This place changed my perception of what is trustworthy in car service business. This place is near my home, so convenient to get the service done. I took my zero-issue 2020 Prius Prime, at 30K mil for regular maintenance. As I was busy with a conference meeting, I was off guard for the details shown to me. Agent highly recommended a list of things to be done as it has been more than 2 years since the last service (last service wa... read more

Davis G. 

on Yelp

a year ago

I went to this location to change just one of my car's front lights. You guess what? They changed my front light but gave me back my car with more problems. The break light, ABS light, and more lights are on. I did ask what happened, and these lights were off when I did bring in the car. They want me to pay $260 to turn off those lights now. They try to cheat people this way. I got it. I left for somewhere else. 

Sally O. 

on Yelp

a year ago

I have been trying to resolve this privately and in a civil manner with Toyota of Albany for several months now. I financed my 2017 Toyota Prius with this Albany dealership a little over two years ago. It is nearly paid off. They always get the payments. Part of the agreement in the contract was recurring preventative maintenance. The problem began when I received the car back without any coolant in it, during a heatwave, and it immediately began running roughly. It stalled out in Orinda at one point and I was stranded w... read more

Komal R. 

on Yelp

a year ago

Huge waste of our time. Benji Souvilla reached out for selling our car here and promised a number, but Delilah in the store offered a much lower number, even though there were no issues with the car inspection. This was after Benji ran the VIN check earlier and promised there won't be any surprises in the store if the car checks out. Extremely unhappy with this experience after taking time off of work and traveling here with an infant. Highly discourage doing business here. 

Terry M. 

on Yelp

2 years ago

Unbelievably rude and unhelpful in the Parts Dept, but then so is the manager of the Service Dept, who is also very condescending. It wasn't this bad before the pandemic... 

Mark M. 

on Yelp

2 years ago

Worst used car buying experience ever. DO NOT BUY A CAR HERE! A "certified" Toyota I was interested in had a damaged front end that my daughter noticed during the purchasing process. Then, I was pressured to sign a credit application even though I had a written commitment for a loan from my credit union. I was promised they would not run a credit check. Later letters that Toyota of Berkeley sent applications for credit to various banks. This sent my credit score down a couple of levels.