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Toyota of Berkeley Service Department
- Auto Repair
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave., Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Gotta say I'm not impressed with the Albany location after speaking with a young man there this morning who seemed too lackadaisical on the phone. I told him I need to have my car towed this morning because the alternator is out. The guy keeps hesitating, finally says he'll check to see if they have the part and call me back. But then he doesn't even ask for my phone number! I had to get him to write it down. So I call the Berkeley location, where they give me right away the information I need. The guy from the Albany locat... read more
Business response:
Terracerose, Thank you for taking the time to let us know about your recent experience with our Albany service center. We are always willing to learn how we can make your experience better! We do our best to keep our staff trained and appreciate you bringing this concern to our attention. Please feel free to reach me anytime at jguzman@toyotaofberkeley.com if you have any other questions or concerns. Respectfully, I-80 Junction Service
I have been here twice. Absolutely awful both times I have gone in. Last time I came in with a damaged tire and another tire had a slow leak but was fine. They didn't repair either tire and instead told me that I should just continue to drive on it even though there was a screw embedded in one of the tires. They said that they ran out of patches to repair the tire so they just let me go back on my way. I even told the repair person that I was taking my family on a trip and would be driving over Dinner's Pass on steep hills... read more
Business response:
Mirna, I apologize your visit was less than satisfactory. Please know we take it very seriously and are always willing to hear how we can improve our business. There are very close safety regulations we follow when repairing a tire and we do our best to maintain a wide range of parts in stock. I am interested in speaking to you about your visit in detail. Please feel free to contact me by email at jguzman@toyotaofberkeley.com. We appreciate your feedback!
The ASSISTANT MANAGER BEN is so stale! I pulled up as their signs directed and no one greeted me until I made it obvious I had to stare at people lost because didn't know where to go, or who to talk to, or who is who, or who is able to help me. Being the Assistant Manager you'd think he'd be personable right? NOPE. generic and monotone "how are you doing today" AS IF you really care dude. As a customer I am not convinced. NO eye contact, no genuine interest- just script so that how I feel they are going to treat my car.... read more
Took my sons 07 Scion in. It needed a new transmission, to the tune of $4,700. Decided to trade the car in & buy a new 16 Corolla. After many phone calls, voice mails, texts & emails which were not returned, they finally got back to me after 4 days. They reluctantly gave me a price $300 under MSRP. The sales manager, while being nasty on the phone accidentally let it slip that he wasn't going to lose $5,000 to sell me a car. In other words, he was making more money on service & didn't want to sell the car. Which would have b... read more
Wow no wonder the reviews here are horrible. I had to come here because I've been putting off getting my car serviced and this was the only place somewhat nearby that could take me on a Sunday (I live by lake Merritt). They tell me that the shuttle can only go 5 miles. I live 15 minutes away. 15 minutes they could not go to take a customer home. A young female customer who has no idea where she is. I'm glad they treat their customers well. Never come here ever again and I suggest you do the same.
ok in a pinch, gave me an attitude at their repair shop.
There is no decent reception room for this center, so when we drove there for some "toyota safety recall", we had to wait outside and then call our friends to send us home first and then come back later (actually 5h later...) And there is no free car wash during the maintenance, which I used to have in a lot of other toyota centers.
PLEASE DO NOT GO TO THIS PLACE TO PURCHASE ANY VEHICLE OR SERVICE MAINTENANCE!! I recently took my car there for an oil change and they took more than half a day to get it serviced and trust me their services have gotten progressively worst and I've been a customer with them for several years. The staff in the past was good but their recent staff is NOT friendly at all. They had recommended fixes that I know were not needed. I think they are a bunch of CON ARTIST especially NOW. If you have purchased any VSA (Vehicle Servic... read more
Too slow for oil change, even I made a appt and still took them 7hrs to get the car ready. The staff have change same with their services.....
Frequently asked questions about Toyota of Berkeley Service Department
How is Toyota of Berkeley Service Department rated?
Toyota of Berkeley Service Department has a 3.9 star rating with 448 reviews.
When is Toyota of Berkeley Service Department open?
Toyota of Berkeley Service Department is open now. It will close at 7:00 p.m.