Toyota of Berkeley Service Department

N M. 

on Yelp

3 years ago

Have I Been "Taken for A Ride"? My family member got their vehicle serviced for a 90K maintenance. Does anyone know if we were overcharged? The cost was devastating -almost $1800. Family member was not warned to be careful dealing with salespersons and agreed to the "preferred service". I hope the public can avoid the same crippling surprise. I am not implying this dealership is unfair or fraudulent. Any advice or answers are welcome. Oof 

Shira S. 

on Yelp

3 years ago

Poor customer service. I literally bought a brand new Corolla there in 2021, there have been multiple technology issues with it, and that was causing the battery to be drained. I took it in a month ago for the dashboard alerts lighting up, they found nothing wrong with it and just reset the system. I had them do a full service at that same time. They found NOTHING. Yesterday morning my car wouldn't start, it was clearly a drained battery because the horn wouldn't even beep. The AAA tow truck guy even said it's a faulty batte... read more

Phillip W. 

on Yelp

3 years ago

6 hours to do a simple oil change. Try somewhere else . They don't even tell you how long it takes till after you bring the car in. Horrible 

Amy H. 

on Yelp

3 years ago

Do not buy a car here ! They do not care about you, their customer, at all! We bought a used car here for my 16yo daughter. We thought buying from a dealership would be safer- wrong! The car starts about 25% of the time. My poor daughter is constantly stranded and we have to go pick her up. This dealership won't even return our calls. They do not care and believe that this is our problem. Amazon and Target have better customer service than this garbage establishment. Go to another dealership- there are plenty. 

Elvira F. 

on Yelp

3 years ago

I've been coming here because I had bought the Toyota care plus package and this dealership was closer than Concord. Today I had such a bad experience I won't be continuing my oil changes here. I was told my Toyota Care Plus had ended, even though I received no notice, phone call or email notifying me. That's not the dealers fault but they were willing to give my car an oil change for free. I dropped off my car at 8:55am. I called at 1:40 to check on my ETA and was told the person servicing my car would call me in 30 min... read more

Satto L. 

on Yelp

3 years ago

Want to provide an update. Sold my car for $22.4k today. Versus Toyota Berkeley's offer of $17k (when I explicitly told them BEFORE I came in that I wouldn't take less than $21k; they told me to come in anyways since Toyota of Berkeley is "aggressive" and "competitive") Nobody beats Berkeley, what a joke. Again, if you're selling your car, avoid Toyota of Berkeley. If you are buying a car, get a Tesla or Polestar to avoid dealerships. If you can't avoid dealerships, get a Kia or Hyundai. Better warranty and cars. To... read more

K M. 

on Yelp

3 years ago

Took our Toyota in for a routine check up for the first time in this dealership location. They've tried to sell extra insurance and services, but unlike Toyota Main, they don't even wash the car after the service. Drought? Why can they use the recycled water! 

M T. 

on Yelp

4 years ago

Worst of the worst customer service ever! Both manager (Rudy) and sales person(Jaes)! They wouldn't let you test drive the car unless you decide you want to purchase it! Sales guy giving BS reasons that inventory is low and can't allow test drive! What kind of BS excuse is that!! When I called the day before to make an appointment for test drive, I specifically told Rudy I wanted to test drive a hybrid so I can decide for a new 2022 highlander. He is ok and schedule me the appointment. Got there no test drive all sales... read more

Mary S. 

on Yelp

4 years ago

worst car service place i have seen. very negative and mean people work there. josh the manager has attitude and bad manners. the rest of the service people who work there are not reactive to questions. bad service and disgusting that this business even exists. i regret interacting with them. save yourself time, money and energy and go somewhere else.