Toyota of Berkeley Service Department

Taline D. 

on Yelp

7 years ago

DO NOT GO HERE AND WORK WITH FARID! We saw a USED Lexus online and called prior to driving from San Jose all the way to Berkeley and he assured us the car was there. We finally get up there and he tells us the car just sold and that he didn't call us so we can see newer cars and we told him are you kidding we came here specifically for that car and he replied "it's not everyday you buy a new car splurg on it" to which I replied I was aware you controlled my finnaces or what I should spend on a car. Avoid avoid and am beyon... read more

Janice H. 

on Yelp

8 years ago

We took our 2012 Prius there once or twice, and then we took it in for the 90,000 mile service. Where they said it will cost $1,100. Nothing is wrong with the car. No damage, no warning lights, tires, brakes, all working well. But they said it will cost more because working on the car will be considered "hazardous conditions" due to the poor conditions of the highway. That is not something that should occur after driving on a freeway, where everyone else also drives. Again, no warning lights. Car drives like a dream. Asi... read more

Lars K. 

on Yelp

8 years ago

I bought a 2015 Toyota Highlander from Albany Toyota in the end of December. It was the car I was looking for and didn't want to hassle haggling on price or what they were willing to pay me for my trade-in. The process went smoothly and the salesman was cordial. As I was transferring my things from my old car to my new one, I noticed that there wasn't a cargo cover and told the salesman about this. He said the car was sold "as is". I told him I wouldn't have completed the purchase if I had known there wasn't a cargo cover. H... read more

Aziz B. 

on Yelp

8 years ago

Again horrible and bad service!!!! So 3 days before I schadule appointment for service and that day I let them know that I'm going to pick up the car before 3 pm to go to work , so my appointment at 10 30 am I was there 30 minute before to save time that what the ladie who I spoke what she side if you come early that better. After I drop the car the guy who helped me he said that I put a request that I pick up the car before 3 pm I said yes, but never happened , 3pm no one called me 20 minute after I called they said car al... read more

Chris F. 

on Yelp

8 years ago

Won't be back. Just moved to the area and need to find a good Toyota service center for our Prius. I'm always weary of places that "recommend" a bunch of service beyond what Toyota calls for. This place did. And the guy at the counter was purposefully unclear and kept trying to change the subject when I asked if it was recommended by Toyota or them. I declined the $100 air filter, the $100 cabin air filter (both $12 at autozone and can be changed by a 5 year old with no tools in 60 seconds). When they called to say my ... read more

Abby L. 

on Yelp

8 years ago

I had just recently purchased my Toyota corolla from another dealership that was not Toyota, and all I needed was for the keys that came with the car to be programmed. As soon as I get there the advisor was extremely rude saying that I needed the official registration and that they would not be able to do it until finally he decides to listen to what I am actually there for. I have to go back in. I'll give it another chance but there's plenty of other Toyota dealerships to give my business to. Just because I am a younger, fe... read more

Ember k. 

on Yelp

8 years ago

Super lame. I recently bought a 2015 Rav4 from a dealer in Fairfield that came only with 1 key. I called this local dealer THREE TIMES to verify that they had keys in stock to cut me two more. I asked specifically for pricing and availability of the "valet" keys that are cheaper--the key that still has the black end, but doesn't auto open and close the car from a distance. I was told they were in stock, booked an appointment, rearranged my entire Friday around dropping off and picking up my car. I also asked them to check th... read more

Heather R. 

on Yelp

8 years ago

I am going in and revising this review because I don't want undue negativity floating out in the universe. I've tried to tone it down some. The assistant manager, Ben Lopez is probably not a bad guy. He shows up for work every day, probably does a decent job and has to deal with all kinds of people... like me. -- I am a kind and loving person, but don't appreciate being treated in a cold, dismissive and unfriendly manner. (other reviews have mentioned him in this regard as well.) When I asked if they do a test drive t... read more

Alana L. 

on Yelp

8 years ago

I am extremely disappointed with this location. I have brought my car here many times before and things have been fine, however this week it was a complete mess. I initially made an appointment online stating what was going on with my car window as well as just wanting an oil change. I arrived Monday morning to find out that their electrician wasn't in so they couldn't work on my window. They were happy to offer me another appointment on Thursday for my window however and said they could do the rest that day. All was well. ... read more