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Toyota of Berkeley Service Department
- Auto Repair
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave., Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Huge waste of our time. Benji Souvilla reached out for selling our car here and promised a number, but Delilah in the store offered a much lower number, even though there were no issues with the car inspection. This was after Benji ran the VIN check earlier and promised there won't be any surprises in the store if the car checks out. Extremely unhappy with this experience after taking time off of work and traveling here with an infant. Highly discourage doing business here.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Unbelievably rude and unhelpful in the Parts Dept, but then so is the manager of the Service Dept, who is also very condescending. It wasn't this bad before the pandemic...
Business response:
Hi Terry, We apologize for the negative experience you had at Toyota of Berkeley. Your feedback is important to us, and we're sorry to hear about the rudeness and lack of help you encountered in both the Parts and Service Departments. We strive to provide excellent customer service and will address these concerns internally. Please reach out to us directly so we can work to resolve this matter and regain your trust. Thank you for bringing this to our attention.
Worst used car buying experience ever. DO NOT BUY A CAR HERE! A "certified" Toyota I was interested in had a damaged front end that my daughter noticed during the purchasing process. Then, I was pressured to sign a credit application even though I had a written commitment for a loan from my credit union. I was promised they would not run a credit check. Later letters that Toyota of Berkeley sent applications for credit to various banks. This sent my credit score down a couple of levels.
Not only was I upset to get blindsided with a $250 bill and 5 hours timeline to replace a broken sun visor on the drivers side after scheduling an appointment where NONE of this was relayed to me-- but the service at the Toyota of Berkeley Certified Service was probably the worst I've ever experienced. Each person I interacted with -from the phone call setting up the appointment, to the person checking me in (eventually- they leave you wondering where to go and who will help you as they ignore your presence), to the shuttle ... read more
Hello, I'm very dissatisfied on this last time's visit. I brought my car in for a simple Oil & Filter change. I Always take my Car to the dealers, because I am not comfortable having foreign mechanic services , I prefer Toyota (since I bought my Toyota, all services have been done by different Toyota Dealers). This time, after I picked up my Car, I noticed my car was making a very strange noise. It was Sunday the next day, so I waited for Monday. I brought it in, they checked my car (supposedly). They told me it was nothi... read more
I appreciate the technicians for taking the time to diagnose my issue. However, I was disappointed by the lack of communication during the 4 days(which was completely unexpected) my vehicle was there from my service advisor. I had to initiate contact for updates, and it seemed like I wouldn't have received any if I hadn't. Moreover, I had a 15% off coupon for any service, but I was informed that I couldn't apply the discount. The service advisor's demeanor was also unfriendly upon my arrival, which was puzzling. Lastly, I di... read more
Sold them my truck back in February and was told I'd have a check in 2-5 weeks because there was a lien. Totally fine with me, makes sense. I stopped my automatic payments for the truck after we settled on a price because I didn't want to be shorted a few hundred dollars. Apparently this messed up everything. I called them every two weeks asking what the hold up was and they kept saying to just sit tight there is nothing they can do about it. Eventually, I'd just about had it and called them one more time trying to get an an... read more
Service center should be avoided. The front counter team especially should have paid more attention to detail as services I didn't request were provided. Ultimately, I would try the other local service stations before coming here.
Hold on to your wallets at this place, people. The so called sales manager is a professional shyster. Drove all the way from Sac to see a car which I thought was a good deal and when I got there, I was helped by a very nice young lady. After sorting out the deal, she had got the sales manager (Rudy Padilla) to bring down the price $500 bucks for me on the out the door price, and I was very happy. I signed the quote and they took me upstairs with a different person. As I was getting ready to sign the paperwork I noticed t... read more
Business response:
Hi Joe: We regret that your experience was less than satisfactory. Sometimes mistakes happen, and I am sorry that you feel this way.
Frequently asked questions about Toyota of Berkeley Service Department
How is Toyota of Berkeley Service Department rated?
Toyota of Berkeley Service Department has a 4 star rating with 492 reviews.
When is Toyota of Berkeley Service Department open?
Toyota of Berkeley Service Department is closed now. It will open at 7:30 a.m.