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Toyota of Berkeley Service Department
- Auto Repair
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave., Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I took my car in around 11:30am for a 12pm appointment for oil change 5k mile service. Left around 4pm... I had to ask if tje car was ready twice so they knew I was there waiting. On top of tue long wait they broke 2 of my tires hubcaps and when i called they had the audacity to say the service man remembered my car and remembers putting them being broken when put back on the tires. WTF? THATS A HAZARD! THEY DID NOT LET ME KNOW AND ONE FLEW OF IN THE FREEWAY AND ANOTHER ON THE STREET ROLLING INTO ONCOMING TRAFFIC. I wrote ab... read more
My 2010 Corolla lost power to all essential functions. Windows, power steering, lights, blinkers, radio. The car would start , but nothing else. Another mechanic told me only the dealer can fix it, the cars computer, needs to be be reset. When I arrived for my appointment, I was greeted by 2 rude gentlemen. One of which continued to bring up theb $200 exam fee, I'm guessing he thought I couldn't afford it. About 4 hours later, I received a call from Toyota. Their estimate for repairs was whooping $10,000+. No!... read more
I contacted Toyota of Berkeley for one of their preowned vehicles. I felt I confirmed the price I saw on Toyota.com preowned listing with them when I made the appointment for a test drive. Long story short they would not honor that price and said Toyota's preowned listings are not their responsibility to ensure the price is accurate, "We are Toyota of Berkeley not Toyota". I was upset but okay with all that. What upset me was Rudy Padilla, the Used Car Director then proceeded to blame me for trying to buy a car that I sho... read more
Business response:
Hi Andrew: On behalf of our entire organization, I am sorry we were unable to sell you a car. Sometimes, mistakes do happen, and for that we are sorry if there was a miscommunication or understanding Thank you for taking the time to give us your feedback on the experience, as we are always striving to be come better. Being in business for over 50 years, has allowed our family owned business to become better, each and everyday, by both positive and negative feed back. Again, thank you for taking the time, and wishing you ... read more
I went to schedule my 2nd maintenance service, and was shocked by how rude the service advisor was. I don't think that the owner will be happy to hear the story about what happened. I ran away from this place even though it is super close to my home.
Business response:
Hi RZ: I am so sorry that you felt our associate was rude to you, and that you ran away. We are committed to our customer satisfaction, and some times, we fall short. Being in business for 52 years, we pride ourselves on serving our customers and community. Please let me know, if there is anything we can do, to start fresh Please let me know. Most sincerely, Timothy K. Southwick Jr General Manager
I was a loyal customer of Toyota of Berkeley, but I will never go there again for anything. Do not, repeat, do not take your car to Toyota of Berkeley to be serviced. I have a 2006 Toyota Highlander Hybrid that had the Check AVS and Check Brake lights come on. I took it to the dealer for diagnosis and repair. Dealer indicted it was an abnormal leak in the brake actuator. They quoted me $1800 for the part and $900 for labor to install it. The blue book on my 13 year old Toyota Highlander is between $2500 - $5500 so I took i... read more
I am writing this to spur the owners to fix their web and google presence. For two days I tried to get through by telephone, calling three different numbers found on the web. None worked. Rode my bike over today and was told they were having problems with such access, but that web person was dragging their feet. When talking with a real person, I got excellent service and easily scheduled the appointment for our car. Hopefully the service itself will be excellent and I can write a new review.
really unfortunate experience after getting towed here for a flat late on Saturday night. without getting into all the details, although this is a toyota maintenance center, they cannot fix tires on-site + were also unable (or unwilling) to provide or sell spares for toyota hybrids which don't come with a spare. they were also not knowledgable about using the official toyota sealant tire repair kit (which comes in the trunk for all toyotas). this is sketchy since the kit is pretty basic and you are supposed to dispose of/ret... read more
We have been loyal customers for years but after our most recent experience will not be returning. They did my repair incorrectly and lied about it. In addition when we called to discuss status they repeatedly put us on hold or directed us to voice mail.
Poorest service ever. I have a fleet car. Made that crystal clear when I set the 7:30 appointment. This location doesn't take fleet cars but their other location does. What's the difference? Why wasn't I told. Sometimes people can be so careless and thoughtless
Frequently asked questions about Toyota of Berkeley Service Department
How is Toyota of Berkeley Service Department rated?
Toyota of Berkeley Service Department has a 3.9 star rating with 448 reviews.
When is Toyota of Berkeley Service Department open?
Toyota of Berkeley Service Department is open now. It will close at 7:00 p.m.