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Toyota of Berkeley Service Department
- Auto Repair
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave., Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We were hesitant of taking our cars to a Toyota Dealership because they do charge more for labor/diagnosis than the privately owned shops but after having a nightmare experience, we wanted things done properly so we gave Toyota a shot. No more cutting corners and we should have brought it here in the first place!!! Instead of saving money, we lost thousands taking it elsewhere...so don't make the same mistake we did. Just get it done right the first time. You're saving in the long run. Professional, Prompt, Good Friendly C... read more
Chris Huynh was wonderful I test drove 5 cars a record for both of us ! He was not pushy and a delight to work with. While I did not buy a car from him I found the whole experience to be easy going and humane. Something you can not always say about car salesman. He is a great guy and I felt he listened to my needs and was there to help! Wonderful family owned business. If the sale with private party falls thru I will not hesitate to return and buy a car with him.
I am a teacher living in Oakland and I don't really need a car. However, my folks live in NV and are getting older. My dad just had major heart surgery. I need wheels and can't afford the latest models. I found a car at this dealership and even if I don't buy the car, I feel that the guys deserve 5 stars based on my experience. First, they offered to pick me up from the bart station in No. Berkeley. Second, Tom was super nice, courteous and as far from sleazy or pushy as possible (sorry car dudes, you have a bad wrap). Third... read more
Unfortunately, my latest experience at this service department was subpar. The service tech did not let me know that my vehicle was ready, meaning my car was ready to go for about one hour while I was just sitting in the lobby. They should have been in communication so I could have been ready to go and not waste my time, in addition to that when I call to make the appointment they promised that my car was going to be ready in 1.5 and it was about 4 hours, you don't own my time, if you can't keep your promises don't take cus... read more
Business response:
Hi Rigo, we are very sorry to hear about your experience at Toyota of Berkeley’s I-80 Junction. It is frustrating when wait times are longer than promised and communication falls short. Your feedback is important, and we will review this with our service team to ensure future appointments are handled more efficiently and professionally.
BE AWARE: Toyota of Berkeley's I-80 Junction service center charges an additional 3% fee if you don't pay in cash. This was not disclosed when I dropped off my car. I only discovered it when I arrived to pick it up... after the work was already completed. At that point, I had no real choice. They had my car, I'd arrived via Uber, and there was no practical way to go withdraw $800 cash from the ATM at that time of day even if I could get to one. I was effectively stuck. The repair itself (replacing an oxygen sensor) cost ab... read more
Business response:
Hi Mariko, we are very sorry to hear about your experience at Toyota of Berkeley Service Center. We understand how frustrating it is to encounter unexpected fees and delays, especially when you rely on clear communication. Your feedback about the payment surcharge and timing of the repair is important, and we take it seriously. Please reach out to our service management team so we can review your experience and see how we can address your concerns.
Dropped off my car at 10 am! Picked it up at 6 pm just general service and a battery replacement for my car and still wasn't fixed
Business response:
Hi Elijah, Thank you for letting us know about your visit to Toyota of Berkeley’s I 80 Junction. I’m sorry to hear your vehicle was with us most of the day for general service plus a battery replacement yet the issue was not resolved. This is not the experience we want for our customers. If you are open to it, our team would like the chance to review what happened plus help make this right. Please reach out so we can look into this further for you.
Surcharge of 3% Waiting for call when car service was completed, had to come in and inquire. At which point, sonja to the time to help someone else and didn't acknowledge the delay.
Business response:
Hi Orly, thank you for sharing your feedback about your visit to Toyota of Berkeley Service Center. I’m sorry to hear about the unexpected surcharge and the delay in communication regarding your service. I understand how frustrating it can be to wait for a call and then feel overlooked when assistance is given to others. Your comments are important, and I will make sure they are shared with our team so we can improve the experience for future visits.
I found my truck at Toyota of Berkeley, but the purchase experience was one of the worst I've had with any dealership. 1. My appointment was rescheduled with less than an hour's notice. A small inconvenience, but it set the wrong tone for what followed. 2. The truck had visible issues that were not disclosed upfront (before I flew in from San Diego): a windshield chip, a passenger mirror that did not sit flush, and dirty door weather stripping. Even after I asked for these items to be addressed once I agreed to purchase, n... read more
Business response:
Thank you for sharing your detailed feedback. We sincerely apologize for the experience you had at Toyota of Berkeley. The issues you’ve described regarding vehicle condition, delays, professionalism, and safety concerns fall far below the standards we strive to uphold. Your safety and satisfaction are our top priorities, and we deeply regret that your purchase experience did not reflect that. We would like the opportunity to discuss your concerns in detail and work toward a resolution. Please contact our General Manager dir... read more
I've always known the dealership was a rip off. We lost a RAV transponder and I was shocked that a replacement would cost $215 but I told them to order it. When I went to the dealership to have it programmed, I signed a bid for $260. I assumed that was the transponder and programming. The work took less than half an hour and my bill was $475. They charged $260 for the work on top of $215 for the item. i'll
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Toyota of Berkeley Service Department
How is Toyota of Berkeley Service Department rated?
Toyota of Berkeley Service Department has a 3.9 star rating with 448 reviews.
When is Toyota of Berkeley Service Department open?
Toyota of Berkeley Service Department is open now. It will close at 7:00 p.m.