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Toyota of Berkeley Service Department
- Auto Repair
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave., Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The folks working here have always been very professional and friendly. Plus, I can get a free ride back when I leave my car to get serviced. Also, a special callout to Josh who was awesome for staying a little past closing just so I could pick my car back up. Thank you for going that extra mile, truly appreciate it!
Test drove a used Rav 4 with Ricky. He was no-bull, low-pressure, and helpful. I can easily recommend checking cars out with him. Great experience.
Fast friendly service. I went to this dealership with a specific car in mind, and very specific needs to be met if I were to purchase a car that day. I was driving away in my new car in less than two hours, with the price and payments that I wanted. No hassle at all. I'd recommend this dealership to anyone.
We were hesitant of taking our cars to a Toyota Dealership because they do charge more for labor/diagnosis than the privately owned shops but after having a nightmare experience, we wanted things done properly so we gave Toyota a shot. No more cutting corners and we should have brought it here in the first place!!! Instead of saving money, we lost thousands taking it elsewhere...so don't make the same mistake we did. Just get it done right the first time. You're saving in the long run. Professional, Prompt, Good Friendly C... read more
My husband brought his Toyota Tacoma in for its 35,000 mile service check up. He also needed to get a window repaired. Right from the start, he was pushed to spend more money on extra services which he refused. All he wanted was the window repaired and the 35,000 mile checkup. This was not the first time that pressure had been put on him. Another time he was encouraged to get a "precautionary alignment" though the tires were wearing evenly. Anyway, 36 hours later, (!) when he went to pick up the truck, only the window was ... read more
Business response:
Thanks for sharing. Your feedback is important to us. This is not the type of experience we strive for and would love the opportunity to make it right for you. Please send your contact info and any additional information to our Customer relations and service manager Jason Clark at jasonc@toyotaofberkeley.com
Service so bad, I sold my Toyota because of it. I had been taking my Toyota here for service for years. Service here used to be great but it had been slipping in recent years. My last experience there was the last straw for me. I tried to take my vehicle here for service. Their AI customer service representative booked me, then shortly after that I received a notification that my appointment was automatically canceled. The service center called me to rebook my appointment and said the service would take one day. After thr... read more
Business response:
Hi Samuel, I’m really sorry to hear how frustrating this experience felt, especially after having trusted Toyota of Berkeley’s I 80 Junction for so many years. It’s never a good feeling when communication, timing, or expectations don’t line up the way they should. While I’m not able to speak to all the details, what you described about the scheduling confusion, delays, and not having clear updates is certainly concerning. That’s not the kind of experience we want anyone to walk away with. Your feedback is important and wil... read more
Unfortunately, my latest experience at this service department was subpar. The service tech did not let me know that my vehicle was ready, meaning my car was ready to go for about one hour while I was just sitting in the lobby. They should have been in communication so I could have been ready to go and not waste my time, in addition to that when I call to make the appointment they promised that my car was going to be ready in 1.5 and it was about 4 hours, you don't own my time, if you can't keep your promises don't take cus... read more
Business response:
Hi Rigo, we are very sorry to hear about your experience at Toyota of Berkeley’s I-80 Junction. It is frustrating when wait times are longer than promised and communication falls short. Your feedback is important, and we will review this with our service team to ensure future appointments are handled more efficiently and professionally.
BE AWARE: Toyota of Berkeley's I-80 Junction service center charges an additional 3% fee if you don't pay in cash. This was not disclosed when I dropped off my car. I only discovered it when I arrived to pick it up... after the work was already completed. At that point, I had no real choice. They had my car, I'd arrived via Uber, and there was no practical way to go withdraw $800 cash from the ATM at that time of day even if I could get to one. I was effectively stuck. The repair itself (replacing an oxygen sensor) cost ab... read more
Business response:
Hi Mariko, we are very sorry to hear about your experience at Toyota of Berkeley Service Center. We understand how frustrating it is to encounter unexpected fees and delays, especially when you rely on clear communication. Your feedback about the payment surcharge and timing of the repair is important, and we take it seriously. Please reach out to our service management team so we can review your experience and see how we can address your concerns.
Dropped off my car at 10 am! Picked it up at 6 pm just general service and a battery replacement for my car and still wasn't fixed
Business response:
Hi Elijah, Thank you for letting us know about your visit to Toyota of Berkeley’s I 80 Junction. I’m sorry to hear your vehicle was with us most of the day for general service plus a battery replacement yet the issue was not resolved. This is not the experience we want for our customers. If you are open to it, our team would like the chance to review what happened plus help make this right. Please reach out so we can look into this further for you.
Frequently asked questions about Toyota of Berkeley Service Department
How is Toyota of Berkeley Service Department rated?
Toyota of Berkeley Service Department has a 4 star rating with 492 reviews.
When is Toyota of Berkeley Service Department open?
Toyota of Berkeley Service Department is closed now. It will open at 7:30 a.m.