Toyota of Berkeley Service Department

ginny k. 

on Yelp

8 years ago

The service at Toyota of Berkeley Albany is fantastic. I was fortunate enough to have Ben Lopez as my Service Advisor. He met me as soon as I pulled in, explained the service needed, the pick up time and called to inform me of the charges for the service needed. The person who made my appointment for me was pleasant and efficient. I would not go any place else. 

Chris P. 

on Yelp

8 years ago

My partner and I purchased a used Yaris here. Sam, AJ, and Simon were all very helpful. There were a few minor defects with the used car (e.g., missing headrest), and they made it right at no extra charge when selling us the car. Been driving the car for a little over a month now, and it's going strong. Thanks guys! 

Thomas M. 

on Yelp

8 years ago

I got a flat tire on the freeway and pulled into the Toyota dealership to ask if they could put on the spare. Without asking if I was a regular customer, the tire was changed in 15 minutes with no charge. Great customer service!! 

Toni M. 

on Yelp

8 years ago

Read as 3.51. My car broke down on the freeway the day before we left for Hawaii last month. I've been to this dealer once for my car when it needed a taillight replaced and once when I was looking to replace my driver side sun visor. The taillight was straightforward, albeit expensive. The woman working in the parts department was incredibly helpful, finding the part number for the sun visor and giving me leads on finding the replacement. Those leads didn't work out, but I appreciated her taking the time to do the rese... read more

Kristy K. 

on Yelp

8 years ago

Terrific experience! I was very worried about my car and they were super responsive in getting me back on the road. 

Bailey H. 

on Yelp

8 years ago

I experienced amazing customer service here, and would highly recommend it to anyone! I made an appointment to look at a beautiful blue Prius plug-in hybrid with Pete, who was very kind and pleasant to work with. Since this was my first car buying experience, I was nervous he was going to try to sell me all these different accessories and add-ons, but that didn't happen once. After test driving, I decided I was ready to buy it, and we went to Rudy (sales manager) to get the paperwork started. Not only did he give me a GREAT ... read more

Khash T. 

on Yelp

8 years ago

Great service! Helped my mom get the car she wanted, made sure we got the best rate, and kept in touch to make sure we were happy after purchase. Would recommend to all my friends, the no hassle customer service made things very easy and less stressful. 

Don Carlo E. 

on Yelp

8 years ago

Definitely referring my friends and family at this location if you are looking to buy used cars! Had the pleasure of working with Pete (sales), Rudy (sales manager) and Lauren (Finance Manager) and let me tell you this team goes above and beyond to making sure you are getting the best deal! Paperwork was a breeze but thorough and the team helped me get a better APR that originally what I was pre-approved for. That action convinced me enough that they are willing to do whatever it takes to take care of you! 

Ed M. 

on Yelp

8 years ago

Yesterday, out in the woods on Point Reyes, my Prius wouldn't start. After several tries it started but without AC or half of the dash readout. Driving home, I called Service Mgr. Ben Lopez who thought it was the auxiliary battery (which it was) and said if I could get it to them before closing, they'd fit me in on an emergency basis the next day. I got a call at 2:30 today. The car was ready and since I had no wheels, they'd send a courtesy ride to get me. These folks really don't deserve the lousy ratings they've gotten ... read more