Toyota of Berkeley Service Department

James R. 

on Yelp

8 years ago

I purchased my very first vehicle here at Toyota of Berkeley. I am extremely satisfied with the customer service at this dealership. I originally spoke and test drove my new vehicle with Sam. Sam was a class act and made me feel comfortable while also giving me time to get a feel for truck I was interested in. I wasn't rushed into making a decision and was handled accordingly. Rudy, the manager was extremely professional in introducing himself to me and answering any questions that I had. I will forever remember my experienc... read more

J. D. 

on Yelp

8 years ago

I had a recall notice resolved here. Love the place. It has fantastic service, especially the pickup and return home shuttle they offer. 

C C. 

on Yelp

9 years ago

been taking my Highlander here for ten years. I like the good work they always do on my car, which just turned over 105,000 without anything but maintenance, brake re-lining. No major repairs at all. I like the competent, courteous, customer service people (but they need to hire a woman too); the reliable shuttle service, the coffee in the waiting room. I like the respect for my time that shows in many ways: a functional online appointments system, prompt update calls when needed, callers who know what's going on in the ... read more

Tim G. 

on Yelp

9 years ago

Oil change = perfect. I was going to get my oil changed at a highly rated (on Yelp) oil and smog check shop in Berkeley. But when I got there, they wanted to charge me $100 for the oil change. So I called the dealership to check on what's a fair price. The dealer said they would do it for $59.00 Next day I took my van to Toyota in Albany (by the Target store). They were super great. An oil change AND a 10-point inspection for 40% less than the other place. Why would you go to some random oil change shop when the dealer does... read more

Danny T. 

on Yelp

9 years ago

I have to drive further to have my vehicles serviced at this Toyota Service department, but it has definitely proven to be worth it. Ben the service writer has always been very integral and gone above and beyond in service, he himself will keep me to continue bringing my vehicles here for services. Thanks, to a great dealership and Thanks to Ben. 

Natalie P. 

on Yelp

9 years ago

Always prefer to go to this Toyota auto repair. It seems like it has more open slots throughout the week and it's a great location. In addition, they're always willing to work with my time preferences (i.e. if I need to get the car within a certain time) when they can. 

Zhen W. 

on Yelp

9 years ago

I've taken my 15-years-old Camry to here for the past four years for 90,000 mile maintenance, for complete exhaust replacement, for powered window problem, etc... The service staff aren't the most courteous and this place is pretty expensive. But I like the quality job they do on my car. After being disappointed by so many small car repair shops repetitively, I decided to stop cutting the corners and give my car the treatment it deserves. The parts are always genuine and the labor is always professional. When it comes to tak... read more

Matthew H. 

on Yelp

10 years ago

I had a good experience getting a recall performed here after having bad experiences elsewhere. The service team was nice and responsive, and helped me figure out what was absolutely needed to keep my car running. I'll continue taking Toyota's here, even though it is slightly out of the way. 

F M. 

on Yelp

10 years ago

This is my first Yelp review, writing it because I find purchasing cars so intimidating maybe others feel the same and this will be helpful. I stopped by the lot on Shattuck with my husband - we were looking for used cars and they only have new ones on Shattuck so we were told to go the location off the 80 in El Cerrito area. This was out first time on used car lot. We found a Sienna there we liked and ended up buying it. Everyone there was nice and helpful. We came with a pre-approved loan from a credit union (I woul... read more