Toyota of Berkeley Service Department

Kate D. 

on Yelp

4 years ago

have taken my Toyota here for service ever since buying it 5 years ago. excellent service: clear explanations about what needs to be done, reliable estimates, very comfortable waiting areas in which to read while the service crew works. 

Sonam L. 

on Yelp

4 years ago

Great customer service. JD Zou is professional, kind, considerate and was helpful in answering all my questions With so much patience. The best experience I have ever had. Thank you JD. Keep up the good work. 

Enrique C. 

on Yelp

4 years ago

Thanks for your patience and support when I bought my car. All that attention including sales representative and the financial manager Melissa Sanchez are awesome. Thanks for the Toyota experience. 

heather w. 

on Yelp

4 years ago

This was my first visit with my RAV for scheduled maintenance at the Albany Location. JD made me feel comfortable and confident in leaving my car in their hands. The job was explained to me in detail, by JD and when I went to pick it up everything was exactly as he said. Very nice experience and I will be back to this location moving forward. Thank you JD for taking such good care of me and my car! The mechanic in a very good job (except for a little bit of oil spill under the hood). A very clean facility that has an organi... read more

Rosemary Y. 

on Yelp

4 years ago

I recently took my car to Toyota of Berkeley. JD Zou was there to greet me when I arrived and was friendly and very professional. Unfortunately, our insurance adjuster was completely unresponsive. What should have taken a few days stretched out more than a month with no authorization from Progressive Insurance. JD was unbelievably helpful, responsive, and in fact quite proactive. He didn't let the ball drop once throughout the long process. Thank you, JD! 

Thomas B. 

on Yelp

4 years ago

I brought my prius in for repairs last week. JD, the service manager, was really helpful and efficient. To be perfectly honest I didn't expect such a high level of service but that was exactly what I received. (Great service and help.) I was in and out in one day and the work was great. Thank you JD. 

Alex G. 

on Yelp

4 years ago

I would like to thank Jose, David and Melissa at Toyota of Berkeley at the used lot. They assisted me in trading in our 2019 RAV4 XLE for a New 2021 Venza Hybrid with all the bells and whistles you can ask for. If you are in doubt, this team can make it happen. Head to Jose and his team at Toyota of Berkeley off of Buchanon to get your family vehicle needs. Especially in this tough pandemic market. 

Bhat C. 

on Yelp

4 years ago

Took my car in last week and the service was great for what they charge. This is an example of you get what you pay for. Friendly ppl on the phone and in person. Thanks Su Saechao excellent service! 

Wynter H. 

on Yelp

4 years ago

I've always had very used cars in the past and my most recent car was done for. I was paying money for ubers to get to work and stressing to find rides places, but when I came here they helped me get the best car I've ever had and it was a pretty simple and easy process. I want to thank Jas specifically. I didn't realize how much stress would come off my shoulders from having a good reliable car. Thanks for working with me Jas, greatly appreciated!