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Toyota of Berkeley
- Car Dealers
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave, Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Don't trust their service center. They've gotten a lot worse in the last few years about up selling people on unnecessary repairs. I brought my 10 year old Prius in for an oil change, and they initially tried to upsell me on an additional $1500 in unnecessary maintenance work before inspecting the car. After inspecting the car, they said I had rodent bite marks on the fan for the a/c system, and they wanted to spend $8500 disassembling the dash to inspect all the wiring and a/c fan components. They suggested I try to bill my... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Never got back to me despite repeated calls. So much for trying to purchase a $60,000 car. This is why car buy will be done completely online over the next few years. No need for unresponsive salespeople.
Business response:
Hi Joshua, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with our sales team. We strive to provide excellent customer service and prompt responses to all inquiries. If you’d like to further discuss your concerns, please feel free to reach out to us. We appreciate your feedback and will take it into consideration as we work to improve our communication processes.
Today Toyota of Berkeley tried to charge me $500 to replace a taillight cover. The story: I came in to fix the cover and to get a second key fob. First they told me that they had to replace the whole taillight assembly, not just that piece. Probably bs, since they had to order the but pretty standard car repair bs. They called me about 1.5 hours later. The key was done, but because they didn't have the part. The cost would be $1,019. Awfully steep, but they told me the taillight was "prepaid." I went back in. At that poi... read more
The people that work at Sales dept are shady. They shoved LuxCare (paint wax) and charged me close to $1,000. They never mentioned this to me until I got home and I was carefully reading the contract. Khanh (Sales Manager) was trying to manipulate me by asking me to remove this negative review to cover up for his lie by giving me an cheap extended maintenance plan but the fact that they said that LuxCare is mandatory on all new cars is a flat out lie because on the actual contract LuxCare is all optional. I don't recommend... read more
We went in late Sunday to test drive a car and the arrogance we were met with was kind of mind boggling. I know these Toyotas may be in high demand, but meeting customers with that kind of arrogance and dismissiveness was a bit of a shock to the system. Definitely will not be going back.
The berkeley toyota service center had over-torqued 2 lug nuts on my front left wheel during a routine tire rotation service. This was noticed a few years later, when I went to get my tires replaced. When I realized there was a issue, I brought it back to the service center and asked for the issue to be resolved. I explained that since it was from the service center's actions, that I would like to not have to pay for the lug nuts to be fixed. When they contacted me back, I was told the nuts had been removed and asked if I ... read more
I'm writing this review months after receiving a regular maintenance service. The service itself was over what I was expecting for an oil change / general tune-up. I received a text after I left saying, "Hey Danica, your service is all done! My technician did find your rear brakes measuring a bit low at 2mm! Replacing the the rear brakes would be an additional $860.00+tax." I declined over text and when I picked up my car the brakes were pushed on me again. The guy, don't remember his name, acted worried for my safety and ... read more
They highly recommend services your car doesn't need, even after you decline such services. I asked for the service list to be itemized because I got a brand new battery and new tires recently. They still told me to get the routine maintenance check up since I "missed the first one". I was only at 54k miles and they charged me for the 60k miles interval maintenance check up. Especially if you're a woman or nonbinary, it's not uncommon for them to mansplain and pressure you into paying for services you genuinely don't need. I... read more
Brought my truck in for 30K service and to check for an int. problem with the transmission. I noticed after pickup the mechanic did not indicate on the invoice he performed all the required 30K work. He also charged me to replace the air filter, which he actually did not do. Even worse the dealership gave me a hard time with trying to find the cause of a serious safety problem with my transmission. The Service rep told me I should take the vehicle to the dealership I purchased the vehicle 2 years prior.
Frequently asked questions about Toyota of Berkeley
How is Toyota of Berkeley rated?
Toyota of Berkeley has a 4.1 star rating with 940 reviews.
When is Toyota of Berkeley open?
Toyota of Berkeley is closed now. It will open at 9:00 a.m.