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Toyota of Berkeley
- Car Dealers
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave, Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was scheduled for a 30,000 mile check up and so they gave me a quote for the cheapest service, $888. I elected to take my car to get the oil changed elsewhere and they changed the cabin filter at that time. No other services were done. I then was out of town for work and took it into the Toyota dealership in Kalispell, Montana. They did the rest of the service, and they charged me $37. I even got the full report that you get from the Toyota dealership so I know the exact same things were done- because I cross checked it fr... read more
Business response:
Thanks for sharing, Elizabeth. Your feedback is important to us. This is not the type of experience we strive for and would love the opportunity to make it right for you. Please send your contact info and any additional information to our customer relations and service manager Jason Clark at jasonc@toyotaofberkeley.com.
I don't recommend this dealership. I called Berkeley Toyota a week in advance and explained that I needed servicing for transmission fluid, coolant, brake fluid and p/s reservoir. During the call, I also spoke with service advisor Martin Lee. I called back later asking to add a brake job to my order. This seems simple to me. But no. When I brought the car in, I had a very confusing conversation with Martin. I didn't understand what I was agreeing to. Somehow I ended up with a $122.26 charge for Berkeley Toyota to make a vi... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
FYI... no one contacted me as "Jess C." indicated. Now I realize they just have a response and do absolutely nothing about it, likely for every review. My son is still not well and had to hire a driver to pick up his car for $400 since they needed it removed immediately. Awful customer service. Wish I could have given zero stars.
Business response:
I'm really sorry to hear about the situation you and your son are facing, and I genuinely apologize for the way this was handled. It sounds like you were dealing with a very difficult time, and I understand how frustrating and disappointing this experience must have been. Please know that your feedback is taken very seriously, and we will be addressing this matter internally to ensure that we handle such situations with the compassion and understanding they deserve. We want every customer to feel supported, especially during... read more
I would not recommend this dealership for anything !! they're sales suck in July of 2024 they sold me a car with more than 4 misfires and a broken headliner. It was beyond difficult to get in contact with their service team despite how easy it was the first time around when purchasing the car , they give you the run around and I was left to fix problem after problem on my own out of pocket. I notified them same day of purchase that they car began to give me problems , if i could turn back the time i'd save my money and time ... read more
Business response:
Hi Lyss, I'm truly sorry to hear about your experience with us and the issues you faced. This is not the level of service we strive for at Toyota of Berkeley, and I appreciate you bringing these concerns to our attention. Please reach out to us so we can discuss how we might address this situation and make things right. Your feedback is invaluable, and we're committed to improving our services.
$3,997 for a 60k maintenance on a Highlander. Feels like we got completely ripped off. The cost appears to be 3x to 4x what people online say they pay for this service. And they are unable to produce a complete receipt showing why the cost was in excess of the already obscene $3,300 quote when the car was dropped off. Did the dealer blatantly take advantage of my wife? Sure feels like it. We wont be back to purchase or service cars.
Business response:
Hi Jesse, Thank you for sharing your concerns. We're very sorry to hear about your experience. We take such feedback seriously and want to understand what happened. We will be reaching out to you promptly so we can review the charges and address your concerns. Your trust is important to us, and we want to make this right.
Girlfriend went in for her one of three of her oil change and rotations, they managed to charge $600 in "repairs" also they never told her when her car was actually finished so she waited an extra 3 hours with a total of 6 hours in the dealership because nobody had cared to inform that her car was ready. I work with cars and know sometimes they make you push for repairs for commission. That's very shady that you guys would show a list of "problems" with huge bills knowing full well they're just to squeeze more money, if I re... read more
Business response:
Hi Gerald, We're sorry to hear about your girlfriend's experience. This doesn't align with our standards of service. We apologize for any inconvenience caused by the additional repairs and the lack of communication regarding her vehicle's status. Your feedback is valuable, and we'll use it to improve our processes and ensure transparency in our services. Please contact us directly if you'd like to discuss this further. We appreciate your understanding and hope to regain your trust.
Every time I bring my car in, they always seem to tell me my car is due for some type of point inspection test that will cost $500+ & I'm swindled every time even tho I explain I work from home & don't drive the car much at all. The last straw was using scare tactic to tell me that my car is leaking oil & needed repair. "Oil is leaking everywhere! We need to do the repair & it will cost $3,200 but because you're a long time customer we'll only charge you $2,800." I took my car to a retired mechanic that my brother trusted fo... read more
Business response:
Hi Thuan, We're sorry to hear about your experience. We strive to provide transparent and honest service to all our customers. Please reach out to us so we can address your concerns and ensure your satisfaction. We value your feedback and want to make things right.
We were very disappointed in the service department. First, they offered to do an unnecessary "diagnosis" for $600-700, as we only needed a 5,000 mile regular service appointment. Next, they tried to convince us we needed a $5-6000 repair for "rodent damage" to our HVAC system. We called our regular trusted (home state) mechanic who assured us they would have had to remove the dashboard to see any rodent damage in the system and agreed it sounded like a scam. They asked if we smelled any rodent pee when we used the heat or A... read more
Business response:
Hi Dale, We're sorry to hear about your disappointing experience with our service department. Your feedback is important to us, and we take such concerns seriously. Please reach out to us at so we can address this issue directly and work towards a resolution.
I'm a committed Toyota customer so, unfortuately, I've done business with Berkeley Toyota for decades. The organization has been miserable to work with the whole time. From sales to service the employees have a rotten attitude whether in Berkeley or Albany. It's so pervasive and consistent over time amd location that it must emanate from the owners. I've had service notices and recommendations for things I'd already had done just weeks before. It was in their system, but the service rep "recommended" the service anyhow. Part... read more
Business response:
Hi! We're sorry to hear about your experience with us. We take customer feedback seriously and aim to provide excellent service to all our customers. Please reach out to us so we can discuss your experience further and work to make improvements. Thank you for bringing this to our attention.
Frequently asked questions about Toyota of Berkeley
How is Toyota of Berkeley rated?
Toyota of Berkeley has a 4.1 star rating with 940 reviews.
When is Toyota of Berkeley open?
Toyota of Berkeley is closed now. It will open at 9:00 a.m.