Toyota of Berkeley

Steven S. 

on Yelp

8 months ago

Avoid this location if you can. The mechanics are creeps. Lock valuables in your glove compartment and don't leave your metal key. One of their mechanics went through my glove compartment and shifted everything around. I was just there for an oil change. Zero reason to open my glove compartment. I didn't realize until I saw a card on the passenger side floor. I was confused as to how it could've fallen out. I opened my glove compartment to put it back, and everything was in the wrong place. They also unplugged my dash cam! T... read more

Ming T. 

on Yelp

8 months ago

A couple of months ago I was in the market for a new Crown Insignia. The model in the color and with a tan interior is rare and hard to get. I could have gotten it with black interior at several other dealerships if I wanted it. Berkeley had one on order and I went down there to discuss a deal. They wanted $2,000 over manufactures sticker price. I told them I would pay fill sticker and nothing more. If they just said no and that would be it and I know some dealers do this and others don't. I don't like it when the sale... read more

Carlotta L. 

on Yelp

8 months ago

I've been going there for about 10 years, maybe more. I've generally felt positive about the service, although it can get expensive as most car service is now. Last weekend I picked up my car after four days of service. The bill was over $4700 including a 3% charge for using a credit card. I expected it, so it wasn't a shock. But I needed a car during those four days so they gave me a 2025 Corolla as a loaner. I was very careful with the car making sure to park it in the three places I had to park where it was in a private d... read more

Uuganzaya M. 

on Yelp

10 months ago

Really disappointed. We have been going there for over 10 years since we got our car. We usually get whatever service they recommend. However this time when we actually needed something specific they really disappointed us. On the phone they have give me different quote. I even called to order parts and then when we get there today amount given was so much higher. 

Anna F. 

on Yelp

a year ago

Find somewhere else to take your car. I called in to get a quote for two repairs. Alex quoted me a price that sounded good, so I brought the car in. Again, I repeated what I needed, and again Alex agreed. I was halfway home when I noticed that the price on the paperwork (which she didn't hand me until I was leaving) was about $300 more than quoted. It took 6 more phone calls and a long text exchange and in which the price kept getting larger and larger to finally find out the final cost, and in the end their quote jacked up ... read more

Cameron M. 

on Yelp

a year ago

I purchased a 2021 4Runner Feb 27th from Toyota of Berkeley. I'm generally review-averse and rarely express my concern to the masses, but it feels warranted here. *Bait and switch pricing occurred after window sticker sent, pricing online reflected, and verbal communication made with sales department* The vehicle was listed at $48,290. Hours into communication and the start of my drive from Sacramento, I get a phone call saying the price went up $49,990. After 20 min on the side of the road, they dropped it down to $48,84... read more

Steven N. 

on Yelp

a year ago

If you need maintenance or something as simple as an oil change, come here only if you have to. Otherwise, avoid them or go somewhere else. I usually pay about 100 max for an oil change for my is250 at Toyota dealers across the bay. This location charged me 130. Parts were 40-50ish. Labor, close to 80. Even for 100, it's subjectively steep but, personally, it's worth it. I don't have to worry about making a mess or going out of the way to dispose of the oil/drop it off at a shop. 130 is reaching so imo, they're pretty much ... read more

Jonathan G. 

on Yelp

a year ago

After I got a flat tire on my 2017 Toyota highlander hybrid, the spare tire cable got stuck in the up position and I couldn't replace the spare under the car! I found that this was a known warranty issue for 2014-2016 models, with the notice describing the exact same problem as my 2017. However, since there was no recall for 2017 models, Toyota wouldn't help me. Jason at the shop told me to call Toyota corporate to see if they'd cover the cost of replacing the defective part, and they established a case number and sent me b... read more

Susan R. 

on Yelp

a year ago

Be cautious when dealing with the service department at the dealership you've frequented for at least 7 yrs. There's a whole different energy here.. Both my husband and I have noticed overcharging practices. I was billed for services before giving my consent and faced hefty diagnostic fees without prior disclosure of costs. Despite requesting a cost estimate before any work began, this was not honored. As a result, they've lost me as a customer. Additionally, I felt that, as a woman, they exploited the situation by withholdi... read more