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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Be more customer orientated and get a service manager that can actually mange the business before ford motor company loses more customers due to customer relations. the good people that buy our vehicles deserve better!
Took my car in due to having a recall on my passenger air bag. Set up the appointment and the gentleman I spoke with was great on the phone set up the appointment 2 weeks ago was told that it would take a couple hours. My appointment was at 9:00 had it there before my appointment time. Got my paperwork after checking in was told should be ready sometime in the afternoon. I was ok with that I was told I would receive a call once it was ready. I received a call at 1:30 that my car was ready and I could come pick it up. I got t... read more
Once again, I have received terrible customer service from this dealership. I don't even plan on taking it in if there wasn't another dealership within 100,000 miles. The first time I take my car in for an oil change, they send me a text that my car is ready. I leave work for an early lunch (which is seriously 4 minutes away), my car isn't ready. I wait for 45 minutes before they bring my car around. The cashier can see I'm fuming, so she kindly knocked off $10 from my oil change price. While I appreciated it, it did take ... read more
Business response:
Joann, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. We would like to learn more about your situation, please reach out to Mandy Friday at 313-216-1607 when you have a chance. Our goal is to learn from your feedback and we hope to hear from you soon.
I would not recommend this dealership because of Paul Shamo. I witnessed his true character on Lake St. Clair today. Due to his inability to control his emotions, as well as have an adult conversation, I certainly would never do business with someone like this. The fact that he conducted himself in this manner, in front of children on his own boat, certainly reinforces his poor character. I recommend you find someone else to give your hard earned money to. I will make it known to all my friends and family that they should ... read more
Manager goes above and beyond but sales guy was disrespectful. Should have stuck with Southgate Ford.
My husband and I bought a 2014 Ford F150 from Taylor Ford in 2016. A few months after purchasing the vehicle it began making a squealing noise. We returned the vehicle to Taylor Ford and they insisted nothing was wrong. Now 3 years later it has been discovered what the problem is and Taylor Ford will not cover it. For 3 years our F150 has been making the squealing noise and it took our oil change place to discover what the problem was.
I bought used 2018 explorer from Brent sukel and was promised floor mats almost 2 months later no floor mats. I don’t recommend Taylor Ford. Go to Jack Denmer.
Business response:
Michael, I can help you today. I left both you and your wife a voicemail. Please call 313-216-1520.
Just picked up my car after they had it for 5 days. Got it home to find a big screw from a car body in the tire. Called them and they told me there are a lot of thing laying in the road and they would have to look at it before they would fix it at no charge. Won’t be back there
feel like I got TAKEN, thought I took a good look at.truck when I came and test drove it after buying it being around it I saw some imperfections in paint on passenger bottom of the bed like it had been repaired a bad repair because it is dull and also scratches (I like to hand wash my cars ANDTHATS WHEN I SEEN.but.wasnt able to DO SOONER becouse of weather.)I thought were scuffs but later found that whoever had truck before me used some type of paint to cover the deep scratches and there are other concerns about this truck ... read more
Business response:
I will have your salesperson reach out to you.
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,991 reviews.
When is Taylor Ford open?
Taylor Ford is open now. It will close at 9:00 p.m.