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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
What i thought was a great experience quickly turned into a nightmare when i was leased a “demo” car that was never detailed, i had told the sales man that it wasn’t detailed, but it didn’t seem like a priority to him. On my first drive home in my new vehicle i broke out in hives, from what im guessing was the dog hair in the car, as I’m allergic to pet dander. Now after telling you I’ve leased this car i obviously have limited miles.... with that being said i live about 45 min away from the dealership. Not exactly close whe... read more
Business response:
Autumn, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right. Mandy Friday 313-216-1607
I turned my lease into this dealership and they did not take care of the tire like they said they would, now I have a balance due. I called the dealership and talked to them about turning my lease in. I explained that I had the spare on the truck but that I had the tire warranty. I let them know what Belle Tire would charge and they said come in they would take care of it. Well, they turned the car to the lease inspector and now I have a bill. Poor customer service.
Business response:
Gary, thank you for sharing your feedback. We are disappointed that you had a negative experience with us here at Taylor Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact Mandy Friday at 313-216-1607 and we will do our best to make this better. We hope to hear from you soon.
Recommendedhttps://www.facebook.com/751370440/posts/10163096625245441/?d=n
Business response:
Mariann, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!
Service department broke my car and wouldn’t fix it. They are rude. Will not live up to customer satisfaction. Never return calls as they say they will. Take way to long to work on your vehicle. They tell 30 minutes and it’s 2 hours maybe 3. Would not recommend this place to anyone.
Their customer service is awful! My daughter's 2017 Escape was in their shop for 3 months because of a recall on the engine which blew. She waited a month for a loaner. She received her car back yesterday. Broke down again today. Now that are telling her they don't have a loaner again. How is she supposed to get to work? You don't care at all about your customers. You are blaming Ford corporate for your actions. Our dealership, Pauli Ford, would never let that happen.
Business response:
Melody, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call Mandy Friday at 313-216-1607 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
If you want to be “taken for a ride”, do business at Taylor Ford.
Business response:
Marcene, we are interested in learning more about what exactly caused you to feel this way. We would like the chance to talk to you further so please do call Mandy Friday at 313-216-1607 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
RecommendedService Dept kept me updated on the progress of my service.
RecommendedNever have any issues with sales or service center.
Business response:
Laura, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
You are screwing my daughter and son in law over as I write this. They leased a 2018 escape 1.5 liter... engine blew and you knew that those engines were having problems. Now you won't even give them a loaner? You guys suck. Treat your customers right and you keep them. Treat them like you are and lose them forever.
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,991 reviews.
When is Taylor Ford open?
Taylor Ford is open now. It will close at 9:00 p.m.