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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommendedhttps://www.facebook.com/751370440/posts/10163096625245441/?d=n
Business response:
Mariann, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!
Service department broke my car and wouldn’t fix it. They are rude. Will not live up to customer satisfaction. Never return calls as they say they will. Take way to long to work on your vehicle. They tell 30 minutes and it’s 2 hours maybe 3. Would not recommend this place to anyone.
Their customer service is awful! My daughter's 2017 Escape was in their shop for 3 months because of a recall on the engine which blew. She waited a month for a loaner. She received her car back yesterday. Broke down again today. Now that are telling her they don't have a loaner again. How is she supposed to get to work? You don't care at all about your customers. You are blaming Ford corporate for your actions. Our dealership, Pauli Ford, would never let that happen.
Business response:
Melody, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call Mandy Friday at 313-216-1607 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
If you want to be “taken for a ride”, do business at Taylor Ford.
Business response:
Marcene, we are interested in learning more about what exactly caused you to feel this way. We would like the chance to talk to you further so please do call Mandy Friday at 313-216-1607 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
RecommendedService Dept kept me updated on the progress of my service.
RecommendedNever have any issues with sales or service center.
Business response:
Laura, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
You are screwing my daughter and son in law over as I write this. They leased a 2018 escape 1.5 liter... engine blew and you knew that those engines were having problems. Now you won't even give them a loaner? You guys suck. Treat your customers right and you keep them. Treat them like you are and lose them forever.
Be more customer orientated and get a service manager that can actually mange the business before ford motor company loses more customers due to customer relations. the good people that buy our vehicles deserve better!
Took my car in due to having a recall on my passenger air bag. Set up the appointment and the gentleman I spoke with was great on the phone set up the appointment 2 weeks ago was told that it would take a couple hours. My appointment was at 9:00 had it there before my appointment time. Got my paperwork after checking in was told should be ready sometime in the afternoon. I was ok with that I was told I would receive a call once it was ready. I received a call at 1:30 that my car was ready and I could come pick it up. I got t... read more
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,957 reviews.
When is Taylor Ford open?
Taylor Ford is open now. It will close at 6:00 p.m.