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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
let me start with saying that I own 7 ford vehicles and I've purchased a few vehicles from here over the years & 2 recently 21 expedition Max Limited & 22 f350 diesel crew cab .. So I've been a long time customer and know a lot of the staff by name .. The problem is the service department.. First thing is If you can get someone to actually call you back that would be great.. Second is trying to get anyone to look at your vehicle in a timely manner.. The time before my recent call I was told they couldn't even look at my (b... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Dropped off my car this morning at 9:30 in the morning. No one has even touched it then they’re talking about it needs to be there for two or three days. Is that because you over scheduled and overbooked because you had my car for an entire day and didn’t touch it! Nor did anyone bother to say that as I dropped it off! I will never ever ever go there again! I will take my business else where! Sad that I live down the street and always buy Ford! Hung up on the “manager” as she proceeded to raise her voice at me! Ridiculous!
Business response:
Shanell, We regret to hear about the situation you have described. Please contact Mandy Friday at 313-216-1607 so we can work with you to make this right.
The service department at Taylor Ford is horrible for many reasons. They are unorganized (was called with information about a car that wasn't even mine), slow (my car sat in their shop for the better part of a week for an hours worth of work), and disrespectful (mainly the manager Todd Pluss). When I came to pick up my car, the service manager Todd began cussing at me left and right telling me to never come back here again. As a loyal customer to Taylor Ford for over a decade, I will surely not be a customer of here any long... read more
Business response:
Alexis, We appreciate you bringing this experience to our attention. If you are willing, please contact Mandy Friday at 313-216-1607 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Taylor ford has had my car for over a month now and there is still no word yet on when it will be done
Business response:
Craig, We appreciate you bringing this to our attention. If you are willing, please contact Mandy Friday at 313-216-1607 so we can work towards a resolution. We look forward to hearing from you.
I ordered my F-150 in December of 2021 after waiting almost 9 months from my vehicle it arrived with missing options. the options that were missing were the navigation system, the Sirius XM radio, the adaptive cruise control, all options that I ordered and wanted. when I went to pick up my vehicle I was basically told I have no choice and Ford motor company and Taylor Ford only gave me a $200 credit in the purchase price. these options were worth far more than $200 because if I was to order the navigation system for the F-15... read more
Business response:
Tim, Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to Jerry Arrowood at 313-216-1520 when you have a chance. Thank you, and we look forward to hearing from you.
lack of communication. they had my truck for 3 weeks without doing anything to it . still have the same issues it went in for . worst part is this isn't the first time either ... would not recommend . worst dealership by far will not go back
Business response:
Hello Chuck. thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Taylor Ford. Our service manager, Mandy would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out at 313-216-1607.
Made an appointment to drop off our car on Tuesday and called yesterday to get the status and you guys have not touched it. Per your rep and my app it has not moved since I dropped it off. What’s the Purpose of making an appointment ? Advisor just called. Now I pick up the car until the part comes in early next week. This was the reason I dropped it off while on vacation. She said she is sorry but appointments are to secure a drop off not guaranteed to work on your car haha thanks for wasting our time. Now your customer is ... read more
the main point with me is I was promised a rental and when I dropped my truck off you said you were out if rentals and I made the appointment 3 weeks prior. now you're customer service is top notch
Absolute worst service I've ever dealt with. My truck has been there almost 5 months waiting on repairs.
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,761 reviews.
When is Taylor Ford open?
Taylor Ford is closed now. It will open at 9:00 a.m.