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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Whatever you do, do not (I cannot stress this enough) buy a vehicle from Taylor Ford. The experience with them has been over all okay, but after having my truck in 3 times for the panoramic roof broken, they want to charge us $1,400+ to repair something they’ve repaired 3 times already. Every year since I’ve owned the truck it goes in for moon roof repairs. Save yourself the time and money, don’t purchase from them. Every time we’ve talked to them the price increases and the “damage” gets worse and worse. In the last two wee... read more
Business response:
Dear Shelby, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Mandy Friday at 313-216-1607. We would love to make things right if you give us another chance.
I am disappointed in the way the pre-owned vehicles manager conducts business. Maybe you didn't need or want my business, but not returning a call or following up on your promise is not the best way to operate a business. if you didn't want to sell me a car, just tell me and not dangle a carrot.
Business response:
Dear Nicole, thank you for taking the time to voice your concerns. We at Taylor Ford are deeply unsettled that you felt ignored. Please reach out to us at (313) 291-0300 to further discuss your concerns. Thank you and we hope to hear from you promptly.
The service department at Taylor Ford has to be the most incompetent group I have ever had to deal with. You can schedule an appointment just to be told one lie after another. They will order parts for your car and then install them on some other car. I have had multiple bad experiences with the service department over the years. Now on a positive note my salesman is awesome(Don Moon). It is a shame that such a good sales staff has to loose future business because of a horrible service department.
Today I bought my car in for service. The first thing Ed ,told me there is a 3.5 hour wait. Ok so do I need to make an appointment? No he said .So I asked what is the alternative ? He said Monday-Friday, this is mon-fri so again what is the alternative no service? I did not feel welcomed !
Dealership ordered a custom item from HiOnLumens. Custom item was built to their order and shipped to them in the time frame which was agreed upon with Bob Smith/ Dominic Silvey Bob Smith then asks for tracking number, we send tracking numbers and he sees the package has shipped and thanks us. Bob Smith/Dominic Silvey then does a chargeback on his company credit card while the product is in route to this dealership. Called him and he said “not my problem” Fraudulent chargebacks done by this business!! DO NOT DO BUSINES... read more
I stopped in Taylor Ford to get a price for a oil change, I was told there was two different prices, I asked for a brochure or literature showing what my options are, he said they had nothing, I stated I wanted full synthetic, I was told it would be between 80 or 100, they knew what vehicle I had, so I asked what would it be 80 or 100, refused to give me an answer, I find that awfully odd they can do so many oil changes a day for years and not yet have a price for it, Felt like they were only trying to rip me off once they g... read more
Avoid this place at all costs, very unprofessional and rude.
Business response:
Brianna, Thank you for taking the time to voice your concerns. Please reach out to us at 313-291-0300 to further discuss your concerns. Thank you and we hope to hear from you promptly.
Taylor Ford is very unprofessional.... I had the worst service ever there. They gave me the run-around for a week and a half. The sales person (Dan Kontor) I was working with and he's person trying to get me the loan flat out told me to go across the street to Taylor Chevrolet because they couldn't do nothing to help me. Guess what I did and after 2 hours with they I had a loan and had a car how embarrassing for Taylor Ford to recommend people to go across the street to Taylor Chevrolet cuz they could not help the person Tay... read more
Business response:
Jimmy, We are extremely sorry that you had to face such difficulties. Issues in our customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit and earn you back as a customer.
The buying experience with Chris was good. However, I never heard back from him regarding the vent he was going to try to have fixed. About a month after buying my car the engine light came on. made an appointment with the service department and it was an absolutely terrible experience from the moment we dropped the car off until the moment we picked it up. There was no communication what so ever on what was wrong with the car and no comment on cost to fix it (there shouldn't have been one since I had only had it for about a... read more
Business response:
Sharon, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Mandy Friday at 313-216-1607 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,991 reviews.
When is Taylor Ford open?
Taylor Ford is open now. It will close at 9:00 p.m.