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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. Communication was terrible. Very disappointed.
My best friend just took his brand new 2016 Ford Explorer in there for what should be warranty work and Ron Worley "Service Advisor" did he did not lease or buy the extended warranty from them so they could not help him. He has less than 5k miles on the vehicle. I suggested Ford because I worked there for 16 years. Now I feel stupid. Hope Bill Ford Jr. Hears about this. You wonder why Ford stock is down.
I've had enough with Taylor Ford. I've had my issues with them in the past with service, from everything to them denting my tailgate on my truck while replacing an emblem, to them keeping my wife's car for 3 days for wheel bearings, which I told them it was to start with. They tried to tell me it was a trans issue and cam phasers, only to conclude after pressure from me that it was the wheel bearings, and the best part....they tried to charge me, and it was covered under extended warranty. On August 25th I called on the tra... read more
It I could leave no stars I would. In February this year I leased a 2013 Chevy Malibu from Taylor ford used sales ,not even two whole weeks went by and March 5 my car was in the shop. My steering wheel was locking up dashboard and radio power was going in and out the manager said to me the car is under warranty so take it to an local Chevy dealer and that's what I did they didn't have a loaner so they sent me to enterprise where I had to pay a 50$ deposit for a rental. George matick Chevrolet took me out of it and put me in ... read more
We bought a 2013 Ford F-150 a few months ago and immediately realized that the turn indicator on the driver's side mirror was missing. When I took it back to have the tech look at it, he admitted that he had missed it during the safety inspection. My salesman said it would be ordered. I waited. He never called, so I called him. He was no longer at the dealership (within just a week of talking to him). I left two messages for the sales manager, but he did not call me, instead, he pawned me off on another salesman. The second ... read more
I was having issues with my vehicle so I took it back to the dealer. The service department at Taylor Michigan ford is the worst place ever to take your vehicle. They are rude don't know how to talk to customers. I have been hung up on, yelled at, spoke over and treated like dirt. Joe the service manager and Gary are the people I have talked to and they are the worst, they are representing the ford company. I never want to take my vehicle back ever. Joe said he was going to look into who hung up and yelled at me, I doubt he ... read more
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,991 reviews.
When is Taylor Ford open?
Taylor Ford is open now. It will close at 9:00 p.m.