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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My 18 yr old son bought his first car here while on leave from the marines. Before he left the lot there were issues with the radio, which they fixed and he appreciates. He was not allowed at that time to have a vehicle so the car sat for 2 weeks immediately after purchase. I am getting ready to take it to him and drove it 2 days and realized the windshield wipers only work on medium speed ( safety issue). $500 fix for a young marine. The blower intermittently goes out and the radio has shut off twice while driving. They wil... read more
Business response:
I would be happy to speak to you or your son regarding his vehicle. Please feel free to contact me directly at 313-216-1606. I would need his name so I can look in to it further. Thank you.
lousy experience with their collision shop not fixing everything they said would get fixed. no one bothered to follow up to tell me things had changed or even that the vehicle was finished. go elsewhere.
Business response:
Alex, Please contact Mandy Friday at 313-216-1607 at your earliest convenience and we will do our best to make this right.
4 hours to get two keys!! Ridiculous! Don’t go there if you are short on time.
Business response:
Unfortunately the day you came in we were extremely busy in service, and had to take care of customer's ahead of you in line. Although, we try to keep a sufficient amount of keys and fobs in stock. The day you came in, we only had one key available and had to pick up the other part in order to provide you with two keys that would work with your specific vehicle. I apologize the day you came in we did not have both available for you, and had to send someone out in order to provide you with two keys. I sympathize with you, und... read more
Recommendedusually less than an hour for an oil change at Taylor Ford I appreciate that they don't waste my time
Business response:
Jonnie, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.
I have never worked with such dishonest people. Our car was in for repairs and they took it out for a test drive and wrecked our car. They gave us a loaner while we figured things out. Then they fixed our car without our permission. We've never seen an estimate. The loaner became a rental at $30 a day. Today the Taylor police called my husband and told him the loaner/rental had been reported stolen. Our story is not over so stay tuned.
I went there for recall three months ago any left my diveshaft bolts loose and for three months I hear noises take it to gorno ford and they told me the person that did the recall left the bolts loose at Taylor Ford they called me several times and told me the van was ready I got there could not pick my van up they would not release it because he still had to inspect it something gorno fogd said they would have fixed the next day is now on day five with Taylor Ford it’s a commercial van and I paid $55,000 for it they don’t ... read more
Business response:
We would like to opportunity to look into this for you, and hopefully reach some type of resolution for you. Have you spoke to our Service Manager or Customer Relations Manager on this matter?
Wasted three hours of my Saturday with these scam artists. Hammered out a deal and got all the way to calling my insurance agent to get the new vehicle insured to drive off when the salesman Chris Baxter asked me to put them on hold to explain to me that they made a “mistake” in their calculations and my payment would now be an additional $40 a month. Bait and switch, proceed with caution.
it's not like I don't recommend Taylor Ford as a whole just the service department seems to not be very good. had my truck in twice for a vibration issue and they said they fixed it but the vibration was still there. This is the second time I have been there for the same problem but I am not very confident they can fix anything unless it's obvious or totally failed. They did fix my sync problem (which was obvious) and the seat belt issue (again obvious) in a timely manner. I will be trying another dealer to try to fix the pr... read more
Purchasing a vehicle there was perfectly fine. But I wouldn't recommend servicing it there. The first time I took it in for an oil change was because I had gotten a $20 credit when I purchased my vehicle. I was floored when my total still came out to about $20 out of pocket since that is my normal garage's price. This past week I had my vehicle in for warranty work. I made an appointment and had it dropped off in the morning. When I didn't hear anything at 4:30 I called and they told me there were two cars ahead of me but t... read more
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,957 reviews.
When is Taylor Ford open?
Taylor Ford is open now. It will close at 6:00 p.m.