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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were searching for a bronco sport and were told that they had one coming in about two weeks and had them put our name on it. The exciting day arrived and we were called and told our car was in and we could come pick it up, so we insured it and had the down payment in hand planning to leave with it that day. As soon as we got back from our test drive, our salesman was waiting for us, and walked up to the car as we were still inside checking things out. He informed us that the car had already been sold. Great, so now I wa... read more
Business response:
Dear Zachary, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Jerry Arrowood at 313-216-1520. We look forward to hearing from you.
To say I'm disappointed with Taylor Ford would be complimentary. This dealership screwed me over so bad this last week and doesn't even care to call me and make it right, or even apologize for their incompetence. I ordered a brand new Platinum F150 in April and in June was told that I should be receiving my truck early July. At this point I sold my current truck and found out last week Thursday that not only did my truck come in just fine and dandy- BUT THEY SOLD IT TO SOMEONE ELSE. Thanks a lot Jerry @ Taylor Ford for doing... read more
Business response:
Dear Stacey, we understand your disappointment and agree that this is not acceptable. It is important to us that customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please contact Jerry Arrowood, our General Manager, at 313-216-1520 at your earliest convenience to discuss this matter.
Yesterday I came to Taylor Ford because while driving in the area with my 2 year old son, my tire was very low. We have the tire protection so instead of trying to find a Belletire or something I pulled in. I was not greeted by ANYONE in the service lane.. I had to stand in front of a guy and his blank stare “what do you need” - I proceeded to tell him I would like my tire looked at, it’s low & im not sure if there is something in it” - he asks me if I plan to leave the car?!? I said that’s not my intention no.. Some woman 2... read more
Business response:
Dear Michelle, we apologize for any frustration caused by your most recent visit to our Service Department. Please know, we care deeply about our client's concerns and want nothing more than to earn your trust back. At your earliest convenience, please reach out to Mandy Friday at 313-216-1607. We look forward to hearing from you.
Such poor customer service. Avoid this dealership if you can. They are shady.
Business response:
Dear James, thanks for sharing your feedback. We are sorry your experience did not match your expectations. Please feel free to reach out to Jerry Arrowood, our General Manager, at (313) 216-1520 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
DO NOT TAKE YOUR VEHICLE HERE FOR ANY KIND OF WORK ! first off I bought the truck and the rotors were so warped your hat would fall off when you touch the brake. They removed the rotors and said “there’s nothing wrong with them” when he showed me the rotors there were deep black burn marks every few inches around the entire rotor.(which means the rotors were warped) so I eventually had to replace the brakes on my own since clearly the service techs do not have enough mechanical knowledge to understand what a warped rotor loo... read more
Business response:
Dear Frank, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Mandy Friday 313-216-1607 to discuss your concerns.
Whatever you do, do not (I cannot stress this enough) buy a vehicle from Taylor Ford. The experience with them has been over all okay, but after having my truck in 3 times for the panoramic roof broken, they want to charge us $1,400+ to repair something they’ve repaired 3 times already. Every year since I’ve owned the truck it goes in for moon roof repairs. Save yourself the time and money, don’t purchase from them. Every time we’ve talked to them the price increases and the “damage” gets worse and worse. In the last two wee... read more
Business response:
Dear Shelby, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Mandy Friday at 313-216-1607. We would love to make things right if you give us another chance.
I am disappointed in the way the pre-owned vehicles manager conducts business. Maybe you didn't need or want my business, but not returning a call or following up on your promise is not the best way to operate a business. if you didn't want to sell me a car, just tell me and not dangle a carrot.
Business response:
Dear Nicole, thank you for taking the time to voice your concerns. We at Taylor Ford are deeply unsettled that you felt ignored. Please reach out to us at (313) 291-0300 to further discuss your concerns. Thank you and we hope to hear from you promptly.
The service department at Taylor Ford has to be the most incompetent group I have ever had to deal with. You can schedule an appointment just to be told one lie after another. They will order parts for your car and then install them on some other car. I have had multiple bad experiences with the service department over the years. Now on a positive note my salesman is awesome(Don Moon). It is a shame that such a good sales staff has to loose future business because of a horrible service department.
Today I bought my car in for service. The first thing Ed ,told me there is a 3.5 hour wait. Ok so do I need to make an appointment? No he said .So I asked what is the alternative ? He said Monday-Friday, this is mon-fri so again what is the alternative no service? I did not feel welcomed !
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,517 reviews.
When is Taylor Ford open?
Taylor Ford is open now. It will close at 6:00 p.m.