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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered my F-150 in December of 2021 after waiting almost 9 months from my vehicle it arrived with missing options. the options that were missing were the navigation system, the Sirius XM radio, the adaptive cruise control, all options that I ordered and wanted. when I went to pick up my vehicle I was basically told I have no choice and Ford motor company and Taylor Ford only gave me a $200 credit in the purchase price. these options were worth far more than $200 because if I was to order the navigation system for the F-15... read more
Business response:
Tim, Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to Jerry Arrowood at 313-216-1520 when you have a chance. Thank you, and we look forward to hearing from you.
lack of communication. they had my truck for 3 weeks without doing anything to it . still have the same issues it went in for . worst part is this isn't the first time either ... would not recommend . worst dealership by far will not go back
Business response:
Hello Chuck. thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Taylor Ford. Our service manager, Mandy would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out at 313-216-1607.
Made an appointment to drop off our car on Tuesday and called yesterday to get the status and you guys have not touched it. Per your rep and my app it has not moved since I dropped it off. What’s the Purpose of making an appointment ? Advisor just called. Now I pick up the car until the part comes in early next week. This was the reason I dropped it off while on vacation. She said she is sorry but appointments are to secure a drop off not guaranteed to work on your car haha thanks for wasting our time. Now your customer is ... read more
the main point with me is I was promised a rental and when I dropped my truck off you said you were out if rentals and I made the appointment 3 weeks prior. now you're customer service is top notch
Absolute worst service I've ever dealt with. My truck has been there almost 5 months waiting on repairs.
Made an appointment 2 weeks out to drop my truck off for recall repairs on Monday at 7:30am. I was told they would have until following morning which is fine. Called Monday 5:00pm to see how things went. I was told they hadn’t even assigned it to a mechanic yet! I of course complained, Mr Miller said he would call me right back. Called me back and said it wouldn’t be ready until Wednesday or Thursday ….REALLY then why did I have to make an appointment!!!!! Needless to say I picked it up and will take somewhere else for reca... read more
Business response:
Dave, We regret to hear that you are displeased with your recent experience with us. We hope you are willing to give us another chance. Please reach out to Mandy Friday at 313-216-1607 so we can work towards a resolution.
Bought a car last Thursday because they were the only dealership that had my car in stock (covid), and Friday at 6 am there was a recall and they won’t give me my car. What’s worst is that they keep saying, “I haven’t heard back from corporate.” Like so? Not knowing what’s wrong with my car for almost a week and a half now is very frustrating. No communication at all, I wish I got a Chevy 🙃.
Business response:
Kaitlin, Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact Jerry Arrowood at 313-216-1520 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Taylor Ford has very bad customer service, they kept our Ford Edge ST, for roughly 3 months to repair a oil pan gasket. The did give us a loaner car. A standard edition for fusion car. They would never return our calls when we would try to get updates about our vehicle. Then once we did get our vehicle back my fiancé and myself drove to Florida, just to find our Edge ST is leaking oil all over the place. So we call a ford dealership in Florida and they tell us that the oil pan gasket was not fixed properly and it was a hack ... read more
Business response:
Dear Matthew, thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Taylor Ford, we take customer reviews very seriously. Please contact me, Mandy Friday at 313-216-1607. We look forward to working together with you to come up with a solution.
DO NOT BRING YOUR VEHICLE HERE. THEY CUT CORNERS AND HAVE HORRIBLE CUSTOMER SERVICE. I took my car there after a service transmission light, a coolant light and check engine light came on. The check engine light was pulling a code regarding the turbo in my 2014 ford escape. I dealt with Dick Miller. He advised me they arent getting the turbo code and refused to look into it. He also advised there were some parts on the trans needing replaced and it would be done the following day. I asked him to look into the coolant message... read more
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,957 reviews.
When is Taylor Ford open?
Taylor Ford is open now. It will close at 6:00 p.m.