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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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My 3 brothers and I have been loyal Ford customers when they were still at Jorgenson. 16 years we have given them business without the slightest inconvenience to them. I had a transmission issue in a brand-new edge, and they charged me 700$ for parts and 1500$ for labor. Not a discount for loyalty, no warranty (17,000 miles), nothing. They treat you like family when you're purchasing but in reality, you're just another number. Safe to say I will never step foot in another Ford dealer.
Business response:
Hi Kassem, We apologize for any disappointment you experienced during your recent visit. We value your loyalty and regret that we didn't meet your expectations regarding the transmission issue. Your feedback is crucial to us, and we will look into this matter to ensure a better experience for our customers in the future. Please feel free to reach out to Mandy Friday at 313-216-1607 directly so we can address your concerns. Thank you for bringing this to our attention. Best Regards, Your Taylor Ford Team
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Business response:
Thank you for the review! We look forward to serving you again.
I would recommend the sales department but not the service department came in with my donut on after a flat tire have the Ford care tire protection waited over 2 1/2 hours for my car to even get into a bay just for a tire change. A bit ridiculous.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Service department treats like you’re an idiot for trying to get an oil change and inconveniencing them. Went to Southgate ford where I was treated like a customer not an inconvenience to them. I will never step foot on Taylor fords property again. Plus Southgate ford has a quick oil change lane!
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
they have had my moms maverick truck now for 3 months and they keep telling her a line of crap now i will file a complaint with ford and the Michigan state licensing for motor vehicles.
I made an appointment two weeks ago to have my Transit that is under warranty looked at. Took it up there at 7am today, and they didn't find the time to look at it. I am furious and will not be giving them our business again, as this was a huge inconvenience to my family. They would not give us a loaner car so I have no way to transport all of us to allow them to keep the van another day. I definitely do not recommend this dealership.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
The Service department is very lackluster at this Ford location. I took my vehicle in to be diagnosed on 1/5/2023. After waiting two weeks and leaving several messages with the service department without a returned call, I made my way back to the dealership who still had my car on 1/18/2023. Not only was the service terrible but I got three separate quotes for the repairs that were all $4000 less than what this location quoted me for. This includes the cost of towing. Save your time and money and go literally anywhere e... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,761 reviews.
When is Taylor Ford open?
Taylor Ford is closed now. It will open at 9:00 a.m.