Star Ford

A G. 

on Yelp

2 years ago

Parts dep, no help at all, big line no parts personal, I been wanting for over 30 minutes for oil...! Why is the oil in the back and not on a counter like everywhere else.. Never again. 

Cheryl M. 

on Yelp

2 years ago

Worst experience EVER! Had an issue with our F150, and the manager was extremely condescending and rude. Do yourself a favor and go somewhere else! 

Murray B. 

on Yelp

2 years ago

Slow, bad customer service and poor communication. I took my convertible For Mustang to Star Ford Glendale because the roof was no longer retracting and it was letting in water. I was told it would be $250 just to diagnose the problem, and it would take a few days. While they were quick to message me and offer to buy my car, they were anything but when it came to fixing the problem. Five days later I had heard nothing about the diagnosis so I reached out to Sarah my representative. The technician was on lunch and she would ... read more

Carlos R. 

on Yelp

2 years ago

Horrible service from their sales manager Tyson. Insulted us by saying we wouldn't qualify for a loan even though we had good credit. Tyson needs to switch careers if he doesn't like customer service. If it weren't for the clients he wouldn't have a job. 

Bry L. 

on Yelp

2 years ago

If I were you, I would avoid this service center at ALL COSTS. I wish I would have read the reviews before getting so scammed. Lesson learned, I suppose. Here's the story: This was the worst car service experience I have ever had, bar none. Nelson Soliz (a "service advisor") was completely unhelpful, rude, and took advantage of me. If you absolutely MUST go to a dealer (I recommend against it, go to the Noho location) The first sign should have been that they asked to buy my car when I got on site. Of course, I said no, ... read more

mary h. 

on Yelp

2 years ago

They have been "repairing" my car for 8 months. When it was finally done we went to pick it up and it had been in an accident. DO NOT REPAIR YOUR CAR HERE. DO NOT BUY A CAR HERE. These guys are scammers and cheats. 

A G. 

on Yelp

2 years ago

My experience with Star Ford Lincoln began in October 2022 and ended, permanently on December 21, 2023. After 3 times of trying to get my back up camera fixed since October, I have dealt with a service employee by the name of Seta Alexanian who was completely unprofessional and rude. I am not sure how she is in customer service. Each interaction was with her, meaning each time nothing was getting resolved. The straw was when she charged me for an oil change without first discussing it with me. I found out when she called me ... read more

Kat B. 

on Yelp

2 years ago

If you manage to get an appointment good luck getting your car back without having to actually show up in person after a week to see whether it's ready (clue: it's not). Had an appointment and it took Nelson Soliz a week to even do anything whilst he had my car. Couldn't get a response out of him. Now after the recall it's still not working and they won't answer the phone. Same issue that many people have. These people are absolutely useless. They don't answer the phone. They don't return calls. They send you automated text ... read more

Ara M. 

on Yelp

2 years ago

what a joke, I've been just trying to reach their service department for the last 5 days and no one will either answer the call or even return calls/texts. This place clearly doesn't deserve anyone's service. I've never in my life encounter such horrible customer service. I will never work with them again!! the service manager needs to be fired.