Star Ford

Alexander G. 

on Yelp

2 years ago

I bought a car from this dealership a few months ago. I was told a pickup date that was then changed to just under a week later. When I came to pick up my vehicle I waited in the dealership for over 4 hours for them to "charge the battery". I have recently had some squeaking of the brakes so I was told to come in today at 10:30 and quoted roughly an hour. I thought the 4 hour wait for original pickup was just a mishap, however after waiting now for 5 hours for a regular brake service, I am starting to see a pattern. From my ... read more

stuart b. 

on Yelp

2 years ago

I took my 2022 bronco in due to a failure of the 4x4 system under warranty. The warranty work seems to be okay however the I made the mistake of letting them change my oil. To start, the service advisor (star needs to take service and advisor out of this idiots title) was the worst advisor I have ever dealt with. Constantly talking over me while I tried to ask questions and explain what happened while out 4x4. She knew everything and would not shut up long enough to hear what the problem was. 20-years driving and workin... read more

Nicole T. 

on Yelp

3 years ago

Terrible customer service. We paid for a loaner while the car is being serviced, and the car they gave us was too small for our family. This was supposed to be fine, because the car was guaranteed to be back TWO days ago. When I reached out, the customer service was completely indifferent to their lack of punctuality. Very frustrating. Don't advertise quality customer service if you aren't going to provide it. 

Hanna R. 

on Yelp

3 years ago

I've had pretty bad experiences at this location, except for one visit out of four (shoutout to Christian for being great!) I think the folks actually completing the service are probably wonderful, but a couple of the customer-facing service members are shady. From a business perspective, the diagnostic charge to look at the car is pretty hefty. You should also take what you expect to pay (oil change, new tires, etc) for maintenance work and multiply a couple times. If you have to go to a dealer out of necessity because yo... read more

Adam O. 

on Yelp

3 years ago

They have had my vehicle for over a month with almost zero communication! I text: nothing. I email: nothing. I call: nothing! I reached out to Ford Motor Company to help get it resolved and Nelson and Manny have been ducking their calls too! It is outrageous. They have zero interest in helping us to resolve this situation that is costing us in car rental every day that it drags on. Absolutely terrible. Go to any other dealership than this one. 

S G. 

on Yelp

3 years ago

Terrible dealership. This is why car dealerships have a bad reputation. They have a car (Ford Maverick) advertised on their website for $24,710. I call them for the car, and they confirm availability then they proceed to tell me that the "new price" is $33,600. I spoke with Alexander (who was polite and I'm sure following what he is told by the dealership). Please see the attached screenshots of their website and their window sticker showing the lower price. BE CAREFUL 

Jasmine C. 

on Yelp

3 years ago

Initial appointment was for 3:00pm on 7/3 to replace an engine mount. We arrived early to our appointment and were never called up to the service desk to check in. When we were finally able to speak with someone, we were told that "It's the day before 4th of July, we couldn't even do an oil change if we wanted to." If this were the case, why not notify us before our appointment time? Why even allow us to make an appointment for this time if you couldn't even do an oil change?? I spoke to the floor manager Jose regarding... read more

S M. 

on Yelp

3 years ago

Star Ford didn't care about my time or my money. I brought in my truck with a possible cam phaser noise/issue. The service guy immediately asked me if I needed a rental vehicle. Little did I know that this was going to take a whole week. He said he was going to call me the next day (Tuesday, 24 hours later). He didn't! I called back on Wednesday morning, 48 hours later. It's nearly impossible to get someone on the phone at the service department. When I got through, they told me my service guy is out on Tuesday and Wednesday... read more

Debbie K. 

on Yelp

3 years ago

This business is awful. Charged me $190 for a diagnosis as my check engine light was on. They quoted me $1700 job and two days without my car. Took it elsewhere they changed my oil and flushed my ignition coil for $185 and my smog test for $58. Pretty far cry from $1700. I tried to get my $190 back from Star Ford but so far no luck. The staff is also very rude. Never going back