Star Ford

Tracy B. 

on Yelp

a year ago

My son bought a used truck from a different seller and took it to Star Ford because white smoke was coming from the tailpipe the day after he bought it. The service department had him buy a new starter for $650, which we found out it did NOT need, and then told him he needed a new engine at a quote of $11,500 (which was almost the cost of the vehicle). We wanted a second opinion, took it to Galpin Ford, the ended up doing an oil change and the truck has been running perfectly fine for the last 1000 miles. Star Ford blatan... read more

Alfonso P. 

on Yelp

a year ago

DO NOT EVER COME HERE. The finance manager refused to help us do our lease return. He claimed the Ford return system was down just as we had come in. I called the DTLA Ford and it was confirmed that there was no systems down. Simply because this business was no longer going to profit from us they decided to not help us. Use caution when purchasing here. 

Sebastián O. 

on Yelp

a year ago

My experience with Star Ford Glendale has been very disappointing. After multiple repairs for water pump failures, my vehicle is now facing an alternator failure. When I explained to my advisor that I believed this new issue could be related to the strain caused by the repeated water pump failures they repaired, the only option they offered was for me to pay for the repair out of pocket. Because of this, I contacted Ford Customer Service directly. They informed me that for Ford to consider whether this repair could be cov... read more

Jordan H. 

on Yelp

a year ago

As you may soon learn, at "Star" Ford Lincoln, your time is lost to some black hole of communication and accountability. Where it started: reasonable expectations and good vibes. My wife and I wanted to love this dealership. Beautiful backdrop, easy to access location where I hoped my service experience would be reasonably important to the team. Our car had been in for a recall which took longer than expected. Updates were sparse and delays were communicated only after following up multiple times begging for an update.... read more

Vee N. 

on Yelp

a year ago

Service department does sloppy work. On top of you being charged a lot, your vehicle ends up getting damaged from their carelessness. Rims got scratched in the process and trim got warped on their watch. Take photos of your vehicle beforehand and do not leave until you've inspected it thoroughly. You'd think for thousands of dollars their service would match what they charge. Head maintenance guy has no customer service skills and does not try to make it right. Do not recommend. 

Joe M. 

on Yelp

a year ago

Took my F150 in for a service and my rims ended up scratched. The service writer Eddie G. and service Mng. Both assured me they would repair my rims. It's been two months and both have ghosted me. Will not take my calls or return my calls. I have reached out over 15+ times and they are never there or out to lunch no matter what time I call. I even left a message asking them just to tell me they don't want to keep their word and I can stop wasting my time calling them. 

William G. 

on Yelp

a year ago

You take your car to a dealership service department expecting a high price, but you also expect a high degree of service. It's the promise of a "Ford Certified" maintenance experience. One might imagine a team of sharp, dedicated professionals ready to tackle my back window replacement with all the skill and speed of a pit crew. What I got was more of a shuffle-around-and-sigh team. The service representative? Picture someone who'd rather be anywhere else. Knowledgeable? Not remotely. Apathetic? You bet. Speedy? Only if w... read more

Clarke W. 

on Yelp

a year ago

I brought my car in for a routine service recall and opted to have an oil change performed simultaneously. Upon receiving my vehicle, I discovered that the drivers side hood strut was damaged, and after returning home, I noticed oil leaking from the oil plug, which had not been properly tightened. I have included photographs for reference. The oil leak resulted in a puddle forming on my skid plates and driveway. For two days, I attempted to contact my service advisor, Eddie Gonzalez, via text and left multiple messages, but... read more

Dennis P. 

on Yelp

a year ago

Service department is terrible. I bought my vehicle from this dealer specifically because of the promised superior service. What I got was broken promises and WEEKS to even get a response to the texts. Don't trust the service manager when she says she'll make it right. She'll ignore you too.