Star Ford

Scott P. 

on Yelp

2 years ago

The Service/Repairs Experience. I had a 2016 Ford Focus. It was a giving me transmission problems. My forth transmission problem was a TCM issue. They told me the TCM part was in backstock. The part didn't come in for 11 MONTHS! I didn't have a car for 11 months. I got my car back finally. A month later, I had a dashboard failure issue (instrument cluster) where I couldn't see how fast I was driving, how much gas I had, etc. I went in to get it fixed. After it was fixed, I drove it out of the dealership and the car starting ... read more

Rafael Q. 

on Yelp

2 years ago

Worst sostemer sevice I been going there for years. Last 2 years gets worst Ted fron the maintanace dept is Rude. Good luck trying to reach a service department and have him call you back but if for sales they're always there and they always call you back of course cause it's to sell a car once they sell the car they wash their hands recommended 3 people there and they went somewhere else 

Hess W. 

on Yelp

2 years ago

I've been calling to bring my car in for repairs for weeks and every time I call they have me wait on the line and then it sends me to a voicemail that they never reply to. Then they had me send a text message to a number that I'm not even sure works, because no one replies. This is wack because I used to come here often before the pandemic & they were great (which is why I gave them 2 stars), not sure wtf these people are doing now. 

Joel R. 

on Yelp

2 years ago

This is for the service department....ONLY GO TO THEM AS A LAST RESORT! This service department does NOT care about you or your time. It took them almost three full days for routine 90k miles maintenance that was scheduled well in advance. They do not communicate and you will need to chase them for any type of update or information. I always try to schedule maintenance appointments for first thing Friday morning. This way if there are any problems I can still have my truck back by Monday morning for work that day. My appo... read more

Tim P. 

on Yelp

2 years ago

I called this dealership to let them know I was having my car towed in for a tire issue. I was told the service advisors respond to text. They assigned one. No response. I called back. They said he wasn't today. They started a text with another advisor. No response. I called again. They said hold and we will go get one. Held for over 18 minutes. No one ever came back. I called again. It was assigned to Eddie. Held again for nearly 9 minutes. Eddie gets on the phone and says they have my car and they are address... read more

Juan S. 

on Yelp

2 years ago

I do not recommend this service department. They have unskilled technicians and a willfully ignorant service director. They damaged my car and failed to fix the original issue correctly the first time. 

Sam T. 

on Yelp

2 years ago

Just terrible, just visited service department with some issues with my windows and some ABS light on, service lady her name I believe was Sada was extremely not helpful, judgemental, sounded racist and uptight. Told me your car is too old for the service, the car is Mustang 2022 LOL. I don't have even words or time to describe such a awful encounter with such unprofessional and unpleasant service assistant. Can't recommend this dealership at all. 

M. G. 

on Yelp

2 years ago

Once again I have to give this place a low rating! I gave them a couple of years before going back hoping things may have improved but nope! I ordered two simple parts and they arrived took them home only to to find that they were the wrong parts a bulb outlet with the pigtail. They would not even plug in to each other. I called Jessica the one who ordered the parts explained the problem and she said that she would get back to me. That was 6 days ago! Nice going once again Star Ford! 

Rosemary R. 

on Yelp

2 years ago

My Lincoln vehicle has been at this dealership going in 4 months now. They lack customer service, can never provide an update on the status, I constantly get vague information. The only thing I feel I can do is call Lincoln concierge to get them to assist. The service advisor Seta has never followed up with me on the status and whenever I ask for an update her response is. It's my day off. Or I don't know why don't you reach out to the shop foremen and ask him yourself. She also told me to ask her Manager Manager for update... read more