Star Ford

A G. 

on Yelp

2 years ago

My experience with Star Ford Lincoln began in October 2022 and ended, permanently on December 21, 2023. After 3 times of trying to get my back up camera fixed since October, I have dealt with a service employee by the name of Seta Alexanian who was completely unprofessional and rude. I am not sure how she is in customer service. Each interaction was with her, meaning each time nothing was getting resolved. The straw was when she charged me for an oil change without first discussing it with me. I found out when she called me ... read more

Kat B. 

on Yelp

2 years ago

If you manage to get an appointment good luck getting your car back without having to actually show up in person after a week to see whether it's ready (clue: it's not). Had an appointment and it took Nelson Soliz a week to even do anything whilst he had my car. Couldn't get a response out of him. Now after the recall it's still not working and they won't answer the phone. Same issue that many people have. These people are absolutely useless. They don't answer the phone. They don't return calls. They send you automated text ... read more

Ara M. 

on Yelp

2 years ago

what a joke, I've been just trying to reach their service department for the last 5 days and no one will either answer the call or even return calls/texts. This place clearly doesn't deserve anyone's service. I've never in my life encounter such horrible customer service. I will never work with them again!! the service manager needs to be fired. 

Scott P. 

on Yelp

2 years ago

The Service/Repairs Experience. I had a 2016 Ford Focus. It was a giving me transmission problems. My forth transmission problem was a TCM issue. They told me the TCM part was in backstock. The part didn't come in for 11 MONTHS! I didn't have a car for 11 months. I got my car back finally. A month later, I had a dashboard failure issue (instrument cluster) where I couldn't see how fast I was driving, how much gas I had, etc. I went in to get it fixed. After it was fixed, I drove it out of the dealership and the car starting ... read more

Rafael Q. 

on Yelp

2 years ago

Worst sostemer sevice I been going there for years. Last 2 years gets worst Ted fron the maintanace dept is Rude. Good luck trying to reach a service department and have him call you back but if for sales they're always there and they always call you back of course cause it's to sell a car once they sell the car they wash their hands recommended 3 people there and they went somewhere else 

Hess W. 

on Yelp

2 years ago

I've been calling to bring my car in for repairs for weeks and every time I call they have me wait on the line and then it sends me to a voicemail that they never reply to. Then they had me send a text message to a number that I'm not even sure works, because no one replies. This is wack because I used to come here often before the pandemic & they were great (which is why I gave them 2 stars), not sure wtf these people are doing now. 

Joel R. 

on Yelp

2 years ago

This is for the service department....ONLY GO TO THEM AS A LAST RESORT! This service department does NOT care about you or your time. It took them almost three full days for routine 90k miles maintenance that was scheduled well in advance. They do not communicate and you will need to chase them for any type of update or information. I always try to schedule maintenance appointments for first thing Friday morning. This way if there are any problems I can still have my truck back by Monday morning for work that day. My appo... read more

Tim P. 

on Yelp

3 years ago

I called this dealership to let them know I was having my car towed in for a tire issue. I was told the service advisors respond to text. They assigned one. No response. I called back. They said he wasn't today. They started a text with another advisor. No response. I called again. They said hold and we will go get one. Held for over 18 minutes. No one ever came back. I called again. It was assigned to Eddie. Held again for nearly 9 minutes. Eddie gets on the phone and says they have my car and they are address... read more

Juan S. 

on Yelp

3 years ago

I do not recommend this service department. They have unskilled technicians and a willfully ignorant service director. They damaged my car and failed to fix the original issue correctly the first time.