Star Ford

K M. 

on Yelp

3 years ago

Brutal service. Once your warranty expires, you will suffer to no end. All issues known prior to the warranty expiring and needed fixing while in warranty, become due with hefty price tag, no loaner, and no exception. It is regrettable. A total toss up in care too. 

Geo A. 

on Yelp

3 years ago

No matter how low I set my expectations, the service department here never fails to disappoint. The list of customer service nightmares is too long to list (and I'm done wasting time on this place). Do yourself a favor. Buy and service your car(s) elsewhere. 

Sevak S. 

on Yelp

3 years ago

I don't know where to being if i wanted to right  every little conflict that i had with this dealership i could write a book. First time i took my car in for an oil leak issue. It took them 3 attempts to finely fix the oil leak under warranty keeping my work transit connect van for 20 days each time.   After the third time when I finally got my car back the car turned off in the middle of the road while I was driving home and it wasn't even starting afterwards. I opened the hood and did some investigation myself and I realiz... read more

Emily D. 

on Yelp

3 years ago

When the service department says few hours it translates to a minimum of a week. This location is poorly staffed, and the current staff is less than quality. Poor communication with car owners, and they consistently fail to meet deadlines they promise. Repairs also aren't "guaranteed to last". 3x in 18 months, and they charged 2x... first hand experience Fix Or Repair Daily is FORDs moto at this location. 

Stevenson B. 

on Yelp

3 years ago

Very poor dealership. Don't want to get too into it. But suffice to say the seller was slippery and the customer service was pathetic. Had to live with it what a joke . But want people to know this. 

Keith H. 

on Yelp

3 years ago

This review is specifically for the bald asian sales guy that approached me earlier today when I was looking at the Broncos (wish I got his name) You are very unprofessional and poor excuse for a salesman. Went to go look at two Broncos they had on the lot as my wife and I are in the market to buy a new Bronco. This guy briefly approached me and asked if I'm interested in buying. I replied I'm interested if I do not have to pay the ridiculous $10k-12k dealer markup. He then replied in a very smug tone "we'll sell them no ma... read more

Steve O. 

on Yelp

3 years ago

Okay, I booked an appointment for tomorrow at 10am to have the transmission checked on Ford Transit. I called to confirm and talked to a service rep. He told me to bring it in but they wouldnt look at it for awhile. This is my work truck and I work 5 days a week. He then told me he had a truck in the service shop for over a month and they havent serviced it. I ask "Why should I bring it in if it might take a month? He said it was just a list and they get to it when they can. Well that made me feel really good so I call... read more

Edna T. 

on Yelp

3 years ago

Worst service department! Poor communication, you need to wait forever with no results. Avoid this place. 

Wendy P. 

on Yelp

3 years ago

I have a 2020 Ford Expedition that has a few problems, but the major problem is the 10-speed gear shift. Star Ford has had my vehicle on 3 separate occasions to diagnose the problem. Sadly, I have had the car returned every time with the following response, 'We are unable to duplicate the issue." Manny, the service manager has been arrogant and rude in every communication I have with him. He has a disregard for customer service. This is the 1st Ford we have ever owned and I must say that it may be the last. According t... read more