Star Ford

David S. 

on Yelp

3 years ago

I know this is going to sound really dramatic, but fundamentally I have been treated with a lot of disrespect by the service team here. I have been extremely patient and kind in all my interactions because I understand the challenges working in the service industry (I've been in customer service in the past). Below is the story, but if you don't want to read it all. Just know I left my car way longer than I was promised I needed to leave my car and I still walked away without getting my recall fixed. I also called the compan... read more

Sarah P. 

on Yelp

3 years ago

Came in to get my radio and left driver side back door panel fixed. Waited 2 weeks for the repair then when i finally got my car back I noticed a few days later that my door panel was still popping out. When I contacted Nichole (Nicole?) who was responsible for overseeing the service of my vehicle she completely gaslit me (see text message attached) that they were not instructed to fix my door panel even though she confirmed (see other text message attached) and it showed in the paperwork (see screenshot attached) that Jesus... read more

Craig C. 

on Yelp

3 years ago

I currently own a Tesla Y. It's my 5th electric car. I've seen the Ford Mach E on the road and love the way it looks. I watched a number of videos on YouTube and decided I wanted to test drive. I visited Star Ford and the sales person who helped me knew almost nothing about electric vehicles. It was very concerning. Not only was he under the impression that Ford was the only car brand entitled to the $7,500 federal tax deduction, but he told me that they do not allow any test driving at their dealership. He told me I would f... read more

Robert P. 

on Yelp

3 years ago

Took my Ford Ecosport ( now referred to as the NoGosport) to Star Ford of Glendale CA. was told I needed a new engine block to be done under warranty but it would take 3 weeks to begin work. Approx 2weeks after the start work date I was told the engine work is done but they are having difficulty finding out why the MANY dashboard warning lights were going on. After 2 more weeks I was told they couldn't figure it out, were going to contact Ford. It was said there must be a short in the wiring or something and it could be anyw... read more

Max A. 

on Yelp

3 years ago

Worst dealership in the world, and I mean the worst. They roll out the red carpet to get you to buy, but when you need service, oh, we have phone problems, oh, you texted us over the web, we didn't get that. Can I talk to a manager? What do you need to speak to a manager for? Because your service sucks, and you can't do a simple job of having to call people back. Oh, we are very busy with customers. I am a customer. Oh, they will call you back. No one called. If you want good service, then this is not the place. 

Iggy B. 

on Yelp

3 years ago

On November 13 I drove to the dealership to view a 2016 ford transit cargo 150 3dr LWB medium roof with sliding passenger side door for 26,899$. When I arrived I spoke with A sales person by the name of Mark, he told me the vehicle still needed inspection and was not ready to view. He told me it might be ready Tuesday November 15th I said ok sounds good, I called back on November 14th to see what the update was: Mark told me that the vehicle will not be ready until Thursday the November 17th so he scheduled me to view it the... read more

Robbie R. 

on Yelp

3 years ago

The worst service dept ever!! Don't bring your car here if you value your time. I brought my brand new bronco here for a new windshield. The new windshield broke two weeks later. Then after replacing a second time, they left scratches all over the sunroof side panels. After replacing side panels, they scratched the roof rails. After picking up the car for the roof rails, the rails aren't installed properly. Headliner all dirty from the work. Each repair, I'm having to deal with picking up and returning a rental car. I just d... read more

Dale D. 

on Yelp

3 years ago

If I could get them 0 stars I would. I brought my Ford Focus Electric in for service because the alarm would constantly go off when I walked away from it. It's still under extended warranty, so they couldn't charge for the repair, but they insisted I needed a new key fob. Of course that's not covered by the warranty, so I paid $660 total for the new fob. And the alarm kept going off. Since then I've been back 3 times and they've had the car for 8 more days but they couldn't or wouldn't repair it. The alarm is still goi... read more

Michael W. 

on Yelp

3 years ago

My 2021 Ford Explorer started to lag when going into reverse. The lag would vary between 3 to 10 seconds, which seemed longer the warmer it was. Since I was staying in Burbank, I called Star Ford first around the first week in May to schedule transmission service. I was immediately told that they could not take my vehicle in. I requested to schedule a future date and that was not possible either. I then called the next closest, which was Galpin Ford. I was told the exact same thing. A real head scratcher. In my head, I was ... read more