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Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Disappointed after the sale. the vehicle is great, but that's Ford, not the dealer. Sales person was great as well. but once we had a deal and get sent of to finance/paperwork things slowed down significantly. Annoying but not the worst part. as part of our deal, Star Ford would pay off my trade and then send me a check for the remaining equity, about $3,700. They paid off my loan in a week, my bank released the title two days later. After a month without receiving my check I called and was told the check would be in... read more
Business response:
Hi Wes, Thank you for taking the time to share your experience. We understand how frustrating the delay must have been, and we truly regret the inconvenience it caused. Based on our records, a check was issued on September 18, but it seems it was not received by you. When you stopped in on Sunday, the office was closed, so we were unable to issue a new check at that time. On Monday, we immediately stopped payment on the original check and issued you a new check, which you were able to pick it up in person at which time we ... read more
(Beware of service department) I have taken my 2020 Mustang to Star Ford's service department twice. And both times were huge disappointments. I expected to pay a little extra because my car is not under warranty, but I decided to go to Star Ford because I trusted they would know my car best..(not) First visit I paid nearly $300 to have my e-brake repaired after it snapped randomly. No recall. They said it was fixed, but months later I discovered the driver side e-brake was never fixed and was not connected. I only found ou... read more
Business response:
Hi Carl, I’m very sorry to hear about your experience with our service department. This is far from the level of care and expertise we aim to provide, and I completely understand your frustration. We take concerns like yours seriously and would like the opportunity to review what happened with both visits so we can learn and improve. If you’re open to it, please reach out so we can discuss this further and address your concerns.
I wouldn't refer anyone to come here about a year two years ago I bought a car here and these motherf***ers sold me a car with bald tires and it had front end damage (hood) and they didn't even mention that to me f***ing crooks ... Lesson learned I will never come here again.
I dropped off my vehicle on a Tuesday hoping to get an update within 48 been two weeks and not one single phone call from the advisor or anyone in the department. I have never type of service in any other dealer either Mercedes Cadillac or Chevrolet.. had to run around and look for my advisor just to tell me I don't have no information but let me gather that up and I'll give you a call back with an never heard from her till this day
Business response:
We’re very sorry to hear about your experience, Jose. This is not the level of service we strive for at Star Ford Lincoln. We want to address your concerns and get you the information you need. Please contact us directly so we can make this right and provide updates on your vehicle as quickly as possible.
I came in with an appointment to drop a fleet vehicle off. I pulled up to the appointment line and walked up to a lady name Sarah Reinschmidt. I told her I have a fleet vehicle. She told me to wait in my vehicle that was 6th in line for a check in. She was very dismissive towards me. Since I've been coming here for years now, I know I don't need to wait since fleet is a different department, since I reminded her its a fleet vehicle, she said wait in line. She was so rude and is not the person you want to put as the first fac... read more
Business response:
Hi Seham, Thank you for sharing your experience. We sincerely apologize for the way you were treated during your visit. This is not the standard of service we aim to provide, and we appreciate you bringing it to our attention. We are glad to hear Martin Magallanes was able to assist you and provide the excellent service you’ve come to expect from Star Ford Glendale. We will make sure your feedback is shared with our management team so we can address the situation appropriately. Thank you for your continued loyalty despite th... read more
When I went in I told the salesman I wasn't buying today cuz I was getting funds from retirement in 3 months, but I wanted to see Broncos. He didn't offer to take me to see more at the offsite lot or let me drive one that was on the small lot here. So when I was ready NoHo got my business. Good job guys.
Business response:
Hi Jonny, We appreciate your feedback. We’re sorry we weren’t able to provide the experience you were looking for at Star Ford Lincoln. We hope you’ll consider giving us another opportunity in the future.
I called yesterday because the display screen on my Mustang Mach-E is dead. I was told to bring the car in today at 3:30...I left my meeting early, drove 30 mins, waited 10 mins, only to be told they can't help me because "they've been working since 7:30 am" - ummmm and I was working since 7 am! And you wasted another hour of my life not honoring my appointment. If I left the car overnight they wouldn't give me a ride back. What shitty service for a regular customer of several years. I look forward to getting rid of my car ... read more
Business response:
Hi Ranj, we are very sorry to hear about your experience at Star Ford Lincoln. We understand your frustration and apologize for the way your visit was handled. This is not the service we strive to provide to our valued customers, and we would like the opportunity to address your concerns. Please reach out to us directly so we can discuss how to make this right.
Thanks Alex. It's been eight days and I'm still in, and paying for a 60k Lemon, and have heard nothing from anybody. The treatment of you Management Staff towards me at Star Ford Glendale, leaves me with little hope. THE 60k CAR YOU SOLD ME DOES NOT WORK!!! And I've given your Service Dept four Opportunities to fix it. This car has just over 4000 miles. At this point, even if your Service Dept said, "we found the root cause". I wouldn't believe them. WOULD YOU ALEX? REPLACE THE CAR PLEASE!!!
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Updating to 2 stars since at least their diagnosis turned out to be correct in the end, it seems like. Still, the experience was absurd, and I strongly recommend staying away from their service center.
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 3.9 star rating with 1,878 reviews.
When is Star Ford open?
Star Ford is closed now. It will open tomorrow at 10:00 a.m.