Star Ford

William G. 

on Yelp

a year ago

You take your car to a dealership service department expecting a high price, but you also expect a high degree of service. It's the promise of a "Ford Certified" maintenance experience. One might imagine a team of sharp, dedicated professionals ready to tackle my back window replacement with all the skill and speed of a pit crew. What I got was more of a shuffle-around-and-sigh team. The service representative? Picture someone who'd rather be anywhere else. Knowledgeable? Not remotely. Apathetic? You bet. Speedy? Only if w... read more

Clarke W. 

on Yelp

a year ago

I brought my car in for a routine service recall and opted to have an oil change performed simultaneously. Upon receiving my vehicle, I discovered that the drivers side hood strut was damaged, and after returning home, I noticed oil leaking from the oil plug, which had not been properly tightened. I have included photographs for reference. The oil leak resulted in a puddle forming on my skid plates and driveway. For two days, I attempted to contact my service advisor, Eddie Gonzalez, via text and left multiple messages, but... read more

Dennis P. 

on Yelp

a year ago

Service department is terrible. I bought my vehicle from this dealer specifically because of the promised superior service. What I got was broken promises and WEEKS to even get a response to the texts. Don't trust the service manager when she says she'll make it right. She'll ignore you too. 

Steve M. 

on Yelp

2 years ago

I grew up with FORD and have had a long line of H/P mustangs. The last two have been lemons! The worst part is dealing with warranty issues and the service dept. and service mgr. Warranty work takes a back seat and was a complete NIGHTMARE! You try to go to upper mgmt. to no avail.....you think because it's a dealership that they have top of the line mechanics? LOL! that's simply not the case...if you have been unlucky enough to buy a FORD what ever you do DONT take it to STAR FORD!! 

Nancy R. 

on Yelp

2 years ago

Unfortunately, this is yet another poor review for the service dept. There was a couple of "misunderstandings" and after 2 1/2 days at the service center we FINALLY received an e-mail (6:30 evening) with an absolutely astronomical "estimate" for work that needed to be done. We immediately responded (7pm evening) that we would be picking up the car (to take home) the next morning. The next morning at 10 am we arrived, only to have to wait over 45 minutes for "paperwork" to be done, and for us to pay a diagnostic fee of $26... read more

Brendan C. 

on Yelp

2 years ago

Made a service appointment for 7:30am on Monday for a warranty issue on a truck that was purchased from Star Ford in February. By Wednesday morning the truck had not been looked at and was still in line for "diagnosis". After attempting phone calls with nothing returned, I had to text my service advisor and was told they need 1-2 days to diagnose the vehicle, it was day three and they had not looked at it. They do not tell you this when making the appointment so plan on your vehicle sitting in there parking lot for three day... read more

J M. 

on Yelp

2 years ago

I recently reviewed this dealership after purchasing a new Ford Maverick. All went well until post sale. I contacted my salesman, Vincent, with questions concerning the operation of the vehicle. Not only did he lack knowledge, he did not even attempt to find any specific answers. He basically Ignored my contact. I would not recommend him as a detailed, knowledgeable salesman. 

Max W. 

on Yelp

2 years ago

Incompetence and laziness are run this dealership. They seem to be too cheap and foolish to make a sale. Rather than get $25k cash and a trade in they would rather try to charge you more to fix the things that are wrong with the car. This place is a joke, stay away. Total trash salesman who work with you 0%. 

H. H. 

on Yelp

2 years ago

Worst customer service I have ever seen. The service department doesn't even deserve 1 star. My brand new Lincoln stayed there for 20 days, not even they didn't provide me a loaner vehicle but also my customer service advisor Sarah, didn't answer half of my texts and phone calls. Terrible service