Star Ford

Steve M. 

on Yelp

a year ago

I grew up with FORD and have had a long line of H/P mustangs. The last two have been lemons! The worst part is dealing with warranty issues and the service dept. and service mgr. Warranty work takes a back seat and was a complete NIGHTMARE! You try to go to upper mgmt. to no avail.....you think because it's a dealership that they have top of the line mechanics? LOL! that's simply not the case...if you have been unlucky enough to buy a FORD what ever you do DONT take it to STAR FORD!! 

Nancy R. 

on Yelp

a year ago

Unfortunately, this is yet another poor review for the service dept. There was a couple of "misunderstandings" and after 2 1/2 days at the service center we FINALLY received an e-mail (6:30 evening) with an absolutely astronomical "estimate" for work that needed to be done. We immediately responded (7pm evening) that we would be picking up the car (to take home) the next morning. The next morning at 10 am we arrived, only to have to wait over 45 minutes for "paperwork" to be done, and for us to pay a diagnostic fee of $26... read more

Brendan C. 

on Yelp

2 years ago

Made a service appointment for 7:30am on Monday for a warranty issue on a truck that was purchased from Star Ford in February. By Wednesday morning the truck had not been looked at and was still in line for "diagnosis". After attempting phone calls with nothing returned, I had to text my service advisor and was told they need 1-2 days to diagnose the vehicle, it was day three and they had not looked at it. They do not tell you this when making the appointment so plan on your vehicle sitting in there parking lot for three day... read more

J M. 

on Yelp

2 years ago

I recently reviewed this dealership after purchasing a new Ford Maverick. All went well until post sale. I contacted my salesman, Vincent, with questions concerning the operation of the vehicle. Not only did he lack knowledge, he did not even attempt to find any specific answers. He basically Ignored my contact. I would not recommend him as a detailed, knowledgeable salesman. 

Max W. 

on Yelp

2 years ago

Incompetence and laziness are run this dealership. They seem to be too cheap and foolish to make a sale. Rather than get $25k cash and a trade in they would rather try to charge you more to fix the things that are wrong with the car. This place is a joke, stay away. Total trash salesman who work with you 0%. 

H. H. 

on Yelp

2 years ago

Worst customer service I have ever seen. The service department doesn't even deserve 1 star. My brand new Lincoln stayed there for 20 days, not even they didn't provide me a loaner vehicle but also my customer service advisor Sarah, didn't answer half of my texts and phone calls. Terrible service 

Maria R. 

on Yelp

2 years ago

DO NOT DO NOT !!! I mean do you not take your car there whatever you need please do not take your car there. I took my car for maintenance and regular work service to come back a later week with the car not functioning and stalling. I then asked for them to complete a diagnosis of the car and my car was in there for three weeks I kept getting the runaround regarding the status of the car they would tell me that the car was third in line and then when I asked to speak to the manager they stated that it was fourth in line for ... read more

Juan L. 

on Yelp

2 years ago

Hi my name is Juan L on June 5. I went to Honda of downtown to buy a used car first day there was no problem then the second day the check engine in the battery waters were low. I took it to service today is June 18 and still don't know nothing about the car. I tried to call the manager and they ignore me never go to Honda downtown to buy used car. 

Ben S. 

on Yelp

2 years ago

Tough time with a recent service appointment. Brought the car in for a standard service, they had very poor communication and unexpectedly had to keep the car overnight. Fortunately I can work from home so was able to manage, but not having my car for 24 hours with no advanced notice is potentially a big problem for many people. Very hard to get updates over phone or text. The work was ultimately done and they were kind enough to drive the car back to my house. A few extra texts would have gone a long way towards smoothing ... read more