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Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
DO NOT TAKE YOUR CAR HERE FOR SERVICES. They will: not update you keep your car for days and tell you it's in a line of a hundred cars to get looked at even though you made an appointment days ago Tip: try a larger service center and avoid having your car gone for weeks.
Business response:
Hi Ellie, we’re very sorry to hear about your experience at Star Ford of Glendale. It’s understandable how frustrating it must be to wait longer than expected and feel out of the loop during service. We appreciate your feedback and will use it to review our processes so future visits are smoother for our customers.
Avoid the service center here. I made an appointment to have a multi-point inspection done on my car for Saturday through their website days in advance. Fast forward to Saturday morning, I get to the place and when I tell the lady why I'm here, she tells me they don't do inspections during the weekend and to come back during the week. Not once on their website was I told vehicle inspections weren't done during the weekend. She told me I should've called instead. How about instead yall fix your site so people don't waste the... read more
Business response:
Hi, we appreciate you taking the time to explain what happened. We’re sorry your visit to Star Ford of Glendale didn’t go as expected and caused unnecessary frustration. our feedback is important and will help us improve communication so appointments are clearer in the future. We hope your next visit, if you give us another chance, goes smoothly.
I wish i could give Star Ford Glendale service department minus 5 stars. Their automatic scheduling and phone system - not to mention their annoying "music" choices while you wait - are horrible. Over a period of several days Eddie Gonzales never gave me a status report, nor responded to texts or VM. When i tried t pick up my car when the service concluded I waited 3 hours with no information and eventually discovered they managed to kill the battery and the alternator because somebody couldn't figure out how to turn off the... read more
Business response:
Hi Ahuda, I’m very sorry to hear about your experience at Star Ford Glendale. What you described falls far short of the service we strive to provide, and I completely understand your frustration with the repeated issues and lack of communication. I want to assure you that your concerns are taken seriously, and I appreciate you bringing this to our attention. Thank you for sharing your experience, and I hope we can earn back your trust in the future.
This has been my dealership for over 15 years , I know many of the workers by name and have had the great pleasure of working with some great salespeople to buy several of my cars here but there adre some people like ( Sam ) at service that need to learn how to be polite . Oh man it's understandable that there job keeps the busy but her attitude it's so poor . seriously someone like her shouldn't be working with costumes. speaks to you in such a condescending way that you just want to run away ..
Business response:
Hi Brenda, thank you for being a loyal customer of Star Ford Lincoln for so many years. That kind of long term relationship truly matters to us, which is why it is concerning to hear that your recent service experience fell short of what you have come to expect. While we understand how busy the service department can be, courtesy and respect should always be part of the experience. Your feedback is taken seriously, and we would appreciate the opportunity to address this directly and make sure your next visit reflects the lev... read more
Bullshit scam employees who took out information approved us then kept out information and said my identity wasn't correct. Went to social security office and it was fine. Then they led us on with lies and more approval and still wasn't approved in the end. Then the next day got a call saying we were. Then on the phone they said yes. But in person they said no. They took one look at us and judged us for our skin color. These employees were racist and rude. I don't understand what we did. These racist scammer employees wasted... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
If you want to waste all your day (7 hours) for getting a car on lease while you have all your documents ready and a co signer but you want to end the day listening that you and your co signer is not approved (My Co signer has 790 credit score) then you can go to this dealer. At first they took our information and ssn, than ran our credit and after a while came back saying we are approved for the deal. Then when we selected our desired car then again we are told to wait and after a while they first came up with that my ssn s... read more
Business response:
Hi, we are sorry we were not able to secure an approval with our lenders. There were additional factors involved in the process, and we truly wish we could have helped. We regret the outcome and appreciate the opportunity you gave us. We hope we may have the chance to assist you in the future.
It was the worst experience in my life. The Service Advisor was Seta Alexanian. First, she did not believe me that I an appointment. Secondly, she said she's never hear of a recall on my car. Thirdly, she left me waiting in my car for several minutes to confirm what I just told her. Fourth, she just stood there in front of my car like I can read her mind that I should get the hell out of my car so she can do whatever. Fifth, then when I told her to tell me that she should tell me what she wanted or needed, she just left me w... read more
Business response:
Hi David, We’re very sorry to hear about the experience you’ve had with us. It’s completely understandable to feel frustrated when issues aren’t being properly addressed, especially with the inconvenience of a rental. This isn’t the level of service we aim for. Please contact our service management team so we can make sure everything is handled correctly and quickly.
I need to speak personally with Steve Bussjaerger about my recently purchased Mach E, which was taken in for a recall over 2 weeks ago and has not been running ever since. I want a new car replacement since your agency is not able to fix your mistakes; Call or respond immediately or I will call a "lemon lawyer" to handle this situation. I am 83 years old in poor health and don't want or need this headache.
Business response:
Hi James, We are truly sorry for the trouble you’ve had with your Mach E. We completely understand how stressful this must be, especially given your health and the situation with your vehicle. We want to work with you directly to find a solution and make this right. Please contact us at your earliest convenience so we can discuss the next steps and get this resolved as quickly as possible.
this business is the worst i have ever dealt with. horrendous service, customer service, communication - the whole experience was a complete nightmare. do not go here for any reason!!!!!!!!!!!
Business response:
Hi Natalie, We’re really sorry to hear about your experience at Star Ford Lincoln. This is definitely not the experience we want anyone to have. We would like the chance to understand exactly what happened so we can make things right. Please feel free to reach out to our management team directly to address your concerns and improve your experience.
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 3.9 star rating with 1,879 reviews.
When is Star Ford open?
Star Ford is closed now. It will open at 10:00 a.m.