This profile has been claimed by the business owner or representative.
Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
This place is incredible. Should've read reviews before I came. Made an appt the night before with Justin to come next morning for 10am when they open because I told him I have to go to work but have just enough time to come and look at it for 30 minutes. Next morning I drove 40 miles + past Los Angeles, called to let them know I was on my way from Orange County and to have the car ready for me since I had to drive 50 miles back to work after. Just wanted to look at it in person and test drive before purchasing. It's the ex... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Very rude and time wasting staff save yourself a lot of time and go to another ford dealer
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
It's places like this that are why people HATE dealerships! I attempted to buy a used 2022 Mustang Mach-E GT (VIN ending 2119) from Star Ford Glendale at the $27,539 "Star Price" shown on their website. Since I'm ~400 miles away, I requested an out-the-door quote and to hold it with a deposit while I arranged a cashier's check and travel. After some back-and-forth providing info, Jasmine texted me saying "since we have your credit app/deposit we will hold the vehicle unless you would like to not proceed" Their first OTD qu... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
DO NOT TAKE YOUR CAR HERE FOR SERVICES. They will: not update you keep your car for days and tell you it's in a line of a hundred cars to get looked at even though you made an appointment days ago Tip: try a larger service center and avoid having your car gone for weeks.
Business response:
Hi Ellie, we’re very sorry to hear about your experience at Star Ford of Glendale. It’s understandable how frustrating it must be to wait longer than expected and feel out of the loop during service. We appreciate your feedback and will use it to review our processes so future visits are smoother for our customers.
Avoid the service center here. I made an appointment to have a multi-point inspection done on my car for Saturday through their website days in advance. Fast forward to Saturday morning, I get to the place and when I tell the lady why I'm here, she tells me they don't do inspections during the weekend and to come back during the week. Not once on their website was I told vehicle inspections weren't done during the weekend. She told me I should've called instead. How about instead yall fix your site so people don't waste the... read more
Business response:
Hi, we appreciate you taking the time to explain what happened. We’re sorry your visit to Star Ford of Glendale didn’t go as expected and caused unnecessary frustration. our feedback is important and will help us improve communication so appointments are clearer in the future. We hope your next visit, if you give us another chance, goes smoothly.
I wish i could give Star Ford Glendale service department minus 5 stars. Their automatic scheduling and phone system - not to mention their annoying "music" choices while you wait - are horrible. Over a period of several days Eddie Gonzales never gave me a status report, nor responded to texts or VM. When i tried t pick up my car when the service concluded I waited 3 hours with no information and eventually discovered they managed to kill the battery and the alternator because somebody couldn't figure out how to turn off the... read more
Business response:
Hi Ahuda, I’m very sorry to hear about your experience at Star Ford Glendale. What you described falls far short of the service we strive to provide, and I completely understand your frustration with the repeated issues and lack of communication. I want to assure you that your concerns are taken seriously, and I appreciate you bringing this to our attention. Thank you for sharing your experience, and I hope we can earn back your trust in the future.
This has been my dealership for over 15 years , I know many of the workers by name and have had the great pleasure of working with some great salespeople to buy several of my cars here but there adre some people like ( Sam ) at service that need to learn how to be polite . Oh man it's understandable that there job keeps the busy but her attitude it's so poor . seriously someone like her shouldn't be working with costumes. speaks to you in such a condescending way that you just want to run away ..
Business response:
Hi Brenda, thank you for being a loyal customer of Star Ford Lincoln for so many years. That kind of long term relationship truly matters to us, which is why it is concerning to hear that your recent service experience fell short of what you have come to expect. While we understand how busy the service department can be, courtesy and respect should always be part of the experience. Your feedback is taken seriously, and we would appreciate the opportunity to address this directly and make sure your next visit reflects the lev... read more
Bullshit scam employees who took out information approved us then kept out information and said my identity wasn't correct. Went to social security office and it was fine. Then they led us on with lies and more approval and still wasn't approved in the end. Then the next day got a call saying we were. Then on the phone they said yes. But in person they said no. They took one look at us and judged us for our skin color. These employees were racist and rude. I don't understand what we did. These racist scammer employees wasted... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
If you want to waste all your day (7 hours) for getting a car on lease while you have all your documents ready and a co signer but you want to end the day listening that you and your co signer is not approved (My Co signer has 790 credit score) then you can go to this dealer. At first they took our information and ssn, than ran our credit and after a while came back saying we are approved for the deal. Then when we selected our desired car then again we are told to wait and after a while they first came up with that my ssn s... read more
Business response:
Hi, we are sorry we were not able to secure an approval with our lenders. There were additional factors involved in the process, and we truly wish we could have helped. We regret the outcome and appreciate the opportunity you gave us. We hope we may have the chance to assist you in the future.
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 3.9 star rating with 1,919 reviews.
When is Star Ford open?
Star Ford is open now. It will close at 8:00 p.m.