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Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Have to say I have had generally great experience here. But this past two weeks has been so frustrating with me regarding the service department. I've called at least 15 times in the last two weeks. You can't get to a human being in the service department. It rings and rings until it offers you the option to text them. I even went through the parts department in an effort to try to get to service and I still could not get a person. That being said, I sent three text messages over a week time and never had anyone respond to ... read more
Business response:
Thank you, Dawn, for your detailed feedback. We’re glad to hear you’re happy with our service and the communication you receive. We also appreciate your honest comments about the waiting area and will look into making it more comfortable. Your input is valuable to us, and we’re grateful for your continued trust.
I can't seem to get anyone to return my call regarding my recall for 2021 Ford Explorer ST. They sent a technician to my work to confirm part needs replacement back in September of 2025. No follow up since. I've sent multiple emails to Jenny Pineda, no reply. I left a voicemail for service manager Manny to call me back on the 2/19/2026, no reply. Every time I call in I can't speak with anybody and I'm forced to leave a message. I doubt I'd buy a car from here again.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Seller Beware! Buyer Beware! Stock: P13168 I've had a new Ford since 2017, 3 in a row and almost made the mistake of getting a 4th from these guys. I was going to trade in a 2022 Bronco Sport, they started by grinding me on the equity of the trade so I decided to walk away from the brand altogether and sell them the car. The vehicle has 5,000 miles on it and it was serviced at their dealership. They recommended a cabin filter on 1/31/25, so they're well aware of the condition of the vehicle. I was quoted 21k and I ag... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Extremely disappointed with Star Ford dealership. This was a clear bait and switch situation. We were given specific numbers before running credit, agreed to the deal, and then once they ran the credit the price suddenly increased. That is misleading and completely unacceptable. You don't change the terms after someone agrees just because their credit was pulled. This feels dishonest and like a tactic to pressure customers once their credit has already been checked. I will be filing complaints with the BBB and the DMV rega... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
This place is incredible. Should've read reviews before I came. Made an appt the night before with Justin to come next morning for 10am when they open because I told him I have to go to work but have just enough time to come and look at it for 30 minutes. Next morning I drove 40 miles + past Los Angeles, called to let them know I was on my way from Orange County and to have the car ready for me since I had to drive 50 miles back to work after. Just wanted to look at it in person and test drive before purchasing. It's the ex... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
It's places like this that are why people HATE dealerships! I attempted to buy a used 2022 Mustang Mach-E GT (VIN ending 2119) from Star Ford Glendale at the $27,539 "Star Price" shown on their website. Since I'm ~400 miles away, I requested an out-the-door quote and to hold it with a deposit while I arranged a cashier's check and travel. After some back-and-forth providing info, Jasmine texted me saying "since we have your credit app/deposit we will hold the vehicle unless you would like to not proceed" Their first OTD qu... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
DO NOT TAKE YOUR CAR HERE FOR SERVICES. They will: not update you keep your car for days and tell you it's in a line of a hundred cars to get looked at even though you made an appointment days ago Tip: try a larger service center and avoid having your car gone for weeks.
Business response:
Hi Ellie, we’re very sorry to hear about your experience at Star Ford of Glendale. It’s understandable how frustrating it must be to wait longer than expected and feel out of the loop during service. We appreciate your feedback and will use it to review our processes so future visits are smoother for our customers.
Avoid the service center here. I made an appointment to have a multi-point inspection done on my car for Saturday through their website days in advance. Fast forward to Saturday morning, I get to the place and when I tell the lady why I'm here, she tells me they don't do inspections during the weekend and to come back during the week. Not once on their website was I told vehicle inspections weren't done during the weekend. She told me I should've called instead. How about instead yall fix your site so people don't waste the... read more
Business response:
Hi, we appreciate you taking the time to explain what happened. We’re sorry your visit to Star Ford of Glendale didn’t go as expected and caused unnecessary frustration. our feedback is important and will help us improve communication so appointments are clearer in the future. We hope your next visit, if you give us another chance, goes smoothly.
I wish i could give Star Ford Glendale service department minus 5 stars. Their automatic scheduling and phone system - not to mention their annoying "music" choices while you wait - are horrible. Over a period of several days Eddie Gonzales never gave me a status report, nor responded to texts or VM. When i tried t pick up my car when the service concluded I waited 3 hours with no information and eventually discovered they managed to kill the battery and the alternator because somebody couldn't figure out how to turn off the... read more
Business response:
Hi Ahuda, I’m very sorry to hear about your experience at Star Ford Glendale. What you described falls far short of the service we strive to provide, and I completely understand your frustration with the repeated issues and lack of communication. I want to assure you that your concerns are taken seriously, and I appreciate you bringing this to our attention. Thank you for sharing your experience, and I hope we can earn back your trust in the future.
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 4 star rating with 1,996 reviews.
When is Star Ford open?
Star Ford is closed now. It will open at 10:00 a.m.