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Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
You know my experience was REALLY bad when I have to come onto this app and actually write a long review. Main Points: - if you're assigned Seta Alexanian, i HIGHLY HIGHLYYY recommend you ask for a different adviser unless you want unclear, unprofessional, and rude service - they unfortunately WILL try to scam you out of more money My experience was horrible from start to finish. I called to see what the process would be to get a diagnosis for my car. I had two issues I needed to get looked at. The rep said that the cost... read more
Business response:
Hello Ashley, We are truly sorry to hear about your experience. We pride ourselves in excellent customer service and being transparent in our transactions. Please contact us (ask for the service mgr) so we can address these concerns. Once again, we apologize for the experience you received.
Have to say I have had generally great experience here. But this past two weeks has been so frustrating with me regarding the service department. I've called at least 15 times in the last two weeks. You can't get to a human being in the service department. It rings and rings until it offers you the option to text them. I even went through the parts department in an effort to try to get to service and I still could not get a person. That being said, I sent three text messages over a week time and never had anyone respond to ... read more
Business response:
Thank you, Dawn, for your detailed feedback. We’re glad to hear you’re happy with our service and the communication you receive. We also appreciate your honest comments about the waiting area and will look into making it more comfortable. Your input is valuable to us, and we’re grateful for your continued trust.
I can't seem to get anyone to return my call regarding my recall for 2021 Ford Explorer ST. They sent a technician to my work to confirm part needs replacement back in September of 2025. No follow up since. I've sent multiple emails to Jenny Pineda, no reply. I left a voicemail for service manager Manny to call me back on the 2/19/2026, no reply. Every time I call in I can't speak with anybody and I'm forced to leave a message. I doubt I'd buy a car from here again.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Seller Beware! Buyer Beware! Stock: P13168 I've had a new Ford since 2017, 3 in a row and almost made the mistake of getting a 4th from these guys. I was going to trade in a 2022 Bronco Sport, they started by grinding me on the equity of the trade so I decided to walk away from the brand altogether and sell them the car. The vehicle has 5,000 miles on it and it was serviced at their dealership. They recommended a cabin filter on 1/31/25, so they're well aware of the condition of the vehicle. I was quoted 21k and I ag... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Extremely disappointed with Star Ford dealership. This was a clear bait and switch situation. We were given specific numbers before running credit, agreed to the deal, and then once they ran the credit the price suddenly increased. That is misleading and completely unacceptable. You don't change the terms after someone agrees just because their credit was pulled. This feels dishonest and like a tactic to pressure customers once their credit has already been checked. I will be filing complaints with the BBB and the DMV rega... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
This place is incredible. Should've read reviews before I came. Made an appt the night before with Justin to come next morning for 10am when they open because I told him I have to go to work but have just enough time to come and look at it for 30 minutes. Next morning I drove 40 miles + past Los Angeles, called to let them know I was on my way from Orange County and to have the car ready for me since I had to drive 50 miles back to work after. Just wanted to look at it in person and test drive before purchasing. It's the ex... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Very rude and time wasting staff save yourself a lot of time and go to another ford dealer
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
It's places like this that are why people HATE dealerships! I attempted to buy a used 2022 Mustang Mach-E GT (VIN ending 2119) from Star Ford Glendale at the $27,539 "Star Price" shown on their website. Since I'm ~400 miles away, I requested an out-the-door quote and to hold it with a deposit while I arranged a cashier's check and travel. After some back-and-forth providing info, Jasmine texted me saying "since we have your credit app/deposit we will hold the vehicle unless you would like to not proceed" Their first OTD qu... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Your service center needs to be reformed. Hire decent honest people instead of the ones you have. I'm reporting your dealership to the proper agencies and they'll hopefully do something to discipline your negligent owners & management.
Business response:
Hello Armen, I am sorry to hear about your experience at Star Ford Glendale. This is not the type of interaction we want customers to have. Your concerns are being taken seriously and shared with our leadership team for review. If you are open to it, please call us at your earliest convenience as we would like to better understand what happened. Customer feedback helps us take a closer look at where we need to do better.
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 3.9 star rating with 1,879 reviews.
When is Star Ford open?
Star Ford is closed now. It will open at 10:00 a.m.