Star Ford

James 

on Yelp

2 months ago

I brought my RS her for a warranty repair. There was a howling noise coming from my turbo spool. When I dropped it off, I was told it would take two days to diagnose, so I got into a rental. Two days later, I called for an update. No answer. Star Ford service dept literally NEVER answers calls, they just send you to a voicemail and explain they'll text you back. They barely do that either Finally showed up on day three to get an update, since my calls and texts went unanswered. My advisor, Sarah, told me the techs thought t... read more

Valerie B. 

on Yelp

4 months ago

My boyfriend brought his Mustang here on a Monday and tried to call and check in for 7 full days. This dealership seems to have an aversion to over the phone communication and will instead ignore all your calls and divert you to their unhelpful texting system. They continually told him the tech was still looking at it and at one point couldn't get the error to repeat itself. Then 8 days after dropping off the car, they send a nice text (again no phone call) kindly asking for approval to charge $10,000 to replace the transmis... read more

Abraham H. 

on Yelp

4 months ago

The fact that I called Downtown Ford and they got back to me within 5 minutes says everything. They had a service tech pick up my car in less than an hour, completed the service the same day, sent me a full video of the work performed, and delivered the car back to me. That is how customer service should be done. Take notes. Meanwhile, you guys don't answer your phones for 4-5 days, make customers leave work early to wait at home for a no-show appointment, and only call afterward saying, "Sorry, can we schedule a pickup now... read more

Abraham H. 

on Yelp

5 months ago

I first chose Star Ford because of their reviews, but based on my experience, I would STRONGLY recommend staying away. The first time I brought my car in, communication was already poor. My vehicle sat outside in their lot for over four days, and when it was finally returned, it was covered in dust. I had dropped it off freshly washed, yet after servicing it, they didn't even have the courtesy to rinse it off or wipe it down. The second experience was even worse. My car battery was having issues, so I made a service appoin... read more

Marcus J. 

on Yelp

5 months ago

Service dept is the worst, they put you on hold and never pick up. They tell you your part is on back order when the parts dept says they have it! DO NOT BUY OR SERVICE ANYTHING FROM THESE PEOPLE!!!! 

Khoa P. 

on Yelp

5 months ago

Got a car 4 months ago and oil leak was observed until we got the car inspected. The dealership refused to cover the repair with unresonable claim that we may be the one who at fault. Unbelievably terrible service! 

Mari W. 

on Yelp

5 months ago

I had an appointment for Star Ford Lincoln mobile diagnostic on 03/17/2026. They didn't show up on time for the scheduled appointment or call to let me know if any delays. They showed up hours late and had to come out two different days. I was told Parts would be ordered for my display screen and never got a follow up phone call. They were supposed to do an update because my engine is making humming noises and needed an update. I can't even get an answer about that!! Then they were texting me about somebody else's vehicl... read more

Rick M. 

on Yelp

6 months ago

2 days ago I negotiated a price for a 2025 Mach E with a salesman named Harry. He told me what the features were which included an all wheel drive. I bought it that day and two days later I found the paper which is usually taped to the window, folded up in the back seat. it said it was only a rear wheel drive. He was very clear to me it was an all wheel drive which is $4,000-$4500 more. So I am now paying an extra $100-$125/month more for 39 months for something it doesn't even have. BTW it is a federal offense for th... read more

Ashley G. 

on Yelp

6 months ago

You know my experience was REALLY bad when I have to come onto this app and actually write a long review. Main Points: - if you're assigned Seta Alexanian, i HIGHLY HIGHLYYY recommend you ask for a different adviser unless you want unclear, unprofessional, and rude service - they unfortunately WILL try to scam you out of more money My experience was horrible from start to finish. I called to see what the process would be to get a diagnosis for my car. I had two issues I needed to get looked at. The rep said that the cost... read more