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Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Service dept is the worst, they put you on hold and never pick up. They tell you your part is on back order when the parts dept says they have it! DO NOT BUY OR SERVICE ANYTHING FROM THESE PEOPLE!!!!
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Got a car 4 months ago and oil leak was observed until we got the car inspected. The dealership refused to cover the repair with unresonable claim that we may be the one who at fault. Unbelievably terrible service!
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I had an appointment for Star Ford Lincoln mobile diagnostic on 03/17/2026. They didn't show up on time for the scheduled appointment or call to let me know if any delays. They showed up hours late and had to come out two different days. I was told Parts would be ordered for my display screen and never got a follow up phone call. They were supposed to do an update because my engine is making humming noises and needed an update. I can't even get an answer about that!! Then they were texting me about somebody else's vehicl... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
2 days ago I negotiated a price for a 2025 Mach E with a salesman named Harry. He told me what the features were which included an all wheel drive. I bought it that day and two days later I found the paper which is usually taped to the window, folded up in the back seat. it said it was only a rear wheel drive. He was very clear to me it was an all wheel drive which is $4,000-$4500 more. So I am now paying an extra $100-$125/month more for 39 months for something it doesn't even have. BTW it is a federal offense for th... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
You know my experience was REALLY bad when I have to come onto this app and actually write a long review. Main Points: - if you're assigned Seta Alexanian, i HIGHLY HIGHLYYY recommend you ask for a different adviser unless you want unclear, unprofessional, and rude service - they unfortunately WILL try to scam you out of more money My experience was horrible from start to finish. I called to see what the process would be to get a diagnosis for my car. I had two issues I needed to get looked at. The rep said that the cost... read more
Business response:
Hello Ashley, We are truly sorry to hear about your experience. We pride ourselves in excellent customer service and being transparent in our transactions. Please contact us (ask for the service mgr) so we can address these concerns. Once again, we apologize for the experience you received.
Have to say I have had generally great experience here. But this past two weeks has been so frustrating with me regarding the service department. I've called at least 15 times in the last two weeks. You can't get to a human being in the service department. It rings and rings until it offers you the option to text them. I even went through the parts department in an effort to try to get to service and I still could not get a person. That being said, I sent three text messages over a week time and never had anyone respond to ... read more
Business response:
Thank you, Dawn, for your detailed feedback. We’re glad to hear you’re happy with our service and the communication you receive. We also appreciate your honest comments about the waiting area and will look into making it more comfortable. Your input is valuable to us, and we’re grateful for your continued trust.
I can't seem to get anyone to return my call regarding my recall for 2021 Ford Explorer ST. They sent a technician to my work to confirm part needs replacement back in September of 2025. No follow up since. I've sent multiple emails to Jenny Pineda, no reply. I left a voicemail for service manager Manny to call me back on the 2/19/2026, no reply. Every time I call in I can't speak with anybody and I'm forced to leave a message. I doubt I'd buy a car from here again.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Seller Beware! Buyer Beware! Stock: P13168 I've had a new Ford since 2017, 3 in a row and almost made the mistake of getting a 4th from these guys. I was going to trade in a 2022 Bronco Sport, they started by grinding me on the equity of the trade so I decided to walk away from the brand altogether and sell them the car. The vehicle has 5,000 miles on it and it was serviced at their dealership. They recommended a cabin filter on 1/31/25, so they're well aware of the condition of the vehicle. I was quoted 21k and I ag... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Extremely disappointed with Star Ford dealership. This was a clear bait and switch situation. We were given specific numbers before running credit, agreed to the deal, and then once they ran the credit the price suddenly increased. That is misleading and completely unacceptable. You don't change the terms after someone agrees just because their credit was pulled. This feels dishonest and like a tactic to pressure customers once their credit has already been checked. I will be filing complaints with the BBB and the DMV rega... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 3.9 star rating with 1,919 reviews.
When is Star Ford open?
Star Ford is open now. It will close at 8:00 p.m.