Star Ford

Andy U. 

on Yelp

3 years ago

We used Star Ford from 2020-Dec 2022. We visited the service department at least 6 times over this period of time. This review is based almost entirely off of the service side, as we purchased the Ford prior to using this location and sold it at the end of 2022, but this location also factored into our decision to sell it and move on to another car brand, as well. Overall, this place is ok. Not great, not bad. Just depends on the day and the advisor as to how well your experience will go. Here are my takes. Strengths: +Edd... read more

Eugenia U. 

on Yelp

3 years ago

Martin Magallanes was super friendly, professional, and knowledgeable. I will 100% come back and ask for Martin to be my adviser. 

Elda M. 

on Yelp

4 days ago

SERIOUS WARNING: Failed Repairs, Inflated Billing & Lack of Accountability I am issuing a formal public warning regarding the severe lack of transparency and unacceptable repair quality in Star Ford's service department. I initially brought my vehicle in and paid for a crankshaft repair. Shortly after, the engine failed completely. When I brought the car back, I was hit with a massive new bill for a whole new transmission--which included a $4,250 handwritten labor charge added over the printed total. When I raised concerns a... read more

James 

on Yelp

2 weeks ago

Appears their business manager responded to my review, but it was just for show. I never heard a word from them and my issues with their service have not been resolved at all. Probably just a ploy to uphold appearances on Yelp 

E A. 

on Yelp

3 weeks ago

MALPRACTICE & REFUSAL TO SERVICE - ACTIVE B.A.R. INVESTIGATION (REF# 6645-4H2PBQ) Do not trust the service department at Star Ford Glendale. They commit outright professional negligence, falsify repair orders, and will actively extort you to cover up their mistakes. In September 2024, I brought my 2018 Ford Explorer in under a specific diagnostic mandate to inspect a check engine light and severe drivetrain lag. Technician GRAYR TER-ARUTYUNYAN (726) took the easy corporate warranty payout to swap a melted catalytic convert... read more

James 

on Yelp

3 weeks ago

I brought my RS her for a warranty repair. There was a howling noise coming from my turbo spool. When I dropped it off, I was told it would take two days to diagnose, so I got into a rental. Two days later, I called for an update. No answer. Star Ford service dept literally NEVER answers calls, they just send you to a voicemail and explain they'll text you back. They barely do that either Finally showed up on day three to get an update, since my calls and texts went unanswered. My advisor, Sarah, told me the techs thought t... read more

Valerie B. 

on Yelp

2 months ago

My boyfriend brought his Mustang here on a Monday and tried to call and check in for 7 full days. This dealership seems to have an aversion to over the phone communication and will instead ignore all your calls and divert you to their unhelpful texting system. They continually told him the tech was still looking at it and at one point couldn't get the error to repeat itself. Then 8 days after dropping off the car, they send a nice text (again no phone call) kindly asking for approval to charge $10,000 to replace the transmis... read more

Abraham H. 

on Yelp

3 months ago

The fact that I called Downtown Ford and they got back to me within 5 minutes says everything. They had a service tech pick up my car in less than an hour, completed the service the same day, sent me a full video of the work performed, and delivered the car back to me. That is how customer service should be done. Take notes. Meanwhile, you guys don't answer your phones for 4-5 days, make customers leave work early to wait at home for a no-show appointment, and only call afterward saying, "Sorry, can we schedule a pickup now... read more

Abraham H. 

on Yelp

3 months ago

I first chose Star Ford because of their reviews, but based on my experience, I would STRONGLY recommend staying away. The first time I brought my car in, communication was already poor. My vehicle sat outside in their lot for over four days, and when it was finally returned, it was covered in dust. I had dropped it off freshly washed, yet after servicing it, they didn't even have the courtesy to rinse it off or wipe it down. The second experience was even worse. My car battery was having issues, so I made a service appoin... read more