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Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Awesome car buying experience at Star Ford Lincoln in Glendale this week. These guys are miracle workers who make car dreams come true. Thank you so much to the outstanding Star Ford team that helped make my car dream a reality --Sales Manager Brian Evans, Sales Consultant Sasha Kakuev, Finance Manager Conrad Sarreal & Sales Rep Jasmine! These folks sold me a brand new & highly coveted Ford Bronco Sport Heritage Limited for MSRP, check the sticker. No joke -- talk about dream team, you all are the best!! Unbelievable feat gi... read more
A big shout out to Amy for her very courteous service! Keep up the wonderful work. Thank you very much!
I had the best experience here when my car was getting serviced this very helpful employee named Martin Magallanes is the best employee ever!! He helped me with all my needs, my car needed service and he came to my rescue and made sure I was fully taken care of, he did everything I did not even lift a finger he did it all! He's so amazing and helpful and cares about his clients! If you plan on coming here make sure to ask for Martin!
We used Star Ford from 2020-Dec 2022. We visited the service department at least 6 times over this period of time. This review is based almost entirely off of the service side, as we purchased the Ford prior to using this location and sold it at the end of 2022, but this location also factored into our decision to sell it and move on to another car brand, as well. Overall, this place is ok. Not great, not bad. Just depends on the day and the advisor as to how well your experience will go. Here are my takes. Strengths: +Edd... read more
Nice building, terrible service. You are directed to use their text messaging system which routes questions and follow up for status to the assigned team member... sounds like a great system... but here is the catch: they don't respond. Had to drive down to the dealer multiple times to follow up on service for lack of response. Worst service I have ever seen from a dealership in a lifetime! Dealer service should be more white glove than this given the extremely high prices they charge compared to independent mechanics.
Business response:
Hi Mark, I’m sorry we fell short when it came to communication during your service visit. Our messaging system should make it easier to get updates, not leave you without answers or require multiple trips to the dealership. We understand your frustration, especially given your expectations for the level of service provided. Your feedback gives us an opportunity to take a closer look at how we are handling follow up with our customers.
The worst experience ever in service. Danielle Sam Davis was not helpful at all and going off of whatever she thought but not actual correct information. I went to take my Mustang Mach E to get its 1 year service check and she lied and told me that someone would bring my car out to me because the service had finished and no one brought it out. The other service tech asked me and I told him what she said and he says "yea she never knows what she's talking about" and he was absolutely right. She also told me k had to pay 15 do... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
SERIOUS WARNING: Failed Repairs, Inflated Billing & Lack of Accountability I am issuing a formal public warning regarding the severe lack of transparency and unacceptable repair quality in Star Ford's service department. I initially brought my vehicle in and paid for a crankshaft repair. Shortly after, the engine failed completely. When I brought the car back, I was hit with a massive new bill for a whole new transmission--which included a $4,250 handwritten labor charge added over the printed total. When I raised concerns a... read more
Business response:
Hi Elda, We read your review and are sorry that you feel this way. We believe we tried everything to help and communicate with you. It was a few years that the vehicle sat here and we tried to communicate, but were unsuccessful. We follow the law and stand behind any work we do to provide quality service. If you wish to further communicate with us, please feel free to reach out to management.
Appears their business manager responded to my review, but it was just for show. I never heard a word from them and my issues with their service have not been resolved at all. Probably just a ploy to uphold appearances on Yelp
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
MALPRACTICE & REFUSAL TO SERVICE - ACTIVE B.A.R. INVESTIGATION (REF# 6645-4H2PBQ) Do not trust the service department at Star Ford Glendale. They commit outright professional negligence, falsify repair orders, and will actively extort you to cover up their mistakes. In September 2024, I brought my 2018 Ford Explorer in under a specific diagnostic mandate to inspect a check engine light and severe drivetrain lag. Technician GRAYR TER-ARUTYUNYAN (726) took the easy corporate warranty payout to swap a melted catalytic convert... read more
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 4 star rating with 1,996 reviews.
When is Star Ford open?
Star Ford is closed now. It will open at 10:00 a.m.