This profile has been claimed by the business owner or representative.
Scott Kia of Springfield
- Car Dealers
- Springfield, PA
About this business
Location details
321 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
What a rotten experience I had with Scott Kia's service department & manager. The trickery, double talk & condescending attitude were a disgrace...AND they lost a sale, because last Thursday night I found a used car that I loved. The deal will now NEVER happen & I will NEVER return to Scott Kia for anything !! I speak the truth and I have open communication with over 5,500 employees in my firm. "TRUTH BE TOLD" I always say.
Business response:
Art, it's disappointing to learn your recent visit did not meet your expectations. It's our goal to earn your trust; that's why we train our team to be upfront and honest regarding your vehicle's repair needs. We're sorry if you felt pressured to get an alignment. That's certainly not our intention, rather we want to help you keep your vehicle in the best condition so you will spend less on maintenance in the future. Having proper wheel alignment extends the life of your tires and will make your vehicle more safe. We regret ... read more
Took my 2020 Sportage in for inspection, oil change, etc. cost was okay but the service took over two hours, way too long from my experience.
Business response:
Thank you for visiting, Mitchell. Getting you back on the road quickly and safely is our goal, for sure. And we apologize your service appointment took a little longer than expected. Our team works hard to accommodate each guest the way they have come to expect, and the way they deserve. We're grateful for your feedback, and the opportunity to learn how we can improve.
I'm not sure of the reason why I never 😕 can Reach agreement with this dealership but I have every line of the kia from the Forte up to the telluride and haven't Brought a vehicle from his dealership And I live right around the corner That's a problem all my purchases have been Of a part of the city And no one has called or said that's a problem If I was the owner of the dealership I would be upset that I haven't sold this gentleman car yet
Business response:
We can tell you're just as passionate about Kias as we are— of course we'd be happy to help you search for your next ride. Without the benefit of your name, though, we're not able to determine why we haven't come to an agreement in the past. We understand you're frustrated, and we'd like to learn more about how we can help you. Because we care.
Waited about 3 1/2 hours to sign paperwork and they put my wife as the primary purchaser and said it was because she was 1st on the credit application which is incorrect. After having the car a few days had issues with the blind spot/ cross traffic alert. 3 times back to the dealership. Last time they had it for 3 days before finally getting it right. The 1st 2 times they assured me it was a computer issue and had fixed it. This was the 4th car we purchased from Scott and also leased 1 . This last experience left a bad taste... read more
Business response:
Hi Lou, we hear your frustration. You’ve come to expect quick, reliable service and your recent experiences didn’t meet these expectations. We’re disappointed we couldn’t earn your satisfaction as we have in the past. And we apologize for the delay in your vehicle’s repair; our team is working hard to accommodate each guest quickly and efficiently. Thank you for being our valued guest, and sharing your honest feedback.
Website I am emailed monthly now has no coupons? Also website for 15,000 maintenance has a different price $181.+ price shown at xx in $199. Recommend your website be updated asap. I should have gotten price per website, I showed Rep next to Chris as he was not there at time. Other companies will give you web vs in shop pricing. Discouraged. Not a happy longtime customer.
Business response:
We heard you, Carol. Something is wrong and we are working to correct what appears to be a glitch in our most recent pricing update with our advertising partners. Thank you for pointing this out— your review is one of the most helpful we've received in a long time. We understand you're discouraged, and we'll be reaching out soon. We recognize your name, we know you're a long time customer, and we really care. Talk to you soon.
The communication with the service department overall was horrible. Trying to get someone to call you back was ridiculous.
Business response:
We apologize for the difficulties communicating with our team while your vehicle visited our service center. This is not representative of the standard of service we rely on to help us accomplish our mission. Clear and efficient communication shows we value your time, and is fundamental to a professional, thoughtful experience. While you did not receive our best on this occasion, our team is committed to learning from your feedback ways that we can improve your choice to do business with Scott Kia.
I had appointment on the 31st of last month for oil change and to get appraisal and trade in for Kia EV I want to show floor observe the car got in it opened the door walked around it open the trunk read the window tag I went back to the waiting area came back out walked around and looked at it again I did that two more times and no one came to assist me no one appraising my car all the customers came in and they came from behind the glass door to help them four times this happened and no one would ask me could they help me ... read more
Waste of time coming here. Website should clearly state there are non-negotiable fees tacked on to the price of the vehicle. If I had known this I would never have driven the hour plus drive to this dealership. They will not negotiate removing these unnecessary fees when I clearly did not want those services offered. I will make sure I tell anyone I know that’s purchasing a Kia not to go to Springfield Kia.
The month of April I took my car into Scott Kia in Springfield ,PA for a recall and they stated my engine passed the recall. Some how I was still experiencing a oil leak. I took back in STEVE( STEVE MANGER ) the service manger stated " He knows exactly what it is he has seen a lot of Kia come in for the same problem it is the piston ring ". So STEVE ( SERVICE MANGER)he suggested that I should agree to disassemble the engine and have warranty take a look. Now STEVE (SERVICE MANGER) Nor Evonne ( SERVICE REP) Discussed with me ... read more
Frequently asked questions about Scott Kia of Springfield
How is Scott Kia of Springfield rated?
Scott Kia of Springfield has a 4.6 star rating with 4,947 reviews.
When is Scott Kia of Springfield open?
Scott Kia of Springfield is closed now. It will open tomorrow at 9:00 a.m.