This profile has been claimed by the business owner or representative.
Scott Kia of Springfield
- Car Dealers
- Springfield, PA
About this business
Location details
321 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The worst customer service I’ve ever experienced Unbelievably overpriced for any kind of maintenance or repairs.Making up fake mechanical problems trying to get you to get something repaired that doesn’t need repairs.
We experienced Awful service. Would not recommend or return to this dealership. We felt that we were being scammed into spending extra money. There was very poor communication and even worse follow up. We even had to reach out to Kia USA due to our concerns and lack or response.
I’ve been looking to sell my Jeep. I decided to see the value so I checked KBB, after seeing the value it asked me to do an instant offer, so I did. 3 dealerships came up, Scott Kia was one of them. They were the closest one to me so when they called me I scheduled an appointment with them. They then called several more times to make sure I was coming to my appointment. When I got to my appointments I was informed that there was no one there to look at my Jeep to sell it to them. I explained I had an appointment and was told... read more
Business response:
The Kelley Blue Book® Instant Cash Offer is a fixed offer applied toward your next car purchase or used to sell your current car to a participating dealer, pending inspection. A participating dealership is not required to accept the offer until we can confirm specific information through an inspection of your vehicle at our dealership. That inspection is related to the condition and features of your car, like installed options, dents, mechanical issues, and local market demand. That is explained on their website: "If the inf... read more
I brought my car in because I had front driver wheel damage. Repairs were made without my consent. No one explained to me what was needed to repair my car. I got the bill and there were items put on the car that no one divided with me before hand. I had one wheel damage and they put two new tires on my car. The damage was to one tire but they took it upon themselves to put two new tires on my car. Nothing was ever discussed with me prior to repairs.
Business response:
We share that replacing just one tire without changing the tire on the opposite side of the axle at the same time may cause imbalance, and this can lead to wheel misalignment and excessive tire wear. Tire tread depth, tread pattern, and tire type are other variables. Why? Because subtle differences in tires affect your vehicle’s ability to accelerate, brake, corner, and handle water. Tires are an enormous part of the safety of your vehicle. You want a balanced, predictable driving experience. You did a safe and wise repair b... read more
Service department is unresponsive, Kia does not stand behind their vehicles. The service departemnt gives you a run around. Steve the service manager is not helpful.
Business response:
We're disappointed this is your impression since it is the furthest from our goal at Scott Kia to earn your confidence.
The service department is terrible to deal with, if your car has an issue they can't give you a straight answer. They have had our car for over a month and can't get issues resolved. Steve Lamonaca doesn't respond to any messages I have left.
Scott Kia will not honor engine defect which has been litigated. Caused extra damage to oil pan and exaggerated repair costs.
This dealership is horrible & unprofessional. They are not accommodating. The managers are rude & arrogant. They inconvenience the customer & do not compensate.
Business response:
You were generous with your time this afternoon, and I'm grateful we talked Miss Smith so that I could listen and learn about your experience. We missed an opportunity to earn your confidence and I appreciate this review because it prompted our conversation today. I know exactly what went wrong now. We're committed to corrections, and I appreciate you shared this experience with us. I value your compliments for Julius and Maggie and I will pass along to them your kind words for their customer care.
Went to purchase a car at the dealership. I was trading in two vehicles.Sales associate asked me to sign a piece of paper indicating price per month and term of the lease. after agreeing to the price and the term I signed her paper. the sales manager also signed the paper. Removed all items in both vehicles. Also had to have a friend of mine pick me up and go back home and get the other vehicle. Transferred insurance. After all of this the finance guy showed up at the desk. I signed all of the paperwork. then he brings out t... read more
Business response:
Ott, we're grateful you shared your disappointment so we may continue to train our newest team members on expectations for strong communication. I offer you a sincere apology for the inconvenience that you have shared in this review. We value your feedback.
Frequently asked questions about Scott Kia of Springfield
How is Scott Kia of Springfield rated?
Scott Kia of Springfield has a 4.6 star rating with 4,947 reviews.
When is Scott Kia of Springfield open?
Scott Kia of Springfield is closed now. It will open tomorrow at 9:00 a.m.