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Scott Kia of Springfield
- Car Dealers
- Springfield, PA
About this business
Location details
321 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Regina6 I really appreciated my experience at Scotts's Kia, the sales person, Marian that helped me was excellent, she really worked with me and got me the best deal possible. The finance officer was very professional and he explained everything to me clearly, Thank You Scott's KIA
Thankful for finding Scott kia Last year I bought a car at another dealer that was terrible in the snow/rain. I've almost crashed multiple times this winter. I was talked into an 8 year finance and it was all just a horrible deal. Desperate to get out of this car and into a safer one before I had kids I went to multiple car dealership who all told me it was impossible to get me into a new car because I was so upside down. (Owed way more than my car was worth) Chuck at Scott Kia went out of his way and worked some kind of mag... read more
Great experince!!! Really great experience! Very professional. Answered all of my questions before I even asked. Worked out a great deal with what I had to offer.
best car buying experience ever Came onto the lot and was greeted warmly by a professional by the name of charles. I had no intentions of purchasing a car,and told him that. Charles attitude never changed and he continued to show me every car that I wanted to drive gave me all of my buying options. I considered myself a seasoned buyer, but he gave me information that I never considered.there was no pressure and because of his professionalism I purchased a car that day. Thanks Charles for all of your help
Great Experience in leasing my Optima Hybrid Mike Platt at Scott Kia in was a great "friendly" salesman when I went "shopping" to trade in my Sorento for a smaller car. I fell in love with the Optima Hyrbrid and Mike made sure I had everything I wanted on the car. I drove home with my new Optima and thanks Mike for making this a pleasant experience. Other members of Scott Kia were also very friendly and made this a pleasant buying experience.
awesome day Angel Knott was really friendly, she did so much for me to make me feel comfortable she was very knowledgeable about everything, overall she has excellent customer service.
Very unprofessional! We found the car that she like online and asked if it was still available and they said yes. The drive there and home was three hours, when we got there the car was sold. So, we looked around and found the car she liked. They took my daughter's downpayment to hold the car. We came back maybe three or four days after to complete the sale; they sold the car to another person. All this time saying the car is ours. What a joke! Very Unreliable.
Business response:
Hi Rommel, we're sorry for the miscommunication regarding the availability of the vehicles you were interested in. One of our managers will be reaching out. We truly do appreciate you considering us and taking the time to visit.
I absolutely take responsibility for my lack of attention but this dealership pulled a little switcheroo on me and should never be trusted. At the signing table with the work up sheet, I agreed to go thru them to finance as they stated they would match the rate my bank was offering. I went to take a picture of the sheet and was told a copy would be given to me. Then came all the paperwork to sign. They were rushing me a bit as they were about to close for the night. I finished everything and was out the door with my new car.... read more
Business response:
Responsiveness and customer care. That's an important part of this story. Thanks for sharing it with others, and we appreciate you, Stacilee430. I will send your updated review to one of our managers. Please accept my apologies for our lack of responsiveness.
Pedro and Jon were fantastic! They were both patient and answered every question and concern. The finance manager, however, could use a lesson on how to speak to customers. He was rude and condescending. His aggressive tone left little to be desired. If Pedro and Jon were not so wonderful, I would have taken business elsewhere based solely on that interaction. Unfortunately, I do not believe I will return or recommend to anyone because of him.
Business response:
We sincerely apologize for leaving you with this impression and disappointment. Thanks for sharing that Pedro and Jon were fantastic. We want to meet your high expectations for customer care. We're committed to making corrections. We hear you, and we're grateful for your feedback. One of our managers will be reaching out.
Frequently asked questions about Scott Kia of Springfield
How is Scott Kia of Springfield rated?
Scott Kia of Springfield has a 4.6 star rating with 4,947 reviews.
When is Scott Kia of Springfield open?
Scott Kia of Springfield is closed now. It will open tomorrow at 9:00 a.m.