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Scott Kia of Springfield
- Car Dealers
- Springfield, PA
About this business
Location details
321 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
No issues the past 9 years with my 2016 Sorrento. Dealership has no record of my 10 year power train warranty, told me to call kia corporate. Called corporate and they said I was still covered. But when asked why dealership does not have any records of it, they told me to call dealership. I told them that was very poor customer service and that they should coordinate between the two for the customers sake and got nowhere. Was considering buying a new kia Sorrento or Telluride, but having doubts now about that!
Business response:
Thank you for bringing this to our attention. Your opinion is valuable to us and helps us learn where we need to focus our attention at this moment. One of our managers will be reaching out to address your concern.
DO NOT GO HERE! !!!! Issues with car since I bought it a few weeks ago, no one answers, no follow ups, NOTHING---- car left me sitting - just waiting and paying for a vehicle that I have only been able to utilize a very limited time. I read the reviews and went against my better judgment - WORST PURCHASE EVER MADE !!!!!!!!!!
Business response:
Melinda, please accept our sincere apology. I understand your frustration. And I value your straightforward review because it allows our Service Manager to look at the situation and learn where unnecessary friction occurred on our end. It will make us better as a team. You can expect a phone call today.
Came in for inspection with know issue with rear light housing. Got a call saying car was ready. Wife went to pick up the car. When she tried the turn signal she found out they never fixed the problem even though we were charged for labor and the part. She left the car as they promised to fix it the next morning. The next morning I get a call that the part was in. The part we were charged for that they didn’t replace. This has not happened in the past but Very disappointed
Business response:
Hi, Jmvecere. Your feedback is important to us, and we’re grateful you took the time to share it. Our team lead will be reaching out to you to listen and learn more so we may address your concern. Thank you for your candid review.
I will start off by saying that I have been to Scott Kia Springfield on several occasions and never really had a serious issues. Today, February 22, 2025 was a different story when I encountered sales associate William Gleason. He started off nice and very informative, but then things took a turn in which he was very rude to me at the end. He decided that he wanted to take it personal and get an attitude with me when I showed a little sign of frustration with the cost that they were trying to charge me to fix some items on m... read more
Business response:
Our apologies, Erika. We are disappointed to hear about your frustration and are grateful you brought it to our attention. Your feedback is valuable. It helps us make constant improvements. One of our managers will be reaching out to you so that they may address your concern.
Not up front or open about product, service is great, however never again. I have two years and I will go back to Mitsubishi.
Business response:
Thanks for the review and we appreciate that you shared the compliments about our service. We'll work harder to earn you additional stars. There's always room to improve, that's our attitude, so we appreciate your 3-star reminder.
For me to pay close to $200 I sat and waited for my vehicle for 3hrs and got mediocre service. Only an oil change. I don’t pay this much for full synthetic oil change anywhere else. And wait about 3hrs long. Totally ridiculous!!
Business response:
Our sincerest apologies. Thank you for writing this 3-star review and bringing it to our attention so that Steve, our manager, may speak with the team and share the disappointment and absolute frustration it created for you. This is important feedback. We're grateful to receive it and committed to making corrections. We want to meet high expectations for customer care. This is not the way to do it.
The staff was friendly & worked hard to find to solutions to the many setbacks during the negotiations . However, two visits & 9 hours is way too long of a process. Enduring this process was exhausting and not one I want to repeat
Terrible, Terrible, Terrible experience with my Kia Optima and this dealership’s service department. My engine burns more oil than gas…which has now destroyed my catalytic converter as a result. It only has 65,000 miles on it. It was less than 1 month past warranty when I brought it in and, despite them being able to help a customer with a problem, the service manager has told me that they have decided not to. I now own a Kia Optima with a bad engine, bad catalytic converter with only 65,000 miles on it, that I bought from t... read more
Worst treatment and disrespect I have ever received in my life from their Service Department. Very arrogant and condescending. It included the service manager who was the worst of all. It’s no wonder his employees follow his example. Would never return to this dealership for service or anything else ever!! From a 4 time Hyundai and Kia vehicle owner none of which were purchased from Scott Kia.
Frequently asked questions about Scott Kia of Springfield
How is Scott Kia of Springfield rated?
Scott Kia of Springfield has a 4.6 star rating with 4,947 reviews.
When is Scott Kia of Springfield open?
Scott Kia of Springfield is closed now. It will open tomorrow at 9:00 a.m.