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Scott Kia of Springfield
- Car Dealers
- Springfield, PA
About this business
Location details
321 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Excellent salesman Dan questionable service and repair Dan was very professional and friendly sales person. Any problem that arose he was more than willing to help solve it. However, when vehicle was brought in for service it was not really completed to my satisfaction. Work done on the exhaust system was not done properly. Exhaust pipes rattled and leak exhaust fumes. As I said previously Dan was an excellent salesman and would recommend my friends to him to purchase New Kia
Business response:
Hi Tony, thank you for the 5-star recommendation of your sales experience with Dan! We do apologize for concerns you had after your service visit and we'd love the opportunity to review them with you because your satisfaction is always our goal. You can rest assured that your referrals will share the same great experience as our guests aat Scott Kia!
Disappointed I went into Scott Kia today. First there was absolutley no place to park. For a new facility it was very frustrating. Once I foiund a parking spot I wondered around the lot looking at cars.... NOT once did someone even say hello to me let alone try to help. I then proceeded into the showroom. I looked at the 4 cars they had in there....again wondering around and again out of all the people working in the showroom NO ONE bothrrrd to greet me... let alone ask if they could assist me. I bought my Kia from this deal... read more
Business response:
Hi Linda, we are very concerned by your feedback and sincerely apologize for the feeling of disappointment and disregard that you experienced during your recent visit to Scott Kia. It certainly does not meet our high standard of excellent customer service that we strive to provide to every guest of our dealership. Your satisfaction is always our goal and we would be grateful for the opportunity to welcome you back, but our attempts to reach out to you have been unsuccessful. If you're still searching for a Kia vehicle, the o... read more
NEVER AGAIN I'll start on the one positive note that there it.. Ron, who was my car salesman, is hands down the best person who has ever sold me anything. I was so impressed with his efforts and drive and he was the ONLY positive part of my experience! My experience that happens to still be going on. (Meanwhile I got a vehicle months ago.) Ron was amazing he laid out all of my options from leasing, to buying used, to buying new and he really helped me leave with the car that I wanted at a price within my budget. He is actual... read more
they refuse to service my car I bought there I purchased a 2015 Kia Optima form these jerks. I made an appointment to have my oil changed, they refused because My husband bought a car from hem that they will NOT fix. He was forced to hire an attorney on these jerks and they refuse to do ANY work on my car. STAY AWAY FROM THESE CROOKS......
After The Purchase, You're On Your Own This review has nothing to do with the actual vehicle. I am VERY satisfied with my 2016 Optima. The problem is I couldn't be more dissatisfied with the customer service experience afterwards. I recently traded in a lease early to begin a new lease. Unfortunately for me, the paperwork was messed up and I was double billed (both the returned and new vehicle) for the next month. So I was out almost $300 right at the holiday. On 12/22/16 I contacted KIA Finance and I was told I had to go th... read more
Business response:
Hi Jim, thank you for sharing your feedback, which helps us learn where we need to tighten up our processes when situations like yours arise. We truly apologize for all the inconvenience this matter has caused you and we appreciate you allowing Rob to reach out to you and rectify these issues to your satisfaction. We hope you continue to love and enjoy all the great features of your new Optima!
Disgusting people, disgusting dealership I bought my car here 19 months ago. the list of issues is radio has never worked right, weather stripping falling off, new issue heated seats stopped working. car smells something terrible. The solution to this problem form them, go to another dealership! we don't want you on the property. Thank you for buying 3 cars from us but kiss off. I have a court date with these people August of 2017. My heated seats just stopped working and I believe this car is a death trap. If I am injured o... read more
Rude, Disgusting and careless These people are Rude and should not be selling cars. they asked my daughter and I to go outside because she was crying. it was raining
Business response:
We apologize for the situation you have described. Our General Manager Steve would like to discuss it with you in further detail. Please reach out to him at 610.544.0100.
The Worst Experience In late August, my wife and I purchased a car from Jim Rosa. I have no complaint with Mr. Rosa; he did his job courteously and effectively. We live in Virginia, and the title and tag clerk, Rosanne, was off on Saturday. We were charged up front for title and tags, told that Rosanne would process our registration after the weekend, and given a 30 day temp registration to return home to Virginia with. One month later, I called Rosanne to inquire why I hadn't received registration information. She didn't kn... read more
Business response:
Hi Jason, We apologize for the inconveniences and concern caused by the handling of your registration paperwork. We value your feedback because it helps us identify areas to improve upon during the transition into our new facility. We are confident that upgraded communication systems will help us serve our guests even better. Thank you for working with our office manager to bring this matter to resolution for your complete satisfaction with your purchase experience!
The most unwelcoming dealership staff I set up an online appointment especially to save time since I work every day. This dealership is not even on my way home and yet the reasonable price got my eye. I show up at the appointment time and they did not have the car. The staff person in charge of the appointment handed me to some other sales person as if she had nothing to do with a customer. If you don't like customers who are interested in your used car lot please stop selling the used ones. Waited there for about 25 minutes... read more
Business response:
We sincerely apologize for not being able to accommodate you at the time of your appointment. This is not representative of our standards in providing an excellent customer experience and we failed you on this day. Our general manager has been notified of your review. If you'll consider giving us a second chance to make this right, please reach out to set a follow up appointment so we can help with your vehicle search.
Frequently asked questions about Scott Kia of Springfield
How is Scott Kia of Springfield rated?
Scott Kia of Springfield has a 4.6 star rating with 4,947 reviews.
When is Scott Kia of Springfield open?
Scott Kia of Springfield is closed now. It will open tomorrow at 9:00 a.m.