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Scott Kia of Springfield
- Car Dealers
- Springfield, PA
About this business
Location details
321 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Lied to get me back in there. I stopped in and spent much time with Keith. We were unable to come to a deal I was comfortable with so I finallly left on good terms. However, Keith called me back late afternoon the following Saturday stating that he has figured out a way he could get me in the car with two options. He said they really need to get rid of these 2019 cars so they were offering more discounts. I went back in, spent much more time, and when it came down to it, the deal was the same exact as it was the week before.... read more
Business response:
Hi Melissa, we are sorry to learn of your unsatisfactory experience with Scott Kia. We're just as disappointed as you that we could not reach an agreeable deal. Our team conducts business in a respectful and transparent way, and it wouldn't serve us to lie, only to upset you further. We certainly understand your frustration and hope you'll accept our apologies for the inconvenience that ineffective communication caused. Every missed opportunity holds a lesson for ways we can improve.
Delay, Delay, Delay I will start my review with Dan McGrath. He is a very personable individual that went out of his way to see that we got a great deal with the used car my son was looking at. That will end the complementary part of the review. I had to wait for almost two and half hours to get in to see Kristen to complete the paperwork for the vehicle. I was informed a few times during my wait that she was stuck in traffic but was on her way. The delay does seem to be the norm in the car sales industry. Guess having a bet... read more
Business response:
Hi John, thank you for sharing your feedback. We apologize for the less-than-satisfactory experience you had following a pleasant one with Dan while choosing your next vehicle. We wish there was another way we could have accommodated you the day Kristen's arrival was delayed by accident traffic. Those who process the sale paperwork are specially-trained and licensed, so rules in place prohibit other dealership staff from stepping in. Still, we're sorry for the inconvenience this caused, and we can assure you it was an isolat... read more
Sucks This dealership extremely SUCKS!!! For 1 I was turned down for a Kia Forte here, to only go straight over to the Kia of Cherry Hill and get approved with only $100.00 down for my Kia.. 2nd my mother just walked in here 3 days ago and got turned down, to only walk next door to Mitsubishi and walk off with a nice Highlander Sport (SUV)..Last but not least my sister in law was there several months ago and got turned down for a SUV to only go to Nissan 2 days later and walk off with the Rouge.. I HATE this Kia they don’t e... read more
Business response:
We're sorry to hear that your visit to Scott Kia was unsuccessful. It's difficult to respond to your particular situation without more details, but we can tell you that we work with numerous financial institutions in the area and do our best to help as many people as possible get vehicle financing - each case having its own unique circumstances. We are in the business of matching our guests with a vehicle that meets their every need, and we're just as disappointed that we were not able to make that happen for you.
100% regret getting a car from here. I was send a customer service survey via email a day or 2 after getting my car and I filled it out positively. I wish I would have waited to fill it out. I was told by chuck Simpson that i would be receiving a check in the mail for the value of the car I traded in - a 2002 Hyundai Elantra. It’s been a month and a half and I have no check and chuck is not responding to me. I feel like this “check” doesn’t exist and I was told I would get one to convince me to buy the car. Essentially Is be... read more
Business response:
We sincerely apologize for the delay, and any inconvenience it may have caused you. Your experience is not typical of our standard at Scott Kia and we appreciate the opportunity to reach out and make things right. It's important to us that you know your feedback is heard, and we take action in response to your concerns. We're happy to report that you now have the promised check in hand. Thanks for being our guest!
RUN!!!!! This place is an absolute NIGHTMARE. I bought a “certified” 2016 Kia Sorento here at the end of November- pretty sure they bought the car off someone else within 6-24 hours of selling it to me as the car was never even detailed. I buy from dealerships for a “certified” car however what I was sold feels very much like I bought it off Jim Bob’s lot. I bought the car from a super slick talking, lying sales guy even. They even told me the car was accident free until I got into the finance office and was told in the last... read more
The Service Department are practically criminals! I took my new Kia to their dealership a year ago in December, because it was having issues starting sometimes in the morning. They ran and charged me a diagnostic fee and said they couldn't find anything wrong and I should just use a higher-octane gasoline. Almost one year to the date I took my car to them? The check engine light comes on. They run and charge me another diagnostic fee and they tell me that I need $5,000 for new engine due to oil sludge. They said that Kia wou... read more
I felt deceived and taken advantaged of They provided zero customer service and left me feeling upset and degraded . I felt as they could care less about my business after 3 leases and servicing my cars there .
Business response:
Hi Megs, we are so glad we were able to clear up the miscommunication regarding your lease payments and work with you to come to a satisfactory resolution. Thank you for being our guest at Scott Kia!
Service upsells Service dept telling me tires must be replaced find out recommemded not required Decieving Pretty sure when purchased used car 5 months aho told tires were new
Business response:
We apologize for your unsatisfactory experience during a recent visit to our service department. Your feedback helps us take steps to ensure this type of miscommunication cannot happen again in the future.
Very bad experience I would not recommend this dealership to anyone if you're smart find another dealer . They offer one thing and then give you something else and will lie to you .
Business response:
Hi Robert, we've researched your customer record and reached out to you today in an effort to learn more. We're very sorry that you feel you've been mislead in your dealings with Scott Kia, but we can assure you that it doesn't serve us in any way to lie to our guests. Our most important goal is your satisfaction. Please call us back at 610.544.0100 and ask for Tony. We will make our best efforts to get to the bottom of this and clear up any miscommunications that may have taken place. Thank you!
Frequently asked questions about Scott Kia of Springfield
How is Scott Kia of Springfield rated?
Scott Kia of Springfield has a 4.6 star rating with 4,947 reviews.
When is Scott Kia of Springfield open?
Scott Kia of Springfield is closed now. It will open tomorrow at 9:00 a.m.