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Scott Kia of Springfield
- Car Dealers
- Springfield, PA
About this business
Location details
321 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This is by far the worst dealership Kia has!! The customer service is poor they don’t communicate, they don’t care! Awful don’t go here!! I will not return I will try another Kia! They over charged me for a rental because they had my car sitting for days! They had my car for 3 weeks!! I paid 600 in rental fees alone! Then I got my car pulled up saying it was done and a part was sitting in my back seat!! They had to pull it back and put it on!! Iam furious!! I will make sure my emails get to the top!! They need to improve how... read more
They aren't very interested in selling you a new car for 50k unless you buy a mandatory protection package for almost 4 grand. Good thing there are plenty of other dealers who will. Never doing business with them again.
Business response:
Hi Alex, we are sorry to hear that you had this experience. Many of our guests find great value in the Scott protection package for their vehicle investment. We appreciate the feedback you've provided that Tiffany was a friendly and helpful product consultant. It is regrettable we could not come to an agreement, and we wish you well in your vehicle search.
I bought a car for Scott Kia in August 2020.My I bought a car for Scott Kia in August 2020. My salesperson was Hassan. There were 2 white Kia Forte available in my price range. They both were priced at 12k. The car I wanted had more features and had cruise control. I was offered the other car at 11k, which I refused because of the missing features and especially it did not have cruise control. I did all the paperwork and paid for the car. I wanted the car registered in DE, but Husain insisted the car needed to be tagged in P... read more
Business response:
Good afternoon Karyn, please accept our apologies for the delay as we took time to look into all your concerns. Scott Kia is committed to thoughtful customer service, and our team cares about the experience you have with us when shopping for your next vehicle. We understand the frustrations regarding the registration of your vehicle and that is why we'd hoped to mitigate some of that by having Hassan personally drive you to the DMV in an effort to help resolve it. Please know, it was certainly not a matter of our preference ... read more
Poor customer service! I have a 2020 Telluride damaged in their possession and they blamed rodents and charged me! Its like pulling teeth to get a response, but when u are buying they cant do enough for you! 5th KIA purchased between myself and daughter and there wont be another!
I purchased my KIA at this location. Before you signed on the dotted line, you can’t get Dave to STOP calling you. After 6 mos the side mirrors did not close. When I went to pick the car up. they did not fix the problem. I was told this veh. doesn’t have this feature. I told them it was Wkg the last 5 mos,? I was told they called the Mfg. to verify it didn’t have this feature & they couldn’t fix it. Dave was no where to be found & did not Return my calls. At 8,000 miles my battery died, they would not pay for the new battery... read more
I would give negative stars if that was an option. Horrible experience. I had a deal with a salesman on Wednesday. He told me to come back Saturday to sign the papers and pick up the car. When I arrived Saturday I was told the car would now be an additional $139 a month. No real explanation. If the salesman misquoted a price the management should stand behind him and fulfill his promise and satisfy the customer. Instead I got an "oh well, sorry".
Business response:
Hi Julie, we are sorry to learn of your dissatisfaction. After reviewing the communications with your sales representative, it seems that your interest in different vehicles at different trim levels was discussed over the course of about a month prior to and during your visit. Indeed, there are many factors that go into the final details of a deal, including programs available from Kia over a period of time, and it's our job to clearly and effectively communicate all these variables for your understanding. Management did off... read more
Horrible salesman. I was talked into a deal that was not at all good! The reason I came in was because they said it was a better deal than what I had. I don't necessarily blame the dealership but I do blame Hassan!
Business response:
We're sorry to hear that you feel this way about your experience. We can't determine whether your original visit was for maintenance through our service department or for a sales inquiry, but it is difficult to research your concerns without the benefit of your name. We're always eager to learn more and see how we can help. As part of our sales team, Hassan's job is to provide comprehensive information on all your options and answer your questions so you can make the best decision about your next vehicle.
EXTREMELY DISSATISFIED CUSTOMER Purchased a used Lincoln car from KIA SCOTT OF SPRINGFIELD September 16 2019. Found out next day over head light/dome was out and CD player did not work. Taken back to KIA. Bulb was replaced CD player was not. Dan told for my husband and I to order CD PLAYER and THEY (KIA) would install it. October 25 2019 change oil soon reading came on. Took car to Lincoln for OIL CHANGE. PAID for oil change. Lincoln dealer ship finds front struts were broken during oil change. Called KIA. Spoke to Steve LaM... read more
Scott Kia does not care about its customers! I got my car inspected at Scott Kia. The next time I tried to drive it, the car would not start and the battery was dead. I had it jumped and went back to Scott Kia. I was told I needed a new battery for $265. I asked to speak to the service manager because I had just gotten my car inspected there and my battery was fine before that. Steve LaMonaca, the service manager brought me into his office. He was very condescending. He told me that there was nothing he could do to help me b... read more
Business response:
Heather, we are very disappointed in this outcome as well. It is rare that a situation becomes so volatile that we must ask a guest to leave. Accommodating irrational demands does not qualify as good customer service. We are here to help customers with fair and honest service. We hope you find a place that will meet your expectations.
Frequently asked questions about Scott Kia of Springfield
How is Scott Kia of Springfield rated?
Scott Kia of Springfield has a 4.6 star rating with 4,947 reviews.
When is Scott Kia of Springfield open?
Scott Kia of Springfield is closed now. It will open tomorrow at 9:00 a.m.