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Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service on this trip was horrible from the beginning the original rep was very black of knowledge and black of customer service abilities this had to be reported to the service manager who displayed the same attitude very condescending I was without a car for over 3 days filed a complaint with the Toyota corporation but no one has returned my call at this particular time to discuss or to make corrective actions I am very disappointed with Toyota!
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Horrible experience. Drove an hour to dealership truck had mechanical issues. After they told me it was serviced and repairs were done. Instead of apologizing they denied it. We're not truthful and we're still trying to squeeze every penny.
Business response:
We're deeply sorry to hear about your negative experience with us. Your satisfaction is our top priority, and we apologize for any inconvenience caused by the issues with the truck you came to see. We take your feedback seriously and will address these concerns internally to prevent such situations in the future. If you'd like to discuss your experience further or if there's anything we can do to make things right, please don't hesitate to reach out to Chris Earley at 302.395.7530.
I don't know why Price is reporting anything
Business response:
Thank you for reaching out to us. We apologize for any confusion or inconvenience. Please feel free to contact Marissa Curti at 302.395.7541 for further assistance or clarification. We're here to help!
My last experience was very poor unfortunately. I suddenly had some serious electrical problems which was making my car unsafe to drive. I took it to the dealership immediately and after a day it was diagnosed as issues with aftermarket speakers I had professionally installed. I retrieved my car and took it to the business I had my speakers installed at. They were very skeptical that they were the issue but did the work Price Toyota asked. The first thing they told me is that they noticed water in my headlight and believe... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
They tried to get me to pay for service I didn't need wouldn't fix my slow leak in my tired. Suggested I buy one and tried to charge me labor to screw in a new license plate bulb that I pre purchased
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I had to pay for a service I did not ask for simply because the service person did not listen to me. Then I was yelled at because the service person said I had asked for the service which I did not. Very unprofessional . Will not go back
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
too exorbitant prices for services. just for one sensor changes costed me $260. no test report provided when sensors tested for which they charged around $155
Business response:
We appreciate you taking the time to share your recent experience with Price Toyota. Your feedback is important to us, and we're sorry to hear about your concerns regarding the pricing for sensor changes. We want to ensure that your concerns are addressed appropriately. Please contact Marissa Curti at 302.395.7541, and she will be more than happy to discuss your experience and provide any additional information you may need. Thank you for choosing Price Toyota, and we look forward to the opportunity to improve your percepti... read more
I recently had a tire rotation performed at Price. The second time I take my car out after the tire rotation I get a warning stating AWD system malfuntion 2WD mode engaged. Now I'm being asked to pay a $150.00 diagnostic fee when the problem might have occurred from my last visit. It's too coincidental. I don't think I should have to pay any fee. The problem could be the result of something from my last visit. It's in the same area.
Business response:
Thank you for giving us the chance to address and correct your concerns! We look forward to seeing you at your next visit. If you have any more questions or concerns, please don't hesitate to reach out to Marissa Curti at 302-395-7541.
The info provided by carfax was inferior. Car has 6000 miles but said it was a 20000 mile maintenance. This Made me extremely anxious for a long period of time. My next car purchase will be examined based on your knowledge of my car and charging for an app at $8 month for the mileage I put on. Other car makers make this app free. People were nice but the chicken feed nickel and dime is unexceptable!
Business response:
We apologize for any anxiety caused by the discrepancy in the information provided. Your feedback is valuable, and we'll review our processes to ensure accuracy. Regarding the app charge, we appreciate your input, and we'll consider your perspective as we evaluate our services. If there's anything specific you'd like to discuss further or if you have additional details to share, please contact Marissa Curti at 302.395.7541 directly.
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 4,564 reviews.
When is Price Toyota open?
Price Toyota is open now. It will close at 9:00 p.m.