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Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The promised timing needs improvement along with "recommended & required " they are 2 different meanings and just have a conversation with the client not come across as if this all must get done today and you have to do it today and you will pay high premiums or you won't be able to leave!! Impressions/ presentations are everything in the Auto Industry. My immediate service writer I believe, Marissa, names I'm bad with, she was outstanding. No issues with her. Its the folks around her in my service process that need imp... read more
Business response:
Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.
When I took the car in the gentleman that assisted was friendly & attentive. He called told me what he would have for me when I picked my car up. Went to pick it up & no one knew anything they kept telling me to call in the morning and speak with him. She was nasty and dismissive.
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact Marrisa Curti at 302.395.7541 so we can work towards a resolution. We look forward to hearing from you.
Was not given any status of car. Brakes, tire wear , or just the basic condition of my car. More importantly I felt almost mocked when inquiring about the purchase of new car and what features it would have. I bought my last car from Price Toyota but definitely not my next one. Only positive was that I was in an out in a timely manner.
Business response:
We regret to hear that you are displeased with your recent experience with us. When you have an opportunity, please reach out to Marrisa Curti at 302.395.7541 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Service was OK but a question regarding the noise of the parking brake actuator was not sufficiently answered.
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact Marrisa Curti at 302.395.7541 so we can work towards a resolution. We look forward to hearing from you.
VERY POOR, I TOLD THE SERVICE GUY THAT I HAD MY TIRES ROTATED DURING THE PREVIOUS INSPECTION. HE TRIED TO DISPUTE ME. IF THE SERVICE PEOPLE WOULD STOP TAKING MY SERVICE PAPERS OUT OF THE CAR THERE WOULDN'T BE ANY ISSUES.
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact Marrisa Curti at 302.395.7541 so we can work towards a resolution. We look forward to hearing from you.
The service appeared to be ok, but the service rep took some liberties I didn't like. She rejected some services without my approval. She should have talked to me and advised me before she declined the services.
Business response:
It's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to Marrisa Curti at 302.395.7541 when you have a chance. Thank you, and we look forward to hearing from you.
It is a Rav 4 hybrid not scion we have and we are very happy with the car and the service Matt has guided us through.
Business response:
We apologize for the incorrect vehicle being listed for you. We regret to see your low star rating and would like to address any other concerns you may have. Please reach out to Marrisa Curti at 302.395.7541 at your earliest convenience so that we may assist you further.
Bad service with over charge!
Business response:
We regret to hear that you are displeased with your recent experience with us. If you'd be willing to provide more feedback, please reach out to Marrisa Curti at 302.395.7541 so we can assist you further.
Did not fix the issue and over charged for parts and labor. Will not be returning
Business response:
It's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to Marrisa Curti at 302.395.7541 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 4,471 reviews.
When is Price Toyota open?
Price Toyota is closed now. It will open tomorrow at 9:00 a.m.